Shawn Knox | Page 11

Service department was extremely helpful and kind. I was a walk in and they went out of their way to help me I was a walk in and they went out of their way to help me More

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I arrived a bit early and they still took care of me and started my oil change before my appointment time. Everyone was very friendly and enjoyable to talk with. We recently purchased 2 Subaru’s and couldn’ started my oil change before my appointment time. Everyone was very friendly and enjoyable to talk with. We recently purchased 2 Subaru’s and couldn’t be happier with all aspects of the dealership and will definitely purchase from them again. More

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Mandy in the service department was fantastic! Kept in contact, explained all repairs. Great customer service skills. Kept in contact, explained all repairs. Great customer service skills. More

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I purchased my Subaru WRX new at the dealership in Fberuary of 2021. I have always taken my vehicle back to Cochran Subaru Monroeville to have all work done and the experience has been terrific in all Fberuary of 2021. I have always taken my vehicle back to Cochran Subaru Monroeville to have all work done and the experience has been terrific in all lights. Prime example: I took my car to get the pil changed this past Friday and I was a walk in without an appointment and the dealership said it would be about an hour. It ended up taking an hour and a half and upon completion they apologized for the amount of time it took and charged me nothing for the inconvenience and that is about a $130 value! They are great, have always been great and would refer then to everyone. Thank you Cochran Subaru Monroeville for such a wonderful experience working with you! More

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I was there for a warranty replacement if an air compressor for my AC. On my scheduled appointment I was clear that I would be waiting on the repair. I was there for 4.5 hours with no update on th compressor for my AC. On my scheduled appointment I was clear that I would be waiting on the repair. I was there for 4.5 hours with no update on the status of my car. After I asked I was told that they would ask my advisor when he got back. I over heard the people at the desk say that my car hadn't even been started yet, then they came over and tried to tell me that it was just taking time to drain the compressor. At which point I called them on the lie. I had to leave for a trip in less than 2 hours. They offered me a loaner to go home and get ready for my trip, which I took them up on. But the loaner had a TPMS light flashing. They told me to just take it. Which turned out to be fine but I stressed out until that light went out. It literally took them approximately 1 hour and 13 minutes from the time I left to call and tell me that my car was done, including the oil change I had asked for. They comped the oil change and in the end I was only about an hour and a half late getting on the road for my trip. They made it right but the ordeal leaves me wanting to find another subaru dealer, even if it's further away. More

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Excellent customer service, not long of a wait. Only complaint is the lack of snacks this time and the lack of variety of tea. I like the green jasmine tea you used to have. Only complaint is the lack of snacks this time and the lack of variety of tea. I like the green jasmine tea you used to have. More

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They treat you well. Explain everything without being rude. Work in a timely manner. Friendly Explain everything without being rude. Work in a timely manner. Friendly More

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Friendly people and great service! I will definitely schedule my next appointment at this location. I will definitely schedule my next appointment at this location. More

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Excellent service and staff. Everyone there is very helpful and they give you updates to your phone which is real convenient. Thanks again Everyone there is very helpful and they give you updates to your phone which is real convenient. Thanks again More

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Excellent service and customer service. They were on time and very accommodating Will be back for service They were on time and very accommodating Will be back for service More

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