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Shawn Durham

Overview Reviews (2)

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Shawn Durham

Service Advisor

BMW of Ann Arbor

501 Auto Mall Drive
Ann Arbor, MI 48103

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2 Reviews

Overview Reviews (2)

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2 Reviews

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2 Reviews of Shawn Durham

July 01, 2026

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I took my car in for an oil change, and Shawn and Dusty were incredibly helpful and friendly. They were able to take my car earlier than my scheduled appointment and even offered me a drink while I waited. were incredibly helpful and friendly. They were able to take my car earlier than my scheduled appointment and even offered me a drink while I waited. When I picked up my car, they offered me a complimentary car wash and asked if there was anything else they could do for me. The service was quick, and I appreciated receiving a video beforehand explaining the work that was completed. More

by ahouston

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dusty Harrison

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Jul 01, 2026 -

BMW of Ann Arbor responded

Amanda, thank you for sharing your awesome review of Shawn, Dusty, and the rest of the team! We are so grateful for your business and your positive feedback about our team. Visit us again soon at BMW of Ann Arbor!

May 27, 2026

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Employee Rating

Absolutely no communication on the status of my car until I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication an I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication and nothing but frustration. More

by Renyoj

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Dusty Harrison

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May 29, 2026 -

BMW of Ann Arbor responded

Hello Renyoj, Thank you for taking the time to share this feedback. I’m very sorry for the lack of communication and the frustration this created throughout your visit with us. Having to call multiple times just to get an update on your vehicle is not the experience we want for our guests, especially when communication and hospitality should be a priority. I’m also concerned to hear how the conversation was handled when you finally were able to connect. Regardless of how busy we may be, our guests should always feel respected, informed, and taken care of. Your comments about communication, loaner availability, and overall follow-up are being reviewed with our team so we can improve the experience moving forward. I would appreciate the opportunity to learn more about your visit directly and see if there is anything we can still do to help. Please feel free to contact me at the dealership at your convenience. Thank you, Mark Wade - Service Director - 734-680-1721