Shawn Ewer

Toyota of Stroudsburg responded

Cramos4168, We love knowing you can bring your vehicle to us and feel confident that you’ll be treated with kindness, given clear information, and allowed to make the decisions that are right for you. That sense of trust is incredibly important, and we’re glad Melissa and the rest of our team continue to provide that for you. Thank you for sharing what keeps you coming back! With Gratitude, The Toyota of Stroudsburg Team

Toyota of Stroudsburg responded

We’re happy to hear you had such a pleasant experience with us and found our dealership both friendly and well cared for. Your kind words are greatly appreciated, and we’re grateful you chose to share them. With Appreciation, The Toyota of Stroudsburg Team

Toyota of Stroudsburg responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Toyota of Stroudsburg responded

Let's state the facts as to what actually happened. The money you were charged was to diagnose and repair the concern you brought the vehicle in for which was a failure to start and warning lights flashing. This ended up being an electrical issue due to a short in a wiring harness. The price to trace, diagnose and repair this issue was more than reasonable and less than most any other dealer would have charged. Your car was parked behind a barbed wire and gated fence. Unfortunately, someone still broke into your vehicle and stole the catalytic converter and ripped open a cardboard box you had in the vehicle (although they did not steal what you had in the box). Like almost every other dealer in the country, we have posted notices for customers to not leave personal items in their vehicles since we will not be responsible for theft or damage to the vehicle itself or the contents inside caused by a 3rd party. Despite all of this, when your catalytic converter was stolen we paid the full cost to replace it for you even though we didn't have to. So, as a dealership, we paid over $3,000 to fix the vehicle for you and the response we got from you is a negative review. You also seem to think that the money you paid was for the recall (which was actually free) when in fact the money you paid was for the electrical issue which in no way was related to the recall. These were two completely separate issues with your vehicle.