Shelby Dilla
Shelby Dilla at Auto Park Ford

Shelby Dilla | Page 3

Service Advisor

Auto Park Ford

1820 S Centerville Rd
Sturgis, MI 49091

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4.8
89 Reviews
4.8

89 Reviews

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89 Reviews of Shelby Dilla

May 21, 2026

Dealership Rating
Employee Rating

Shelby and all of the Auto Park team have always been there for myself and my family when it comes to taking care of my cars. Shelby went out of her way to secureme a loaner car. I was able to keep my me More

by David Fisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scot Jones, Candy Abbs, Trevor Jensen, Josie Parker, Siena Garcia , all the mechanics that have ever worked on my car

May 21, 2026

Auto Park Ford responded

We appreciate you recognizing Shelby and the rest of our service team. It’s great to hear that the loaner vehicle kept you on schedule for your family commitments while your Ford Explorer was in service.

May 17, 2026

Dealership Rating
Employee Rating

They are very thorough with checking up on various things you may need done when your vehicle is in for service. More

by Amnicma
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

May 18, 2026

Auto Park Ford responded

Thank you for choosing Auto Park Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 17, 2026

Dealership Rating
Employee Rating

Shelby was great. Explained service, looked up any recalls, and kept me updated. Valet was great as well. Door step pick up and delivery. More

by railchad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Auto Park Ford responded

We’re delighted you enjoyed Shelby’s clear explanations and recall follow-ups. It’s great to hear the valet team and our pickup and delivery service added convenience. Thank you for your 5-star review, and we look forward to assisting with your Ford again.

March 08, 2026

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Employee Rating

Or experience with Sandie Owen was wonderful. She made the purchase of our used 2024 Expedition easy. More

by frye10717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Auto Park Ford responded

Thanks for sharing your thoughts about your experience with Auto Park Ford. We appreciate your business and hope to see you again soon!

February 24, 2026

Dealership Rating
Employee Rating

They helped me find the perfect vehicle for me for the best possible price. Everyone went above and beyond to ensure I was comfortable and felt confident with my decision before signing anything. Didn't f More

by hannan97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen, Summer Rutan , Richard Jasso, Leon Williams, Brent Forry

Feb 24, 2026

Auto Park Ford responded

We’re delighted your first dealership visit felt no pressure and that you found a Ford that fits your expectations and safety needs. Our team is glad you felt supported and confident at every step. We look forward to helping you again.

February 02, 2026

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Employee Rating

The dealership forgot to tighten the calibers on the vehicle. We will not be using this dealership anymore. More

by SBOLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 02, 2026

Auto Park Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Grooms Service Manager Auto Park Ford 574-333-8118

February 01, 2026

Dealership Rating
Employee Rating

They always take really good care of me and my vehicles . They are on top of any problems they find while doing routine maintenance, and Shelby works really hard and is really good at her job she should get More

by JAMES.KNAPP1
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

Feb 01, 2026

Auto Park Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 31, 2025

Dealership Rating
Employee Rating

We have used Auto Park Ford Service Department for our vehicles for a few years now but this was our first experience with purchase of a vehicle. From our Service contact Shelby to Sandy, Corey and Ken More

by FordFanWP
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen , Core & Ken -- Both 5 Stars

Oct 31, 2025

Auto Park Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 29, 2025

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Employee Rating

Wouldn’t choose anywhere else. Amazing workers and got the right car for me. Make sure to go to Brad fields More

by fieldsmacknize
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen, Candy Abbs, Josie Parker , Brad Fields, KELSEE GROCE, Rick Kobold, TRACI METROFF-RASMUSSEN, LUKE TERRELL, KAYLA WILCOX

February 15, 2025

Dealership Rating
Employee Rating

Friendly service providers and valet team. They were helpful and provided quick service. Will always recommend. More

by ANDROTECH95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candy Abbs , Tatum Shepherd

Feb 17, 2025

Auto Park Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Auto Park Ford, we look forward to having you as a valued customer for many years to come!

Feb 17, 2025

Auto Park Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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