Rusty Cox

Buyer Beware. Bought vehicle from them and took it to their "disservice" department and turns out a bolt on the lower swing arm was severed, thankfully I bought a Bought vehicle from them and took it to their "disservice" department and turns out a bolt on the lower swing arm was severed, thankfully I bought an extended warranty that covered it. After they replaced lower control arm, coilovers, and struts it sounded like an old fashion wagon and squeaked over ever bump or turn. Took it back and they said the uppers he did replacing this time which they warranted out and replaced. Got it back, and it sounded worse. Took it back they greased everything up and it still sounded the same but now you feel it in the steering wheel. Took it back and after a week, they said to take it to another shop for them to check it, which I did, and they quickly found the issue… The struts and lower control arm were installed incorrectly and damaged the bushings and the struts. Elder disservice department refused to take responsibility and fix the issue because they couldn't warranty out the parts again. They had the vehicle over two months and destroyed the front end that the warranty company paid for. Are you listening national auto warranty? They replaced parts that weren't damaged or needing repair. Sales folks are good, but their vehicles, service after the sale, and service dept are undeniably terrible (zero stars). More

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I’ve never had such a horrible experience with any dealership service center. Genuinely 0 stars, avoid at all costs trust me. Beyond shady business. Will be reporting to the BBB. Not only is there dealership service center. Genuinely 0 stars, avoid at all costs trust me. Beyond shady business. Will be reporting to the BBB. Not only is there a MAJOR lack of urgency, care, professionalism and don’t even get me started on the lack of communication. They ALSO lack mechanical knowledge as well. I came in with a crankshaft sensor code (p0420) - took them a week to figure out what I already told them the issue was. Then of course there’s “problems along the way” they replace that & do a tune up (now 2 1/2 weeks later) and I have a blown motor! Go figure. Motor was in perfect mechanical condition before the car was in their hands. Then I’m forced to pay for a new motor due to their screw up(s) and at this point the car has been in their possession a month. Curtis then “works a deal” out- although it should’ve been free. So instead of paying $8,000 and some change I paid $5,600 and some change. With a 1 year warranty on the motor and 1 1/2 months in their possession I finally get the car back. Guess what? ISSUES! I now have a rear main seal leak due to their negligence & have called and called and called and I still get the run around. No ones called me back- Curtis is a professional xxxxxxxxxxx and every time I ask to speak to management they flat out tell me no or transfer me and then I’m on hold till the call drops. I’ve talked to other people and they’ve had similar experiences with an oil change taking up to a week or parts installed completely incorrectly. Truly baffled by the lack of professionalism. Now I have a car with a refurbished used motor with a rear main seal leak which costs another $2000 I don’t have to repair- they’ve since ghosted me and won’t even give me any sort of communication about the warranty I paid an extra $600 for. Screw Mitsubishi. More

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Perfect Service Department. Activating a key FOB is expensive, but I understand there are more steps now to activate a key and cut the blank. BUT, the local dealer was the lea Activating a key FOB is expensive, but I understand there are more steps now to activate a key and cut the blank. BUT, the local dealer was the least expensive among all the places I called, some 3 times the cost. Good people, they care and are very nice in service. More

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I purchased new outlander a few weeks ago. I inquired about having my 2nd row seating removed because I have a large dog. Jessica pulled up the time frame and explained 2 hours. I approved I inquired about having my 2nd row seating removed because I have a large dog. Jessica pulled up the time frame and explained 2 hours. I approved the 400.00 and paid. The appointment was on a Saturday so I arrived and was there for about 2.5 - 3 hours. Jessica told me all worked out great and all I had to do was pull the seats out when I get home. When I got home the seats would not come out and since they were unbolted I was able to tilt the seat and saw none of the wiring had been removed and all they had done was remove the bolts. I called Jessica and she apologized and arranged for a tech to come to my house. The tech said he wasn't informed correctly and it was a 2 hour job and needed to come back another night. While he was there, he pulled some wiring from underneath the seats and said he would leave it for now until he came back. He asked if it was explained that my airbags would be deactivated. I thanked him for letting me know. I called Jessica next morning and let her know I wasn't comfortable not having air bag protection and since that wasn't explained to me I didn't want the seat removed. She told me to come back so they could put the seat back together and refund the money. I was ready for it to be over so I agreed. I went back to have it done and Rusty approached me in a rude manner in front of customers telling me no refund will be provided. I explained Jessica told me she confirmed with upper management a refund was approved and she offered it. He said Jessica denied telling me a refund was offered. At this point I'm full of anxiety to the point of tearing up. Rusty argued in front of other customers to me that they did what I paid to have done. I asked how could that be because I paid 400 to have seats removed and they were never unhooked from the bottom and it was not explained to me I would have no airbag protection. He said very rudely all he would do is rebolt the seats back. He eventually showed up with a refund check. I was crying with anxiety and just wanted to get out of there. The wiring the guy pulled off the bottom of the seat while he was at my house was never put back, they only rebolted so my light shows I have no airbag protection and that it is off. I have never in my life had such a horrible experience. The anxiety this has caused between commuting my large dog back and forth on unbolted seats, waiting close to 3 hours and paying 400.00 to only have bolts removed, then them not hooking up what they unhooked at my house. More

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I like your dealership and the finance people are always very helpful with the whole transaction. very helpful with the whole transaction. More

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Weve owned our 2023 Outlander PHEV since January of 2023. For the most part its been very reliable. But in late April of 2024 it started producing parking sensor errors. After two failed service appointmemt For the most part its been very reliable. But in late April of 2024 it started producing parking sensor errors. After two failed service appointmemt attempts by the techss at Elder Mitsubishi to resolve the issue Rusty stepped in and saved the day. The techs blamed the error on a dashcam. Rusty took the time to thoughly diagnose the car. He reprogrammed the software on the car and called a few hours later to let us know it was ready to be picked up. He patiently listened to our concerns and frustrations and treated us like valued customers. He was awesome and best of all wife is happy to have the car back in working condition. Thank you Rusty for taking care of us. More

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Easy financing and very friendly staff. I would recommend them to all my family and friends. I would recommend them to all my family and friends. More

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I had a real good experience. The sales manager was great and the the salesman was good as well The sales manager was great and the the salesman was good as well More

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Thank you baron. for the time you put to find the right car for me. I’m loving it. :-). I would definitely recommend! for the time you put to find the right car for me. I’m loving it. :-). I would definitely recommend! More

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This pisses me off, I bought my second Outlander a couple of months ago and it had some dents in the weather strip on the driver's side windows. I had already signed the contract when I noticed this and othe of months ago and it had some dents in the weather strip on the driver's side windows. I had already signed the contract when I noticed this and other damage, they told me they would fix it. After taking it to the service department 6 times, they damaged the door, I left the car for 1 week, they delivered it to me worse, I left it for 2 more weeks and they did a bad job on the bodywork and paint, right now it is with them and I don't I know how this is going to end. I have to continue paying for my car and without using it I hope someone can help me with this problem. If they can't fix my door, let them put another one on it. I don't care, but let them solve it. More

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