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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
218 Reviews
4.8

218 Reviews

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218 Reviews of Rick Fuentes

July 03, 2026

Dealership Rating
Employee Rating

I feel I was lied to. So I am not happy with the visit, at all. More

by Ghosthouse05
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike, Jake

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Jul 09, 2026

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind reaching out to us, we would love to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this. TJ Upton General Manager tupton@niello.com (916) 245-2231

June 25, 2026

Dealership Rating
Employee Rating

The good folks at Volvo Niello has never disappointed. Always...I mean always has exceeded my expectation. The positive 'can do' culture is over the top. And, they always do it with a smile. From lot te More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Rob Pane, Mark Carpenter, Jorgen Eiremo, Matthew Jeffery

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Jun 25, 2026

Niello Volvo Cars Sacramento responded

Thank you for sharing your five-star feedback on your Volvo V60 Cross Country service. It means a lot that our can-do culture and welcoming smiles from every team member exceeded your expectations. TJ Upton General Manager tupton@niello.com (916) 245-2231

June 18, 2026

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Employee Rating

Their service center is why I keep my Volvo. Rick is top-notch and always provides very consistent, excellent, and knowledgeable service. They always put the customer first and always have our More

by llejanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Clark, Cole Kelley

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Jun 18, 2026

Niello Volvo Cars Sacramento responded

We’re thrilled our service center, guided by Rick’s expertise, keeps your Volvo XC90 running smoothly. Knowing you feel we always put your needs first means a great deal. Thanks for trusting us with your XC90. TJ Upton General Manager tupton@niello.com (916) 245-2231

June 02, 2026

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Employee Rating

The service department does excellent work in servicing and maintaining my cars. Rick is especially efficient, responsive, and does a great job of explaining the findings, issues and recommended service. I More

by GABOR.H.HERTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

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Jun 02, 2026

Niello Volvo Cars Sacramento responded

It’s great to hear our service team has kept your Volvo XC90 and previous models running smoothly. Rick and the team appreciate the chance to explain findings and recommendations, and we look forward to assisting with your next service. TJ Upton General Manager tupton@niello.com (916) 245-2231

May 30, 2026

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Employee Rating

Really good experience overall. Service was professional. Employees were courteous and knowledgeable about the entire process. More

by ERICSCHMIDT51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Clark, Rajvir Randhawa

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May 30, 2026

Niello Volvo Cars Sacramento responded

We’re glad to hear our team provided professional and courteous guidance throughout your visit. It’s rewarding to know you felt informed at every step. Enjoy your Honda Pilot and we look forward to assisting you again. TJ Upton General Manager tupton@niello.com (916) 245-2231

May 01, 2026

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Employee Rating

Great Service as always - the car was repaired promptly. I always appreciate the customer service - thank you!!! More

by MSALGADO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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May 01, 2026

Niello Volvo Cars Sacramento responded

We’re pleased your Volvo XC60 was repaired promptly and that our team took such good care of you. Thank you for choosing us again. Feel free to reach out whenever you need anything. TJ Upton General Manager tupton@niello.com (916) 245-2231

April 28, 2026

Dealership Rating
Employee Rating

I had great service. I appreciated getting in and out quickly. My issue was fixed at no cost. More

by JENN22
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Apr 28, 2026

Niello Volvo Cars Sacramento responded

Thanks for sharing your feedback. Rick and our team are pleased we could address your Volvo concern so quickly. We’re happy the repair was completed at no cost to you. TJ Upton General Manager tupton@niello.com (916) 245-2231

April 16, 2026

Dealership Rating
Employee Rating

Great communication and timely repair that cost less than we expected. Will use again in the future. More

by MOOREF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery, Edgar Partida

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Apr 16, 2026

Niello Volvo Cars Sacramento responded

Thank you for sharing your experience. We’re glad our team provided clear communication, a fast repair, and greater savings on your Volvo S60. We look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 14, 2026

Dealership Rating
Employee Rating

Service personnel are very courteous and professional. Very pleased with the services performed on my XC60. More

by tinae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Niello Volvo Cars Sacramento responded

What a pleasure to hear our team treated you courteously and professionally. We’re glad the service on your Volvo XC60 met your expectations. Please let us know if there’s anything we can help with down the road. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2026

Dealership Rating
Employee Rating

I give Niello Volvo Sacramento 10 out of 10 on my service. Friendly, quick, and everything I wanted. More

by OHHAPPYDAVIS721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2026

Niello Volvo Cars Sacramento responded

Thank you for the perfect rating and for trusting us with your Volvo XC90 service. We’re pleased to hear the experience was welcoming, timely, and met your expectations. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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