Shawn Clancy

We recently purchased a Jeep Wrangler from Dick's CJDR of Wilsonville and unfortunately what should have been an exciting experience became one of the most frustrating vehicle purchases we've ever made. T Wilsonville and unfortunately what should have been an exciting experience became one of the most frustrating vehicle purchases we've ever made. The problems started during the sales process with contradictory information about optional add-ons and financing. We were told different things by different employees regarding down payment limits, and it felt as though accurate information only emerged after we challenged what we were being told. The situation deteriorated further when attempting to follow up on commitments that had been made before the sale. Rather than receiving clear answers, we encountered assumptions, conflicting information, and an apparent lack of communication between staff members. What should have been straightforward customer service became an argument. The most disappointing part was how concerns were handled by management. During one discussion, I was lectured about an employee's personal circumstances rather than my concerns being addressed. A sales manager also attempted to argue with me about Oregon's one-party call recording laws, threatened legal action, and focused on that issue instead of resolving outstanding matters relating to the purchase. What should have been a professional conversation became unnecessarily confrontational. To their credit, Shawn Clancy, the General Sales Manager, eventually stepped in, apologized for our experience, arranged a service appointment, secured the missing second key, and handled our concerns professionally. Without his involvement, this review would likely be one star. We ultimately spent more than $30,000 on a vehicle and left feeling stressed, belittled, and disappointed. Purchasing a car should be an exciting experience, but this one was overshadowed by poor communication, lack of accountability, and unprofessional conduct from several members of the sales team. If you're considering buying a vehicle here, I would strongly recommend dealing directly with senior management from the outset. More

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I went to Dick’s to get the supposed free “Engine Fire Recall” work done. After my van was in their shop for 6 hours they called me to say they were going to charge me to remove and re- install the afterm Recall” work done. After my van was in their shop for 6 hours they called me to say they were going to charge me to remove and re- install the aftermarket skid plate. This is about a 10 minute job (5 easily accessible bolts). This meant that my “free recall fix”, due to Dodges failure, was now going to cost me money. This and the fact that they wanted an extra 3% if I used a credit card to pay were signs that I was dealing with a “nickel and dime, low budget operation”. I chose Dick’s because they were the closest dealer to me and I was looking for a shop to do the maintenance and repair on my recently purchased Promaster camper van. I will be looking elsewhere. Sincerely Tim Foster. More

by NONE41 Verified Customer Verified Customer

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After getting my newly purched car checked out I determined that none of the added protections or extended warentees were needed. They have been very uncooperative in helping me to cancile these. determined that none of the added protections or extended warentees were needed. They have been very uncooperative in helping me to cancile these. They are being real xxxxx More

by pikefamily123 Verified Customer Verified Customer

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Another great experience from the folks at Wilsonville Dodge! Shawn and Jeremy made buying a pleasant and east experience as it should be. Very personable and accommodating. We travel to purchase specif Dodge! Shawn and Jeremy made buying a pleasant and east experience as it should be. Very personable and accommodating. We travel to purchase specifically from this dealership due to the customer service we receive. No complaints with Dixk’s Auto Group. More

by 14632 Verified Customer Verified Customer

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It was very easy to deal with Solomon was very knowledgeable. Management team was very helpful.. Very happy. knowledgeable. Management team was very helpful.. Very happy. More

by eldeeb_tarek Verified Customer Verified Customer

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No does what they say they are going to do. The sales manager was rude but Josh was OK. Played the price increased after I sent email agreeing to the price. The sales manager was rude but Josh was OK. Played the price increased after I sent email agreeing to the price. More

by MLANGJAHR Verified Customer Verified Customer

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Good customer service my truck was 10K discount, looking forward to buy again with Dick's. forward to buy again with Dick's. More

by mrivas84 Verified Customer Verified Customer

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Very easy to do a transaction. Honest, efficient and good guys. I recommend them for Jeep purchase and service. Honest, efficient and good guys. I recommend them for Jeep purchase and service. More

by jharn Verified Customer Verified Customer

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Ryan made the process easy. Everyone was extremely nice and caring. I would definitely recommend them! Everyone was extremely nice and caring. I would definitely recommend them! More

by carolkeller2 Verified Customer Verified Customer

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I didn’t want any aggressive sales pitch. I knew what I wanted and they helped me get it. Fast and easy I knew what I wanted and they helped me get it. Fast and easy More

by MIKESRWHITTINGTON Verified Customer Verified Customer

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