In took 3 hours to do an oil change!
My appointment was at 8:00 am and they got me out of there at 11:00 am. No explanation just half hearted “ we’re busy’. I will never go back again!
My appointment was at 8:00 am and they got me out of there at 11:00 am. No explanation just half hearted “ we’re busy’. I will never go back again!
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by lewisbenner
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2023 -
Gettel Toyota of Lakewood responded
I am sorry you were here for three hours and I know your appointment was for an oil change, In reviewing your invoice. I see you added a number of other items. I believe that is what took the additional time. Ryan Fischer General Manager
Love that you provide Uber rides to and from my house.
The rides are quick.
The rides are quick.
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by FRANK.LOGRANDE
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2023 -
Gettel Toyota of Lakewood responded
Thanks for the five star review Frank. I am glad we could make your service experience easier. Ryan Fischer General Manager
Good Good, good, good, good, good, good, good, good,
good, good, good, good, good, good
good, good, good, good, good, good
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by tylervolter9
Verified Customer
Verified Customer
Other Employees Tagged:
Shawn Reynolds
Dec 04, 2023 -
Gettel Toyota of Lakewood responded
Thanks for the five star review Tyler. I am glad you had such a positive experience with Shawn. Ryan Fischer General Manager
Accommodates my need for Saturday appointments and is
always looking out for vehicles needs and open recalls.
always looking out for vehicles needs and open recalls.
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by ajscortes711
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2023 -
Gettel Toyota of Lakewood responded
Thanks for the five star review. Shawn and I really appreciate your support. Ryan Fischer General Manager
I am grateful for Shawn's knowledge and his ability to
communicate. I hope to get my "20" something kids to have their Carollas serviced with you also. Thank-you for a great service experience with our
communicate. I hope to get my "20" something kids to have their Carollas serviced with you also. Thank-you for a great service experience with our Rav4 and Highlander.
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by jmdgolife
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2023 -
Gettel Toyota of Lakewood responded
Thanks for the five star review. I am glad you had such a positive experience with Shawn. We look forward to seeing you and your kids next time. Ryan Fischer General Manager
Shawn deceived me with misleading information on services
being performed on the company owned car when all I needed was oil change and lied to my company into buying tires the car did not need and brake ser
being performed on the company owned car when all I needed was oil change and lied to my company into buying tires the car did not need and brake service the vehicle did not need wiper blades the car did not need.
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by dominique.moise
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2023 -
Gettel Toyota of Lakewood responded
I am sorry you feel that way Dominique. Shawn relays the information the technician gives him after inspecting your vehicle and following Toyota Guidelines. If you would like to discuss this further, please contact Diane Beimann our Customer Relations Manager at 941-567-1080
Everything was handled quickly and professionally.
Shawn was helpful and gave an accurate estimate and time frame .
Shawn was helpful and gave an accurate estimate and time frame .
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by terrisweat
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2023 -
Gettel Toyota of Lakewood responded
Thanks for the five star review. I am glad you enjoyed working with a Shawn. Ryan Fischer General Manager
Gettel is the best, brought my previous car there as
well. Always the best.Love this dealership.
well. Always the best.Love this dealership.
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by jimchatwin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lori Anderson
, Alexander Batch, Jim Cuccarese, JR Rrethatakaj
Nov 06, 2023 -
Gettel Toyota of Lakewood responded
Thanks for the five star review and your loyalty Jim. We really appreciate your support. Ryan Fischer General Manager
Dealership takes advantage of the vehicle owners who have
problems with their vehicle that only have issues because of manufacturer problems.
problems with their vehicle that only have issues because of manufacturer problems.
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by drummerlee
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2023 -
Gettel Toyota of Lakewood responded
I am sorry you did not have a positive experience with service. If you would like to discuss this, please contact Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager
I showed up at the wrong Toyota not knowing bc I just
moved to the area and they squeezed me right in for an appt. In & out in less than an hour!!! I will continue doing car services here bc of their cus
moved to the area and they squeezed me right in for an appt. In & out in less than an hour!!! I will continue doing car services here bc of their customer service.
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by banner.cox
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2023 -
Gettel Toyota of Lakewood responded
Thanks for the five star review. I am so glad Shawn was able to help you. Welcome to Gettel Toyota of Lakewood! We look forward to your next visit. Ryan Fischer General Manager