Shawn Durham

BMW of Ann Arbor responded

Hello Renyoj, Thank you for taking the time to share this feedback. I’m very sorry for the lack of communication and the frustration this created throughout your visit with us. Having to call multiple times just to get an update on your vehicle is not the experience we want for our guests, especially when communication and hospitality should be a priority. I’m also concerned to hear how the conversation was handled when you finally were able to connect. Regardless of how busy we may be, our guests should always feel respected, informed, and taken care of. Your comments about communication, loaner availability, and overall follow-up are being reviewed with our team so we can improve the experience moving forward. I would appreciate the opportunity to learn more about your visit directly and see if there is anything we can still do to help. Please feel free to contact me at the dealership at your convenience. Thank you, Mark Wade - Service Director - 734-680-1721