I had my CRV in for service which included tire rotation.
They did not tighten the lug nuts on the front right tire. I made a special trip back to the service dept to have them see what was wrong. They did p
They did not tighten the lug nuts on the front right tire. I made a special trip back to the service dept to have them see what was wrong. They did promptly tighten the lug nuts but did not offer any type of coupon on future service or any special incentive.
We drove about 70 miles with that tire having loose lug nuts and wonder if that caused any damage to the wheels and or lug nuts.
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by sl.ruud
Verified Customer
Verified Customer
May 15, 2022 -
Rapids Honda responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
May 15, 2022 -
sl.ruud responded
The lug nuts were not tightened properly on the front right tire on the driver's side. I had to make a special trip to the service department to have the problems looked into and resolved. We also had driven about 80 miles that day with that problem which could have caused serious trouble for both the car and perhaps caused an accident.
Came in for an oil change.
Got in right away. Serviceman was very knowledgeable and answered all my questions. Very personable service man.
Got in right away. Serviceman was very knowledgeable and answered all my questions. Very personable service man.
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by angeland03
Verified Customer
Verified Customer
May 09, 2022 -
Rapids Honda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Friendly service and received my car within the time
frame we discussed.Always helpful, with quick service and always clean
frame we discussed.Always helpful, with quick service and always clean
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by joestolt
Verified Customer
Verified Customer
May 02, 2022 -
Rapids Honda responded
Joe, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Service and staff was very fast and very friendly.
They got me in and out with no hassle! Would recommend!
They got me in and out with no hassle! Would recommend!
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by sr_wind
Verified Customer
Verified Customer
Apr 28, 2022 -
Rapids Honda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I had a small ding in my new Honda from someone that
opened their door into the side of my car. Shawn was quick to evaluate, quote and schedule an appointment for my car to be fixed. The workmanship was
opened their door into the side of my car. Shawn was quick to evaluate, quote and schedule an appointment for my car to be fixed. The workmanship was excellent and you would never tell there was a small dent and scratch there. Every interaction with sales, service and staff at Rapids Honda is amazing, will not go anywhere else!
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by lisaran68
Verified Customer
Verified Customer
Apr 28, 2022 -
Rapids Honda responded
It's great to hear that Shawn was so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The repair of the door handle on my Ridgeline was
finished when promised, at the estimated cost, and works fine now.
finished when promised, at the estimated cost, and works fine now.
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by pjsilbernagel
Verified Customer
Verified Customer
Apr 28, 2022 -
Rapids Honda responded
Thank you for sharing your experience with us! We're happy to hear it went well and look forward to serving you again We truly appreciate your feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Easy scheduling.
Appointment was on time, no waiting, done timely. Services provided were reviewed and explained.
Appointment was on time, no waiting, done timely. Services provided were reviewed and explained.
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by Linda
Verified Customer
Verified Customer
Apr 27, 2022 -
Rapids Honda responded
Thank you for taking the time to share your feedback with us, Linda. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Rapids Honda always takes great care of me, my family,
and our vehicles. Service is always top notch and they remember who we are.
and our vehicles. Service is always top notch and they remember who we are.
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by mikmisa
Verified Customer
Verified Customer
Other Employees Tagged:
Chad Zastrow
, Roger Thomas, Lance Spah
Apr 21, 2022 -
Rapids Honda responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I love the service I receive every time I bring my
vehicle in. They remember who I am and do a fantastic job with everything including trying to sell me another vehicle.
Sales staff is always polite
vehicle in. They remember who I am and do a fantastic job with everything including trying to sell me another vehicle.
Sales staff is always polite even though they know I’m not in the market to purchase anything.
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by mikmisa
Verified Customer
Verified Customer
Other Employees Tagged:
Chad Zastrow
, Roger Thomas, Lance Spah
Apr 20, 2022 -
Rapids Honda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I would never bring my car to this dealership again.
No loaner vehicles. Sketchy service. No communication.
No loaner vehicles. Sketchy service. No communication.
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by MT
Verified Customer
Verified Customer
Apr 26, 2022 -
Rapids Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Lance Spah
Service Director
(952) 207-7800
lspah@rapidshonda.com
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