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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
212 Reviews
4.9

212 Reviews

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212 Reviews of Rick Fuentes

April 28, 2026

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Employee Rating

I had great service. I appreciated getting in and out quickly. My issue was fixed at no cost. More

by JENN22
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Apr 28, 2026

Niello Volvo Cars Sacramento responded

Thanks for sharing your feedback. Rick and our team are pleased we could address your Volvo concern so quickly. We’re happy the repair was completed at no cost to you. TJ Upton General Manager tupton@niello.com (916) 245-2231

April 16, 2026

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Employee Rating

Great communication and timely repair that cost less than we expected. Will use again in the future. More

by MOOREF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery, Edgar Partida

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Apr 16, 2026

Niello Volvo Cars Sacramento responded

Thank you for sharing your experience. We’re glad our team provided clear communication, a fast repair, and greater savings on your Volvo S60. We look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 14, 2026

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Service personnel are very courteous and professional. Very pleased with the services performed on my XC60. More

by tinae
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Niello Volvo Cars Sacramento responded

What a pleasure to hear our team treated you courteously and professionally. We’re glad the service on your Volvo XC60 met your expectations. Please let us know if there’s anything we can help with down the road. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2026

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I give Niello Volvo Sacramento 10 out of 10 on my service. Friendly, quick, and everything I wanted. More

by OHHAPPYDAVIS721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2026

Niello Volvo Cars Sacramento responded

Thank you for the perfect rating and for trusting us with your Volvo XC90 service. We’re pleased to hear the experience was welcoming, timely, and met your expectations. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 07, 2026

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Employee Rating

I was able to order my new tires online and received a phone call to confirm and schedule. The experience bringing the car in for the tires and alignment and painless and met my expectations. The car wa More

by IRA ROTHMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

Niello Volvo Cars Sacramento responded

We’re pleased our online tire ordering and confirmation call provided a smooth way to book your Volvo’s tire and alignment service. Rick and our team are happy to hear your vehicle was finished on time as promised. Thank you for sharing your experience. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 25, 2026

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Great team of professionals, Sales, Service and Parts. Very knowledgeable, very professional with a welcoming attitude and lots of smiles. Obviously these folks enjoy their jobs and their employer. Alw More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Taylor Howard, Rob Pane, Mark Carpenter, Jorgen Eiremo, Matthew Jeffery, Ken Elvis, Chris Vogel, Rajvir Randhawa

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Mar 25, 2026

Niello Volvo Cars Sacramento responded

It’s wonderful to hear our sales, service, and parts experts have delivered a welcoming, knowledgeable experience for the past ten years. Thank you for choosing us for service on your Volvo V60 Cross Country; Tj and the team appreciate your kind words. We look forward to many more visits ahead. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 19, 2026

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Employee Rating

Service staff is always courteous, and efficient. Keeping you informed about the needs of your vehicle. More

by KFONTE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 19, 2026

Niello Volvo Cars Sacramento responded

We’re delighted that Rick and our service staff were courteous and efficient while keeping you informed about your Volvo’s maintenance needs. Thank you for the 5 star rating and for trusting us with your vehicle. We look forward to assisting you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 13, 2026

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Employee Rating

always a great experience at the dealership. .. love our volvo and the dealer so far..lol More

by DMASSEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2026

Niello Volvo Cars Sacramento responded

It’s fantastic to see a five-star rating for your Volvo V60 Cross Country service. We’re glad you’re loving your Volvo and that our team has made each visit enjoyable. We look forward to helping keep your vehicle running smoothly. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 24, 2026

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Employee Rating

I went in to Niello Volvo to get a net key fob. I waited for it.The waiting area is nice and clean. More

by margiegutierrez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2026

Niello Volvo Cars Sacramento responded

It’s great to hear the waiting area was comfortable while we prepared the key fob for your Volvo XC60. Thank you for the 5-star review and we look forward to assisting you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 17, 2026

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Employee Rating

friendly professional service. .great explication of needs and repairs.. short wait times overall enjoyable experience.. More

by DMASSEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch, RJ Moore

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Feb 17, 2026

Niello Volvo Cars Sacramento responded

It’s wonderful to hear our team delivered friendly, professional service with clear explanations and a quick turnaround. Thank you for trusting us with your Volvo V60 Cross Country. We look forward to serving you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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