Shawn Pacheco Torres | Page 2

Martin did a good job getting me the car I wanted. The process with the paperwork is ridiculous. Takes way to much time. They must be able to stream line in faster. I'd already bought a car from them process with the paperwork is ridiculous. Takes way to much time. They must be able to stream line in faster. I'd already bought a car from them so they should have been able to see my history. TLD More

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Martin Is the best! Martin was very patient, informative and took his time with us! Did a great job negotiating for us! Thank you again for everything! Lynda stape Martin was very patient, informative and took his time with us! Did a great job negotiating for us! Thank you again for everything! Lynda stape More

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Nice & Friendly but It was an overall nice experience although it took a long time (6+ hours!) Not complaining, just stating fact. The first 2 hours were spent selectin It was an overall nice experience although it took a long time (6+ hours!) Not complaining, just stating fact. The first 2 hours were spent selecting the model, trim, color, etc. Took FOUR hours to get the paperwork, printed, reviewed, signed, etc. Not once during the 6 hour process was I offered a drink or shown where the rest rooms were. I attribute that to the fact that he salesman was young and could use some constructive feedback. A few more sales tips: During the car overview (before you drive it home) I was not shown how to open the hood, or where the jack and spare tire is. I also didn’t find out that I have a 60/40 fold down rear seat until I got home. More

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great experience I dealt with Martin Demerich and he was very helpful. He was patient as i wanted to test drive multiple cars to find the right one for me. I also fo I dealt with Martin Demerich and he was very helpful. He was patient as i wanted to test drive multiple cars to find the right one for me. I also found the dealership fair in what they offered me for my car and the price of the new car. I had done my homework on prices and the dealership was not very far off. A little fine-tuning of the deal, and both sides did well. Would definitely recommend this dealership. More

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Welcoming dealership This dealership is a welcoming environment with an upscale design inside. I researched the car I wanted before going (a certified pre-owned Mazda 3) a This dealership is a welcoming environment with an upscale design inside. I researched the car I wanted before going (a certified pre-owned Mazda 3) and Shawn helped show me right to the one I wanted. We took it for a test drive, Shawn answered our questions thoroughly, and Steven helped me get an affordable rate/monthly payment. When I picked the car up the next morning, Martin explained the features, the team gave me a bundle of pretty pink long-stemmed roses to celebrate, and I drove my new car off the show room floor. That easy. Thanks Headquarter Mazda for making this purchase a positive experience for me! More

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Great Buying Experience We started our car search in September 2018. We looked at a few manufacturers and models, and reading the reviews and looking at independent users’ te We started our car search in September 2018. We looked at a few manufacturers and models, and reading the reviews and looking at independent users’ test-drive and reviews, we narrowed our test-drive and review to three models of which the Mazda was one. We then began to look at the reviews of each Mazda dealership in our general area and Headquarter Mazda’s was head-and-shoulder above the others. Although Headquarter Mazda was not the dealership closest to us, we felt it was worth the trip. I first reached out to Martin and explained to him what we were looking for and when we had planned to visit. He gave us a follow-up phone call and I told him that due to circumstances beyond our control, we had to delay our visit. He told us when we were ready, to give him a call and that was it. There were no other phone calls or pressured sales pitch. When we arrived at the dealership, we met with Shawn. We are empty nesters, but we convinced ourselves that the CX9 Touring with the premium package (or maybe the Grand Touring) was what we needed. We test-drove the CX9 and we were not disappointed. While getting the CX9 paperwork together, my wife saw a red CX5 Touring Reserve on the lot that she was very excited about we test drove it. The moment we test-drove the CX5 we immediately knew it was for us. In total, we spent about 4½ at the dealership with Shawn and he could not be any more accommodating to us. We were never rushed and he explained and patiently answered all our questions first on the CX9 and then the CX5. It was truly a great experience and it is how we expected to feel and be treated, when spending our money with someone. A few days later we went back to pick up the vehicle and Martin showed the same patience with us, explained all the features and answered all our questions. I highly recommend this dealership. More

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No Pushy Sales men, Great Experience Martin was our salesman and all i can say is he was great. This was our first time at Mazda, and they were laid back and friendly. They did not try to Martin was our salesman and all i can say is he was great. This was our first time at Mazda, and they were laid back and friendly. They did not try to push a car onto us. Before we went to Mazda we went to the Toyota dealership across the road. They too were very friendly and helpful. But there came a point where they started to push, and i mean push us into a car we could not afford. Using there friendly sales point "Lets make a deal today" then the finance guy joined in. I felt ganged up on at Toyota. Pushing for the sale. I got cannot stand that sales tactic. Mazda and Martin, were the complete opposite. Just friendly and helpful when needed. In fact they did not push at all. They let me take the car home overnight, and i got a good feel for it without anyone hovering over me. At this Mazda dealership, the cars sell themselves. And they did not try to up sales me into something i could not afford. I will soon need to replace my 2nd old car, which is currently a Toyota, maybe i will switch that one to Mazda, provided i remain happy with our new car and the Mazda service center. I can tell you one thing, if i want a Toyota ...I will go to Headquarter Mazda !!!! Great place to shop. Martin was awesome and the sale manager Chris was very nice. More

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Easy as 1,2,3. Let me start by saying I’m not the type of person who needs to be sold something. I buy things that I want based on information that I have gathered Let me start by saying I’m not the type of person who needs to be sold something. I buy things that I want based on information that I have gathered on my own. So, I had been looking for a car for a couple of months and saw one Headquarter Mazda had online. I went to take a look at it. I browsed the other cars on their lot in addition to the one I had come to look at. As I was doing so, a young man approached and introduced himself as Shawn. He asked if I need any assistance and I replied that I was wondering about taking the 2015 Honda Accord for a test drive. He told me that wouldn’t be a problem and returned in a few minutes with the keys and a dealer plate. After returning I said I’d like to discuss the price and so we headed inside to see if we could come to an agreement. I also mentioned to him that I was on a time crunch due to meetings downtown later in the day. Shawn did not waste my time and was very efficient in getting the deal done. Unfortunately I did not have the time to finish the deal that day nor did I have someone to drive my truck back downtown for me. Shawn offered to do it for me but I opted to just come back the next day to finalize everything. The next day I called ahead and let him know I was on my way. He said they would start the paperwork while waiting for me. When I arrived I started signing things and before long I was out the door and on my way in my previously owned Honda. The only thing that took a little longer than expected was getting a lender with a percentage rate that I was ok with. That was not their problem that the lending institutuions were not quick in responding. Shawn may be young but he did a fantastic job on helping me get into the car and out the door. I would definitely recommend him to anyone that asks. It was a pleasure to deal with him. More

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Fair and efficient. No "run-around" on the price. Quoted a fair monthly lease payment up front instead of inflated figure you have to negotiate down. Shawn was very profe No "run-around" on the price. Quoted a fair monthly lease payment up front instead of inflated figure you have to negotiate down. Shawn was very professional. Impressive facilities. Will be a return customer for sure. More

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Fact, efficient, professional and courteous Shawn was professional, courteous and very knowledgeable - Never tried to up-sell us - Listened to everything we requested and delivered. Their servi Shawn was professional, courteous and very knowledgeable - Never tried to up-sell us - Listened to everything we requested and delivered. Their service department is second-to-none - I highly recommend Shawn and this dealership. Already dreaming of our next purchase More

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