Shayna Stevens

Better follow up, and update could help. l had to call and ask for updates. When you go there to drop off, you have to seek the service advisor. Usually when you go to service center, advi l had to call and ask for updates. When you go there to drop off, you have to seek the service advisor. Usually when you go to service center, advisors are readily available and ask how l can help you. They stand around and talk to each other. More

by PRASAD_NEAL Verified Customer Verified Customer

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I simply love this dealership. Very friendly and communicative. I work for a solar company and we take our service van here for services, warranties , recalls etc. I've recently wo Very friendly and communicative. I work for a solar company and we take our service van here for services, warranties , recalls etc. I've recently worked with Shayna on a couple of our vans and she's been nothing but great. I look forward to working with her in the future. Thank Shayna! More

by samuelr1 Verified Customer Verified Customer

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Odd break of mirror. They had the parts and had it fixed the same day. Great Service! They had the parts and had it fixed the same day. Great Service! More

by pearson9216 Verified Customer Verified Customer

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My Jeep came in for oil change, tire rotation, and changing both air filters. Upon receiving my car, the front passenger seat was all the way back, there were no paper floor mats, grease stains on the changing both air filters. Upon receiving my car, the front passenger seat was all the way back, there were no paper floor mats, grease stains on the front passenger floor. Employee Brandon witnessed all this. I just wonder if anything else was perhaps overlooked. More

by mark7wen Verified Customer Verified Customer

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It was terrible they still haven't even fixed the problem there's a whistling in the air conditioning part and they made it even louder the managers they keep just pushing me to the side cuz I'm a black woma there's a whistling in the air conditioning part and they made it even louder the managers they keep just pushing me to the side cuz I'm a black woman it is terrible there big red down to all of them they're very rude to me and it was terrible even the secretary ladies they were rude they're very in professional the sound is still there they fixed everything else they tried and they had my car long enough they just gave it back to me with the same sound so they're bad they're terrible they're ungrateful they just they they just ungrateful More

by tongelabremmium15 Verified Customer Verified Customer

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This has too many neglect, adviser had to reach and vehicle wasn't actually ready when I received vehicle, check engine light was on and part of head liner was still hanging off. vehicle wasn't actually ready when I received vehicle, check engine light was on and part of head liner was still hanging off. More

by oakland2sac Verified Customer Verified Customer

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II recently spent $5,000 on a smog system service for my diesel truck, and unfortunately the experience did not meet my expectations. Growing up, I always heard that if a vehicle failed smog, there were pro diesel truck, and unfortunately the experience did not meet my expectations. Growing up, I always heard that if a vehicle failed smog, there were programs to help—apparently that doesn’t apply if you drive diesel since the def system is only for smog. For the amount I paid, I expected attention to detail. Instead, my truck was returned with the DEF tank barely above one-quarter, even though I was told the DEF level should never be allowed to drop below halfway. If I’m paying thousands for a major repair, basic steps like topping off the DEF shouldn’t be overlooked. I also felt disappointed that the repair only came with a two-year warranty, which seems very short for a $5,000 job. I understand that warranty terms come from the factory, but a repair of this scale should reasonably come with at least a five-year warranty. Please make sure to improve the overall service experience. Customers paying this much deserve thorough, complete work and clear expectations. More

by aram Verified Customer Verified Customer

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I always take my truck to this dealership for All my services is kind of pricey but is good services is kind of pricey but is good More

by azul.com28 Verified Customer Verified Customer

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Service department sucks. I will only return as long as the warranty service lasts. Then I’m gone! I will only return as long as the warranty service lasts. Then I’m gone! More

by rasmith50571 Verified Customer Verified Customer

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I usually have bad experiences at dealerships, but Shayna completely changed that. She was extremely helpful and went above and beyond with her customer service. Her personality made the whole process easy a completely changed that. She was extremely helpful and went above and beyond with her customer service. Her personality made the whole process easy and comfortable, and for once I felt truly taken care of. Shayna made a stressful situation feel smooth and positive, she’s the reason I would come back and recommend this place to others. Thank you, Shayna! More

by SETORON Verified Customer Verified Customer

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