Shaun Mathis | Page 15

Lexus Of Sarasota responded

Thank you so much for taking the time to share your opinions, they mean so much to us. We are so happy to hear that you enjoyed your experience with our sales and finance team. We appreciate you taking the time to point out areas of our business that you would like to see change, we are always looking to develop the best processes possible, and your feedback always helpful. Thank you for choosing Lexus of Sarasota, let us know if there is anything else I can do for you.

Lexus Of Sarasota responded

Tracy, congratulations on your new Lexus! Thank you for taking the time to write about your experience. It is wonderful to hear that our team was able to provide you with the excellent experience we strive to provide for all our customers. We look forward to working with you again in the future.

Lexus Of Sarasota responded

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, we thank you for choosing Lexus of Sarasota!

Lexus Of Sarasota responded

Thank you for taking the time to leave us such a great compliment. Our company considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts. Thank you for choosing Lexus of Sarasota, we are happy to have you as a customer!

Lexus Of Sarasota responded

Thanks for the awesome review! Our team works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Let us know if there is anything else you need!

Lexus Of Sarasota responded

We can’t thank you enough for the kind words about our team at Lexus of Sarasota. Your review means a lot to us and lets us know we’re on the right track! We appreciate you – please let us know if there's anything else we can do for you!

Lexus Of Sarasota responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Lexus of Sarasota. We wish you safe travels in your new Lexus and look forward to providing a seamless service experience for the remainder of your ownership! Let us know if there is anything else we can do for you!

Lexus Of Sarasota responded

Thank you for taking the time to recommend dealership in your comments! We're happy to hear that you received excellent service from us, we appreciate you choosing Lexus of Sarasota!

Lexus Of Sarasota responded

Micki, I am disappointed to hear about your experience; this is not the way we want any guest to feel after visiting our dealership. We aim to provide an honest and positive sales process to all customers, and I am sorry we did not achieve this with you. We are constantly looking at ways to improve our service, if you are willing to discuss this matter further, I would like to understand your experience better. - Kelly McAllister, Guest Relations Coordinator, kmcallister@lexusofsarasota.com, 941-924-3040, extension 1092

Lexus Of Sarasota responded

Wow Maryjean, we can't thank you enough for being such a loyal Lexus customer! We have a great team of professionals here that are dedicated to providing you and everyone else who visits Lexus of Sarasota with only the best there is to offer. It’s so lovely to hear that Jenny, Robert, Lisa, Chris and Shaun have helped to make your experience such a positive one. Enjoy your new NX, we look forward to taking care of you for many happy miles to come! If there is anything else we can do for you, please let us know!