Shayan Sheikh | Page 6

As you can see. .. my experience with the salesperson Shayan Sheikn was excellent! He went above and beyond our expectations. This includes the general manager and th .. my experience with the salesperson Shayan Sheikn was excellent! He went above and beyond our expectations. This includes the general manager and the person we did the final paperwork with... I believe her name is "Barb." However, we initially thought not to "recommend this dealership" to family or friends, mainly because of our mistreatment by your service dept. But, we would not allow one person Derwin Newborn (Service Advisor) reflect negatively on our overall experience. The aforementioned person showed complete disregard for our time and continuously lied to us every step of the way! Due to a problem with the third-row seat, we had to bring the 2023 Ford Explorer back to your service department to be fixed after only one day of purchasing this vehicle. Derwin Newborn informed us to sit in the waiting area, and momentarily, he will come there to let us know what can be done. After sitting there for more than two hours, I decided to go and ask him, "What is taking so long?" At that point, his lies and disregard for our concerns started. (I do not feel like going into more detail...) Eventually, it ended with us not getting the required work done promptly, and the result was we would be without our vehicle for the weekend if I had not called the service department Saturday morning. I spoke to a person named "Mark," who was very accommodating and had the vehicle delivered to our home. Unfortunately, for us... we have to start this process all over again. Be advised. I have no problem reciting my face-to-face experience with Derwin Newborn being present. More

by LUTHER.MANNING Verified Customer Verified Customer

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The salesman and the manager was very helpful in making the deal work for me. the deal work for me. More

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Warm friendly respectful very helpful cheerful will be recommending others..I'm a very satisfied customer recommending others..I'm a very satisfied customer More

by TIARABMINE Verified Customer Verified Customer

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Took a test drive and decided to buy. The process went well and everyone was so nice. The process went well and everyone was so nice. More

by horvajp80 Verified Customer Verified Customer

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Bruce, Shayan, Kyle M. are the best but the people in the service are are top notch even the cashier is a great person and willing to answer questions and get and provide i are the best but the people in the service are are top notch even the cashier is a great person and willing to answer questions and get and provide information. We travel from a long distance to let them help us and too all staff we have dealt with, thanks!!! More

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I had an outstanding great experience with Ford of Homewood. From the time that I arrived on the lot to the time the deal was closed the process went very smoothly. No issues. The deal was very fair t Homewood. From the time that I arrived on the lot to the time the deal was closed the process went very smoothly. No issues. The deal was very fair to both sides in my opinion with no problems. The vehicle that I purchase is in very good shape and drives well. I would highly recommend Ford of Homewood to anyone looking to purchase a good vehicle with no hassle. The salesperson was outstanding and very personable. He made you feel at ease and at home. More

by aisomjr Verified Customer Verified Customer

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Awesome customer service, this is our 2nd purchase in less than 2 months. Highly recommend this dealership to everyone looking to by new or used. less than 2 months. Highly recommend this dealership to everyone looking to by new or used. More

by mmccormick4040 Verified Customer Verified Customer

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friendly people ,willing to deal . knowledgeable about what they sell .made car buying fun !i am hoping to have made a good relationship for years to come. knowledgeable about what they sell .made car buying fun !i am hoping to have made a good relationship for years to come. More

by DBARAN59 Verified Customer Verified Customer

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Shy was so helpful and answered questions I have. He made follow-ups when needed just to make sure we get a good car shopping experience. He made follow-ups when needed just to make sure we get a good car shopping experience. More

by mneis Verified Customer Verified Customer

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This was the worst Service experience I have had in 30years.They kept my car all day and did nothing to fix the identified problem.I was charged a service fee which should never have been charged since 30years.They kept my car all day and did nothing to fix the identified problem.I was charged a service fee which should never have been charged since they did nothing.I want this reported to Better Business bureau and I will inform the local paper of this horrible Service and disrespect from Service Department staff More

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