Shaun is excellent.
Upon my arrival for service, he was prepared, professional and was able to explain precisely what was to occur and what I should expect. He’s very kn
Upon my arrival for service, he was prepared, professional and was able to explain precisely what was to occur and what I should expect. He’s very knowledgeable and answered all my questions. You are lucky to have him in your service department.
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by CHARLIE130
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2026 -
Niello Volvo Cars Sacramento responded
It’s wonderful to hear that Shaun prepared everything for your service visit and clearly explained each step. We appreciate the 5-star rating and look forward to taking care of your Volvo XC60 in the future.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Good communication, car was serviced in a timely manner
and with great attention to detail.
and with great attention to detail.
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by TG204
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Niello Volvo Cars Sacramento responded
Hello! We’re glad Shaun and our team kept you informed and completed your Volvo service promptly. It’s wonderful to know the attention to detail met your expectations. Feel free to reach out whenever you need us.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
friendly professional service.
.great explication of needs and repairs.. short wait times overall enjoyable experience..
.great explication of needs and repairs.. short wait times overall enjoyable experience..
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by DMASSEY2
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2026 -
Niello Volvo Cars Sacramento responded
It’s wonderful to hear our team delivered friendly, professional service with clear explanations and a quick turnaround. Thank you for trusting us with your Volvo V60 Cross Country. We look forward to serving you again.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
They keep better track of my car's needs than I do, but
they gave me options on what I thought needed to be done. No hard sell.
they gave me options on what I thought needed to be done. No hard sell.
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by GMSMITH0
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2026 -
Niello Volvo Cars Sacramento responded
We appreciate you trusting us with your Volvo XC60’s maintenance. Shaun and our service team aim to provide clear options and respect your decisions without any pressure.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Everyone was so helpful and friendly!
Highly recommend. The repairs were done quickly and I even got a discount.
Highly recommend. The repairs were done quickly and I even got a discount.
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by UKRAINIANYOLOP
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2026 -
Niello Volvo Cars Sacramento responded
It’s great to hear you felt so supported by Shaun and the rest of our team. We’re glad your Volvo XC90 repairs were handled promptly and that you took advantage of the discount. We look forward to helping you again.
Shaun was fantastic.
He was a great resource, he helped me navigate which services I should have done being how I don't put very many miles on my car. He was friendly to
He was a great resource, he helped me navigate which services I should have done being how I don't put very many miles on my car. He was friendly to work with.
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by julaine.miller
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2026 -
Niello Volvo Cars Sacramento responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Shaun Dorch is a top notch service advisor who is
consistently knowledgeable, very helpful and professional
consistently knowledgeable, very helpful and professional
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by annemcconnell
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2026 -
Niello Volvo Cars Sacramento responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
I had a great experience with Shaun in the Service
Department at Sacramento Volvo. Due to the urgency of my situation, I arrived without an appointment, and Shaun still made the effort to fit me into
Department at Sacramento Volvo. Due to the urgency of my situation, I arrived without an appointment, and Shaun still made the effort to fit me into the schedule. They quickly diagnosed the issue, and I had my S90 back the very next day. It was a huge relief to have everything resolved before the end of the year. Excellent service, professionalism, and care throughout the process. Thank you, Shaun!
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by Jorge Palacios
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2026 -
Niello Volvo Cars Sacramento responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
The dealership was able to accurately diagnose my problem
with only a brief description of my issue and also detected another issue once they had my car in the shop. My service advisor, Shaun, clearly commun
with only a brief description of my issue and also detected another issue once they had my car in the shop. My service advisor, Shaun, clearly communicated what was being done and arranged transportation for me due to the time required to complete the repairs. To use a cliche, I'm a Happy Camper.
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by JERRYNANNL
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2026 -
Niello Volvo Cars Sacramento responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Shaun is wonderful to work with, very detailed and
explains all of the work thoroughly.
explains all of the work thoroughly.
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by MARK.FITZ77
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
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