Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento
Refer Me

Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

Contact Me
4.8
97 Reviews
4.8

97 Reviews

Write a Review

97 Reviews of Rick Fuentes

April 30, 2024

Dealership Rating
Employee Rating

My service was great as always and my service advisor was awesome as always too. More

by christispreached
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery, Amy Ott

Helpful
Report | Print
May 01, 2024

Niello Volvo Cars Sacramento responded

Chris, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

Dealership Rating
Employee Rating

Always a pleasure to visit the dealership, eater for service or questions about my vehicle. Everyone is always friendly and eager to help. Let's face it, the vehicle is smarter than I, and Amy is always More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Matthew Jeffery, Amy Ott

Helpful
Report | Print
May 01, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 29, 2024

Dealership Rating
Employee Rating

Rick was great as always, everything went as expected. Service area is nice to wait at. Thanks! More

by BRIMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 30, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2024

Dealership Rating
Employee Rating

The service received is normally quite good. However, during the most recent servicing, technicians failed to reset the TPMS. More

by PHILKALSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 18, 2024

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, Phil, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2024

Dealership Rating
Employee Rating

Rick was very helpful during a very stressful time - I broke down on my way home from Tahoe to SF, and he did all he could do to get me home ASAP in a safe vehicle. Thank you Rick! More

by kateperr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 21, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that Rick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 16, 2024

Dealership Rating
Employee Rating

Rick was very courteous and helpful in explaining the possible cause of the problem, which was resolved at no expense to me. More

by KHEINZEWOOD
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 17, 2024

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Rick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 12, 2024

Dealership Rating
Employee Rating

Always great service (Rick) and great work on my 2015 Volvo. I like getting the service reminder email to keep my car in great running order. Betty More

by BETTYLUDKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 13, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Rick was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 12, 2024

Dealership Rating
Employee Rating

Great Service Center - thank you & I really appreciate all of the hard work on the car. More

by MSALGADO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 13, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 12, 2024

Dealership Rating
Employee Rating

Always great service from Rick and my car stays in tip top shape. I usually stay at the dealership and the timing is always reasonable. More

by BETTYLUDKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 14, 2024

Niello Volvo Cars Sacramento responded

Thank you, Betty, for the kind words for our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 11, 2024

Dealership Rating
Employee Rating

I have been doing business with Neillo Volvo for more than nine years, and I judge their service area and customer service policies to be superior to any other companies with whom I did business previous More

by Arthur Silen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 11, 2024

Niello Volvo Cars Sacramento responded

Thank you, Arthur! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

1
2
...
10

Dealership Inventory (149 Vehicles)

used 2021 Volvo XC90 car, priced at $39,557
2021 Volvo XC90
used
Bright Silver exterior
Automatic
All-wheel Drive
$39,557
View Details
new 2024 Volvo V60 Cross Country car, priced at $55,685
2024 Volvo V60 Cross Country
new
Onyx Black exterior
Automatic
All-wheel Drive
$55,685
View Details
new 2024 Volvo XC90 Recharge Plug-In Hybrid car, priced at $73,870
2024 Volvo XC90 Recharge Plug-In Hybrid
new
White exterior
Automatic
All-wheel Drive
$73,870
View Details
new 2024 Volvo XC90 Recharge Plug-In Hybrid car, priced at $74,405
2024 Volvo XC90 Recharge Plug-In Hybrid
new
Silver exterior
Automatic
All-wheel Drive
$74,405
View Details
new 2024 Volvo XC90 Recharge Plug-In Hybrid car, priced at $82,705
2024 Volvo XC90 Recharge Plug-In Hybrid
new
Bright exterior
Automatic
All-wheel Drive
$82,705
View Details
used 2021 Volvo V60 Cross Country car, priced at $39,891
2021 Volvo V60 Cross Country
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
$39,891
View Details
View All Inventory