Shawn Richter
Shawn Richter at Rapids Honda

Shawn Richter | Page 18

Service Advisor

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

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rated
301 Reviews
not yet
rated

301 Reviews

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301 Reviews of Shawn Richter

January 20, 2021

Dealership Rating
Employee Rating

Rapids Honda always services my car efficiently and thoroughly. Shawn is always great. Communication is excellent. Thanks for bringing a Honda dealer to Coon Rapids! More

by deniseroy45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2021

Rapids Honda responded

Thank you for your business and this review, Denise. We're happy to hear Shawn was able to demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 07, 2021

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Employee Rating

Brought van in for recalls and estimate on broken headlight. We were never told recalls were not fixed due to not having materials.found that out on the print out. Fixed auto start but found out the More

by harleypotts
Customer Service
Quality Of Work
Recommend Dealer
No
Jan 24, 2021

Rapids Honda responded

Harley, we take our customer feedback very seriously, and I would appreciate the opportunity to address all of your concerns further. I look forward to speaking to you soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 05, 2021

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Employee Rating

Can't say enough how Shawn and the team went above and beyond to get the car fixed in record time! Known manufacturer recall on engine part. Needed the car fixed before upcoming trip. They called around a More

by Nims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2021

Rapids Honda responded

Thank you for choosing Rapids Honda. Your feedback and rating mean a lot to us. We're glad Shawn was able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 05, 2021

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Employee Rating

Always a pleasure bringing the hrv in here. Oil change and auto butler go fast. Everything is done quick and easy. Always appreciate it! Thanks! More

by mike@mikepnelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Zastrow

Jan 05, 2021

Rapids Honda responded

Mike, Thank you so much for your excellent review! We are so glad that Chad and Shawn had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Jan 05, 2021

mike@mikepnelson responded

Those guys and Andrew keep me coming back!

December 30, 2020

Dealership Rating
Employee Rating

I got a same day oil change appt. and the service was very fast! Friendly staff and clean waiting area. We will be back again More

by Carmomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2020

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We appreciate you taking the time to write us a five-star review! We're glad we were able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

December 23, 2020

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Employee Rating

I brought my 2020 Honda Odyssey for a recall service and an oil change. All of the work was done in just a few hours and the quality was top notch. More

by peter.levinshteyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Zastrow

Dec 23, 2020

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

December 21, 2020

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Employee Rating

All of my service requirements were met in a timely and efficient manner. I would recommend Honda service to other customers. The waiting room was very comfortable. More

by lmchambl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2020

Rapids Honda responded

Thank you so much for choosing Rapids Honda, and please let us know if we can be of any more assistance! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

December 18, 2020

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Employee Rating

Service was performed in all areas I requested. I was satisfied with it. Took longer than I would like but but the reason was explained to me. More

by Liza B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Rapids Honda responded

Thank you, Liza, we're glad to hear that our service team took good care of you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

December 16, 2020

Dealership Rating
Employee Rating

Service department visit went smoothly at drop and pickup. Shawn kept me updated and informed. Very convenient with text and email of estimate to review. Overall excellent 1st visit to this locatio More

by lvandevo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2020

Rapids Honda responded

Thank you, Ivan, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

December 15, 2020

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Employee Rating

Please with being able to get in and out in a timely manner! Good job, nice, efficient service!!! Thanks ! Satisfied with job, service, friendly staff, and car wash!!! More

by elainehstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2020

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad to hear that our team provided a timely and pleasant experience, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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