Sheila Sandel | Page 2

Leson Chevrolet responded

Thank you for the wonderful review! We’re so happy to hear that you had another great experience with our Service Department and were pleasantly pleased with the service you received. We truly appreciate your continued business and look forward to taking care of you again!

Leson Chevrolet responded

Thank you for the great review! We’re glad to hear you received great service and that your oil change was completed in a timely manner. We appreciate your business and look forward to serving you again!

Leson Chevrolet responded

Thank you for sharing your honest feedback. We’re glad to hear that Casey provided you with a great experience and excellent service. We’re sorry to hear that communication with Sheila did not meet the same standard and that you weren’t kept informed about your vehicle’s condition. Keeping our customers updated throughout the repair process is very important to us, and we’ll use your feedback as an opportunity to improve. We appreciate your business and hope to provide you with a better experience on your next visit.

Leson Chevrolet responded

Thank you so much for the wonderful review and recommendation! We’re thrilled to hear that you had a fast and knowledgeable experience with our team. Sheila is truly a valued member of our staff, and we’ll be sure to share your kind words with her. We look forward to working with you again and appreciate you choosing Leson Chevrolet!

Leson Chevrolet responded

Thank you for sharing your experience! We’re glad our team was able to address your issue quickly, keep you updated throughout the process, and get your vehicle back to you the same day. We truly appreciate your business and thank you for choosing Leson Chevrolet!

Leson Chevrolet responded

I’m sorry for any miscommunication that may have occurred throughout the repair process. After reviewing the repair order, your vehicle did have a starter that tested faulty. However, it appears there were a couple of contributing factors that led to the starter failure. The power and ground cables running from the battery into the vehicle’s electrical system were found to have high resistance. This typically indicates corrosion or a weak connection within the cables, which can prevent the starter from receiving the proper amount of amperage and ultimately cause it to fail. We also replaced the battery junction block as part of the repair. I also reviewed the labor involved using ALLDATA to verify the recommended labor times for the repairs performed. The labor time calculated through ALLDATA is actually higher than what you were ultimately charged. I completely understand that the final charges were higher than expected, and I’m sorry for any frustration that caused. However, our goal is to properly diagnose and repair the underlying issues—not simply replace a failed component and send the vehicle back out. We want to make sure the repairs are completed correctly and that you don’t have to return with the same concern again. We appreciate your business and the opportunity to address your concerns.

Leson Chevrolet responded

Thank you so much for the great review! We’re glad to hear everyone was friendly and helpful during your visit. We truly appreciate your business and look forward to seeing you again when you’re ready for your full service. We’ll be happy to take care of you!

Leson Chevrolet responded

Thank you so much for the wonderful review! We’re glad to hear she was patient, helpful, and took the time to clearly explain what was going on with your vehicle. We truly appreciate your kind words and your business. We look forward to taking care of you again!

Leson Chevrolet responded

Thank you so much for the great review! We’re glad to hear your vehicle was well taken care of and that our team kept you informed about upcoming maintenance. We believe keeping our customers informed is an important part of providing great service. We truly appreciate your business and look forward to taking care of you again!