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Shawn Reynolds
Shawn Reynolds at Gettel Toyota of Lakewood

Shawn Reynolds | Page 3

Assistant Service Manager

Gettel Toyota of Lakewood

5959 E State Rd 64
Bradenton, FL 34208

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46 Reviews
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46 Reviews

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46 Reviews of Shawn Reynolds

January 11, 2024

Dealership Rating
Employee Rating

Generally good, but I only needed/wanted a battery and I felt they did more than needed just replace a battery. More

by CTWILL2014
Recommend Dealer
Yes

Other Employees Tagged: Shawn Reynolds

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Jan 12, 2024

Gettel Toyota of Lakewood responded

Thanks for the four stars. We do a multi point inspection at no charge with every service as a courtesy to help our customers stay safe. As you know, our recommendations are optional. I am sorry if that made you uncomfortable. Ryan Fischer General Manager

January 11, 2024

Dealership Rating
Employee Rating

Only service wich was completed was one which I paid for, but even with that I my question wasn't answered. Services related to Toyota defects, which fall under bumper to bumper warranty, were not completed More

by TomT
Recommend Dealer
No

Other Employees Tagged: Shawn Reynolds

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Jan 12, 2024

Gettel Toyota of Lakewood responded

I am sorry you were not satisfied with your service visit. After discussing your experience with our Service Manager, I understand this is the way the vehicle is built. According the Technician, there is no fix available and that is why there is no coverage available. Ryan Fischer General Manager

Jan 12, 2024

TomT responded

Vehicle was at the dealership on Tuesday. Advisor was off on Wednesday. Yesterday (Thursday) I left a message for the adviser at 11am to call me back. Right now it's Friday evening, I did not receive a call back yet. I wanted to discuss the following with the advisor: Shaking fog lights issue is widely reported by other Tundra owners. This is a Toyota design defect, which you will agree. Shaking fog lights cut through the paint and into bumper end caps. Truck is 2 years old with 23k miles. Truck is still covered under Toyota bumper-to-bumper warranty. Since what I'm experiencing with fog lights and bumper ends should not be happening, I would like the defective parts to be replaced under manufacturers warranty. The outside edge of all 4 tires is wearing out more than the rest of the tires. Truck was aligned at 11k mi. I just had the truck aligned again at 23k mi. The tires were rotated multiple times. Given that tires were rotated regularly and alignment was performed, what is causing uneven tire wear? I'm concerned that the truck is prematurely unevenly wearing out tires, which increases vehicle maintenance cost.

January 11, 2024

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Employee Rating

Courteous service. Pleasant and knowledgeable staff. Have always been treated with respect and answered all questions More

by ub50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 11, 2024

Gettel Toyota of Lakewood responded

Thanks for the five store review and your support. Ryan Fischer General Manager

January 08, 2024

Dealership Rating
Employee Rating

Long time customer. 99 percent of time I have great service. This was grearcsecixe Great service. Shawn was fabulous More

by themamamyers
Recommend Dealer
Yes

Other Employees Tagged: Shawn Reynolds

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Jan 09, 2024

Gettel Toyota of Lakewood responded

Thanks for the five star review. Shawn and I really appreciate your support. Ryan Fischer General Manager

January 07, 2024

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Employee Rating

Friendly, knowledgeable, and willingness to assist. Very easy to work with. Comfortable environment. I would recommend this dealership. More

by CRONDINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Anderson , Alexander Batch, JR Rrethatakaj, Kenneth Staggs

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Jan 08, 2024

Gettel Toyota of Lakewood responded

Thanks for the five star review and your recommendation. Ryan Fischer General Manager

January 06, 2024

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Employee Rating

My experiences with Gettle of Lakewood has been great each time. I’m so glad I found you after moving down here in July of 2022. You will continue to get my business and I found Shawn to really complimen More

by MKMELVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2024

Gettel Toyota of Lakewood responded

Thanks for the five star review. We are glad you found us as well. Shawn and I really appreciate your support. Ryan Fischer General Manager

January 05, 2024

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Employee Rating

Good customer service and good service. good customer service and good service. The facilities are very comfortable. More

by samedina
Recommend Dealer
Yes

Other Employees Tagged: Shawn Reynolds

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Jan 08, 2024

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad Shawn was so helpful. Ryan Fischer General Manager

December 28, 2023

Dealership Rating
Employee Rating

Appears to be a competent dealership. Only concern is with follow through re a paint issue on our new vehicle. More

by pattedd
Recommend Dealer
Yes

Other Employees Tagged: Shawn Reynolds

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Jan 03, 2024

Gettel Toyota of Lakewood responded

Thanks for the four star review. If you would like to discuss your paint issue, please contact our Customer Relations Manager Diane Beimann at 941-567-1080. Ryan Fischer General Manager

December 26, 2023

Dealership Rating
Employee Rating

Excellent service every time and very personable and knowledgeable people - a pleasure to work with. More

by fleecer1
Recommend Dealer
Yes

Other Employees Tagged: Shawn Reynolds

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Dec 28, 2023

Gettel Toyota of Lakewood responded

Thanks for the five star review. It's great to hear you enjoyed working with Shawn in our service department. Ryan Fischer General Manager

December 26, 2023

Dealership Rating
Employee Rating

Shawn was great but the tire tech chewed up the rims when he installed the new tires. More

by BRADSCARBROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 28, 2023

Gettel Toyota of Lakewood responded

Thanks for the four star review Brad. If you have any concerns you would like to go over concerning your service experience please reach out to your Service Advisor Shawn or Lane Manager Freddy. Ryan Fischer General Manager

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