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Shay Galvan
Shay Galvan at Bob Penkhus Volvo Mazda Volkswagen
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Shay Galvan | Page 2

BDC MANAGER

Bob Penkhus Volvo Mazda Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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4.8
35 Reviews

Dealership Experience

6 yrs, 10 mos

Industry Experience

8 yrs, 4 mos

4.8

35 Reviews

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35 Reviews of Shay Galvan

January 02, 2023

Dealership Rating
Employee Rating

Everyone was great and helpful! Service was excellent and Chris was great. I knew my volvo was in great hands! More

by VCARUSO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant, Andrew Cossman, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Study

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Jan 02, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for your review! We're so glad you enjoyed your visit with Chris and the rest of the team!

November 02, 2022

Dealership Rating
Employee Rating

They're awesome they're courteous they enjoy what they do I like their service they were prompt considerate and understanding of my problems More

by KENNYANDME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant, Andrew Cossman , Brian Dorcey, Bud Hall, Sean Heuertz, Amanda Mead, Chris Sherban, Chris Study, Aaron

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Nov 04, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for the kind words! We're glad you enjoyed your service with us!

October 21, 2022

Dealership Rating
Employee Rating

Pros: Service fixed the problem, some are k coffee and snacks in waiting area. Cons: I had no idea how long service would take: 1 hour or overnight. Lack of communication while I waited until service was More

by AOKIW001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Oct 24, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Dear customer, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

September 29, 2022

Dealership Rating
Employee Rating

Thank you for your service was quick and satisfactory advisor was very helpful and understanding it went to extra mile for me More

by Delwayne50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 30, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to write a review. We appreciate you coming to see us and look forward to your next visit.

September 16, 2022

Dealership Rating
Employee Rating

Great communication and professionalism And service. Audi A6 rinks like new. Know what I need next More

by JWHILLDDSPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant, Andrew Cossman , Brian Dorcey

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Sep 20, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5 star review.

August 16, 2022

Dealership Rating
Employee Rating

They did a excellent job on my car and they answered all my questions thanks! More

by ANNETTE.SANDOVAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant, Andrew Cossman , Joey Culbertson, Brian Dorcey, Sarah Force, Bud Hall, Sean Heuertz, Amanda Mead, Chris Sherban

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Aug 22, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Annette thank you very much for the 5 star review. Come see us again for any other car needs.

July 16, 2022

Dealership Rating
Employee Rating

Awesome! Great care everything was checked I feel safe in my vehicle didn't take much time I'm happy and grateful for your amazing staff thank you! More

by EVY05PR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant , Sarah Force, Chris Sherban

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Jul 19, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for coming to see us for your car needs.

June 21, 2022

Dealership Rating
Employee Rating

Chris provided exceptional service and made everything quick and easy. I recommend him for all service needs. More

by Chanelletvigil391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Heuertz, Chris Sherban

Helpful
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Jun 23, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for leaving a 5 star review! It's wonderful to hear that Chris provided exceptional service - we'll be sure to pass along the praise!

June 15, 2022

Dealership Rating
Employee Rating

Zac they were super friendly and kept me in the loop the whole time. And when I had to drop my car off they got me an Uber home! Completely killing it!!! More

by ZACRING2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Dorcey, Bud Hall, Chris Sherban

Helpful
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Jun 23, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

It's music to our ears to hear you had such an exceptional experience at our dealership. We aim to go above and beyond to provide our customers with the best experience possible. We'll be sure to pass along your praise to Zac and the whole team!

June 04, 2022

Dealership Rating
Employee Rating

3rd time I've used this dealership and have happy with service of oil changes. More

by ginny.nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fabian Vigil

Helpful
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Jun 10, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Ginny thank you for coming to see us for your vehicle's service needs. See you at the next appointment.

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