Shawn Mock | Page 54

Very professional Was able to make an appointment by phone. Received email verification of my appointment right away was able to drop my vehicle off using the early d Was able to make an appointment by phone. Received email verification of my appointment right away was able to drop my vehicle off using the early drop off Shawn called me as soon as they open up to let me know that he had my vehicle and was going to be my contact , the vehicle was done on time and Shawn kept me informed every step of the way outstanding job More

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Horrific Car brokedown 1/16 and was towed to Centra Florida I called ahead to let your service know it was coming. I received a call back to say it was there. Car brokedown 1/16 and was towed to Centra Florida I called ahead to let your service know it was coming. I received a call back to say it was there. I called 1/17 am was told it was being diagnosed as we speak and I would be kept up dated as to the problem, I never received a call back I called 4 hours later to ask if they had found the problem, I was told problems had been found and parts ordered. Called Friday for up date couldn't get to speak to service agent was on hold for 54 minutes. After calling back and asking for service manager I was told all had been done apart from the garage door open (part was not going to be there until Saturday) I called back Saturday morning told them to forget it I will pick the car up and take it to another dealer, when I got there it had been done. More

by Riley494 Verified Customer Verified Customer

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Amazing Efficient Service I came in for a check up on my car and my advisor thoroughly checked into my service history to make sure I had every recommended service done on that I came in for a check up on my car and my advisor thoroughly checked into my service history to make sure I had every recommended service done on that day. He was very welcoming and attentive and knew exactly what service was required. I would give him a 10 out of 10 for outstanding service. And the good service also reminded me to check into my expiring warranty when I got home and I was able to extend my warranties and additional 5 years on basic warranty and 3 year extension on powertrain on a good 2018 rate deal from MOPAR. Was a grear day all around and I am now covered through the remainder of my car loan. Great service, great efficiency and effectiveness. More

by G4bes Verified Customer Verified Customer

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Review Had an appointment at 8:30am they took my jeep at 9 why take appointments if not guaranteed the schedule time then they didn't tell me my jeep was rea Had an appointment at 8:30am they took my jeep at 9 why take appointments if not guaranteed the schedule time then they didn't tell me my jeep was ready I walked outside my jeep was parked in the parking lot More

by danacarson13 Verified Customer Verified Customer

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Customer service was the best! Shawn was fantastic from beginning to end. He made sure to give me necessary updates and went above and beyond to ensure I was taken care of with mini Shawn was fantastic from beginning to end. He made sure to give me necessary updates and went above and beyond to ensure I was taken care of with minimal inconvenience. I will definitely be back. Thanks Shawn! More

by kmferris26 Verified Customer Verified Customer

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Awesome service and professionalism Customer service was phenomenal I was greeted immediately upon arrival and the service man evaluated my problem instantaneousy and the repair and al Customer service was phenomenal I was greeted immediately upon arrival and the service man evaluated my problem instantaneousy and the repair and all info was provided in a timely fashion More

by Skipm65 Verified Customer Verified Customer

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Very fast and easy I dropped my car off at 6am for a recall repair. By 8am it was finished. When I picked up my car at 3 PM I was on my way home in less than 5 minutes I dropped my car off at 6am for a recall repair. By 8am it was finished. When I picked up my car at 3 PM I was on my way home in less than 5 minutes. More

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Shawn was great! Shawn was very helpful. I even had coupons from the previous company, which he find a way to work with me on for pricing. Also was helpful in underst Shawn was very helpful. I even had coupons from the previous company, which he find a way to work with me on for pricing. Also was helpful in understanding future maintenance needs. More

by bdugan31 Verified Customer Verified Customer

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I’m leaving a review No complaints, car didn’t work when I dropped it off, car now does work now that I have it back. They did their job and fixed my car! No complaints, car didn’t work when I dropped it off, car now does work now that I have it back. They did their job and fixed my car! More

by andrewfisher20 Verified Customer Verified Customer

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Friendly and Efficient friendly and Efficient service. would recommend to others. No waiting and my car was taken care of quickly. I did not have to wait for their shuttl friendly and Efficient service. would recommend to others. No waiting and my car was taken care of quickly. I did not have to wait for their shuttle service. More

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