Shawn Klepin

I’ve never had such a horrible experience with any dealership service center. Genuinely 0 stars, avoid at all costs trust me. Beyond shady business. Will be reporting to the BBB. Not only is there dealership service center. Genuinely 0 stars, avoid at all costs trust me. Beyond shady business. Will be reporting to the BBB. Not only is there a MAJOR lack of urgency, care, professionalism and don’t even get me started on the lack of communication. They ALSO lack mechanical knowledge as well. I came in with a crankshaft sensor code (p0420) - took them a week to figure out what I already told them the issue was. Then of course there’s “problems along the way” they replace that & do a tune up (now 2 1/2 weeks later) and I have a blown motor! Go figure. Motor was in perfect mechanical condition before the car was in their hands. Then I’m forced to pay for a new motor due to their screw up(s) and at this point the car has been in their possession a month. Curtis then “works a deal” out- although it should’ve been free. So instead of paying $8,000 and some change I paid $5,600 and some change. With a 1 year warranty on the motor and 1 1/2 months in their possession I finally get the car back. Guess what? ISSUES! I now have a rear main seal leak due to their negligence & have called and called and called and I still get the run around. No ones called me back- Curtis is a professional xxxxxxxxxxx and every time I ask to speak to management they flat out tell me no or transfer me and then I’m on hold till the call drops. I’ve talked to other people and they’ve had similar experiences with an oil change taking up to a week or parts installed completely incorrectly. Truly baffled by the lack of professionalism. Now I have a car with a refurbished used motor with a rear main seal leak which costs another $2000 I don’t have to repair- they’ve since ghosted me and won’t even give me any sort of communication about the warranty I paid an extra $600 for. Screw Mitsubishi. More

Report | Print

Baron, and the rest of the staff at Elder Mitsubishi helped to get me in a vehicle at a difficult point in my life. They're not pushy or overbearing in their approach and honestly work very hard to matc helped to get me in a vehicle at a difficult point in my life. They're not pushy or overbearing in their approach and honestly work very hard to match a customer with a reliable and affordable vehicle. More

Report | Print

The services provided was great. The process from start to finish upon purchasing my vehicle was explained. They offered complete transparency every step of the way. Everyone was so The process from start to finish upon purchasing my vehicle was explained. They offered complete transparency every step of the way. Everyone was so friendly and helpful. This was my 2nd car purchase at this location. Thank you Isiah for everything. You went above and beyond and we appreciate that. GREAT CUSTOMER SERVICE!!! More

Report | Print

Baron was awesome. I recommend you ask for him if you want great service and a person who listens to his customer and nt just tries to sell a car. Thanks to the effici I recommend you ask for him if you want great service and a person who listens to his customer and nt just tries to sell a car. Thanks to the efficient finance department also. This was my 3rd vehicle purchase with Elder and highlly recommend them. Thanks Baron. More

Report | Print

Great professional guys! They found a great financing program for our new Outlander and overall provided great service! They found a great financing program for our new Outlander and overall provided great service! More

Report | Print

Service was excellent, fast, no hassle. Our salesman spoke Spanish which was very helpful and we had a very good experience with Emilio Gomez. Our salesman spoke Spanish which was very helpful and we had a very good experience with Emilio Gomez. More

Report | Print

Baron was great to work with throughout the whole process. His team at Elder Mitsubishi was also great to work with and everyone involved went above and beyond to get us into the car that we were abl process. His team at Elder Mitsubishi was also great to work with and everyone involved went above and beyond to get us into the car that we were able to bring home with us. In our case, the whole process was great and I highly recommend Baron. More

Report | Print

Great service! The sales team and finance team were very professional and personable. I will definitely come back for my next vehicle. The sales team and finance team were very professional and personable. I will definitely come back for my next vehicle. More

Report | Print

This place is amazing. I cannot thank them enough for the painless experience of owning my dream car! I cannot thank them enough for the painless experience of owning my dream car! More

Report | Print

Ezra was very knowledgeable about the buying process. He was very appreciative and humbled at the fact my family has chosen to do business at Elder Mitsubishi in Cedar Park Tx. It was an excellent custom He was very appreciative and humbled at the fact my family has chosen to do business at Elder Mitsubishi in Cedar Park Tx. It was an excellent customer buying experience. On behalf of the Bynaum Family I thank you for all of your help. More

Report | Print