Shelby Ruiz
Shelby Ruiz at Muller Acura of Merrillville

Shelby Ruiz

Service Advisor

Muller Acura of Merrillville

3301 West Lincoln Highway
Merrillville, IN 46410

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Shelby Ruiz

June 12, 2026

Dealership Rating
Employee Rating

Navigating car repairs can be stressful, but Shelby went above and beyond to ensure I felt taken care of. She was highly communicative, thoroughly explained the work being done, and handled everything with More

by Bety924
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jun 13, 2026

Muller Acura of Merrillville responded

Thank you for recognizing our team's professionalism and communication at Muller Acura of Merrillville. We appreciate your feedback and are glad to know you felt well taken care of.

May 29, 2026

Dealership Rating
Employee Rating

Great helpful staff…. made my experience very good. Very efficient service ….person we dealt with was very professional and helpful!!! More

by Eggman47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

Muller Acura of Merrillville responded

Thank you for recognizing our team's professionalism and efficiency. We appreciate your feedback and are glad you had a positive experience with Muller Acura of Merrillville.

May 25, 2026

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Employee Rating

Shelby at the Acura dealership is outstanding. She brings friendly, upbeat energy every time and always takes the time to explain everything thoroughly. She is consistent, fair, and makes the enti More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2026

Muller Acura of Merrillville responded

Thank you for sharing your experience. We appreciate your recommendation and are glad our team made your service easy and trustworthy. Muller Acura of Merrillville values your feedback.

May 01, 2026

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Employee Rating

Excellent customer service from Shelby she was attentive , responded promptly and addressed my concerns timely More

by twtwsweet758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Muller Acura of Merrillville responded

Thank you for recognizing our team's attentiveness and prompt responses. We appreciate your business at Muller Acura of Merrillville.

April 09, 2026

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Employee Rating

They are great at what they do. They will let you know what's wrong with your vehicle and keep you updated with every minute. They are a very excellent dealership. I recommend going More

by dejuanthompson10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jalann Pulley, Matthew Dotson

Apr 10, 2026

Muller Acura of Merrillville responded

Thank you for recommending Muller Acura of Merrillville. We appreciate your feedback on our service and communication.

February 13, 2026

Dealership Rating
Employee Rating

They took in my car, and communicated effectively. When things didn’t go as planned, they called us right away and told us what they were gonna do. It was very much appreciated. More

by lenah
Recommend Dealer
Yes

Other Employees Tagged: Jalann Pulley

Feb 13, 2026

Muller Acura of Merrillville responded

Thank you for sharing your experience with our team at Muller Acura of Merrillville. We value clear communication and are glad it made a difference during your service.

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