Shelley Barr | Page 69

Quick and troublefree purchase Found a '15 Yukon at Sullivan's while on travel. Orki and Shelley answered any questions I had since I was basically pursuing to purchase site unseen Found a '15 Yukon at Sullivan's while on travel. Orki and Shelley answered any questions I had since I was basically pursuing to purchase site unseen. Vehicle was secured until I was able to come in and review it two weeks later. Vehicle was as advertised and in very good condition, so I purchased it on the spot. Bill was efficient and had all paperwork ready to go. Team was great! More

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Shelley Barr is the best! Purchased an 2017 Acadia for my wife last month, I was so impressed with Shelley, the vehicle, and the Sullivan team, I traded in my Audi for another Purchased an 2017 Acadia for my wife last month, I was so impressed with Shelley, the vehicle, and the Sullivan team, I traded in my Audi for another 2017 Acadia and I couldn't be happier. What a great dealer, a great partner in Shelley, and an awesome new car. Michael Bott, Sales Manager, was equally impressive, class act. We couldn't be happier, nice job Sullivan and Shelley, you have earned my respect. We are now on car #5 through Sullivan, many more to follow. Thank you!!! More

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Driving the car I want because of excellent service When we arrived at Sullivan we already knew what vehicle we wanted to buy and that they did not have the color we wanted. Shelley greeted us at the d When we arrived at Sullivan we already knew what vehicle we wanted to buy and that they did not have the color we wanted. Shelley greeted us at the door and we sat down to discuss what exactly we were looking for. I let her know that we wanted an GMC Acadia Limited with very specific features in the color blue. I let her know I searched their website and they did not have the color I wanted. My mind was set on a specific color, I was not going to make a purchase this large and not get what I wanted. Shelley agreed and she quickly went to work finding the exact vehicle we wanted. We were at different dealer earlier that week and they had the exact car we wanted but the sales rep was to pushy even though I told them I didn't want to buy a vehicle that day. Plus I wanted to search around. Not only is it important for me to buy the exact vehicle I want but it is important to me that I buy it from someone I like. She found the car I wanted which was located in Madison, WI and let us know that she could get the car here by Tuesday. Tuesday did not work for us, we would not be able to come to the dealership again until Wednesday which was Shelley's day off. Shelley had no problem coming in on her day off to finalize everything and show us our new vehicle. She spent a lot of time going over the features with us and setting up our onstar. It was a pleasure working with Shelley and I would recommend her to anyone looking to buy. We also had some interaction with Bill Lucey, when we went over extended warranties and got down to paying for the vehicle. We wanted to use cash, a loan and put a small portion on a credit card so we could gain some miles. Bill worked with us to find the right warranty for our needs and made the checking out process similar as could be. Overall the experience at Sullivan in Arlington Heights was refreshing and easy. If you are like me you dread going to buy a vehicle, it's time consuming and you often have to deal with some over aggressive sales reps, this was not the case at Sullivan. We are loving our new car! More

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Shelly Barr is a superstar Shelly Barr's customer service was fantastic. Her follow-up, genuine customer service and east of doing business with was tremendous. It was not a typ Shelly Barr's customer service was fantastic. Her follow-up, genuine customer service and east of doing business with was tremendous. It was not a typical car buying experience, she was very professional and make the process very easy. She truly met and exceeded my expectations. On a side note, the host/receptionist at the front was very professional and extremely supportive (my apologies for not getting her name). More

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Excellent experience We have leased a ton of cars and this by far was the easiest, best experience in years. Our sales rep Shelly Barr worked really hard to find us the r We have leased a ton of cars and this by far was the easiest, best experience in years. Our sales rep Shelly Barr worked really hard to find us the right car and made the final paperwork super easy. We were on a short window and she got us in and out quickly. She also took the time to review all the features and set up my phone, on star and xm radio. We have bought from her at other places, but this by far was the best experience from start to finish. Mike O'Connell made the finance piece quick and painless. We would recommend highly to anyone. More

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Great experience Shelly barr & Bill lucey were great to work with. The car buying process was not stressful and they made it super easy for my husband and I to find ou Shelly barr & Bill lucey were great to work with. The car buying process was not stressful and they made it super easy for my husband and I to find our family car! More

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Great team Shelley Barr worked with me and the rest of her team to get me into a car that met my needs. She was kind and patient, and her manger Dan S went out Shelley Barr worked with me and the rest of her team to get me into a car that met my needs. She was kind and patient, and her manger Dan S went out of his way to get me the best price. Bill L in finance found an even lower rate than what we initially agreed to. Shelley took the time to show me how all of the features worked in the car. I would recommend contacting her directly. More

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Friendly Car Service I just leased a new Buick Lacrosse from Shelley Barr. It is my first lease and she made so easy. Thanks Shelley and Mike Baker. I just leased a new Buick Lacrosse from Shelley Barr. It is my first lease and she made so easy. Thanks Shelley and Mike Baker. More

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The Joy of a New (Used) Car Shelley went above & beyond! We drove over 1-1/2 hours to Sullivan and couldn't be happier with our 2012 Buick Enclave. We found the vehicle on-line Shelley went above & beyond! We drove over 1-1/2 hours to Sullivan and couldn't be happier with our 2012 Buick Enclave. We found the vehicle on-line and it was better in person! Shelley greeted us with an inviting smile and warm handshake. She took her time with us and explained everything very well. We will definitely recommend Shelley and Sullivan Buick GMC to friends and family. Keep up the good work! Anne W. More

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Thank you for the BEST experience! This was our first time purchasing at Sullivan. We have been long-time customers of Shelley Barr and followed her to Sullivan. We could not have bee This was our first time purchasing at Sullivan. We have been long-time customers of Shelley Barr and followed her to Sullivan. We could not have been more pleased with the experience!! We already know that Shelley is amazing and offers exceptional customer service and actually cares about her customers. She always goes above and beyond to assure that we receive the best option for our needs. This was our first time meeting and working with Bill Lucey and he too was fantastic to work with. This was the first time in all our years of automobile purchasing that we didn't spend 1/2 day to get through the process thanks to both Shelley and Bill. We appreciate everything you did for us! More

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