Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
571 Reviews
4.9

571 Reviews

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571 Reviews of Shelly Jackowski

March 08, 2026

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Employee Rating

Shelly is always helpful. I needed to get my service done this time and drive out of state for a family emergency. She went above and beyond to be sure my car would be safe fo More

by A Bryant
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 08, 2026

Norm Reeves Toyota Dallas responded

We appreciate you highlighting how Shelly went the extra mile to prepare your RAV4 for an out-of-state trip. We’re glad she arranged the new tires and ensured your vehicle’s safety for the long drive. Wishing you safe travels and looking forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 08, 2026

Dealership Rating
Employee Rating

The shuttle service is horrible. I sat in the dealership for 1 1/2 hours only to discover the driver had been sent to my home thinking he was to take me to the dealership. My servic More

by G. Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 07, 2026

Dealership Rating
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Good customer service with Shelly, will come back again, will recommend others the same thing. More

by vthomas0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Norm Reeves Toyota Dallas responded

Thank you for noting Shelly’s excellent customer service. We appreciate your recommendation and look forward to welcoming you back. Please reach out for any future Toyota service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 07, 2026

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Employee Rating

Had shuttle issues, which was Norm Reeves fault not Shelly‘s after that the work was done professionally and Shelly made sure everything was taken care of and done to hers, and mine approval. I will co More

by CALWAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2026

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Shelly here at Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 02, 2026

Dealership Rating
Employee Rating

Quick service, Shelly was excellent, she is a great example of what a service adviser is and it shows through her customer care. She is an asset to the dealer. More

by Mooreswptx
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 02, 2026

Norm Reeves Toyota Dallas responded

We’re delighted Shelly provided quick, attentive service for your Toyota Highlander. She’ll be pleased to know her dedication as a service adviser made a positive impact. Thank you for the five-star rating. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 01, 2026

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Personalized help from Shelly. Over and way above any service representative’s job, she cares for her customers and I’m sure they all give her an 10+ and we were blessed to have he More

by Sandra J Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Barker

Mar 01, 2026

Norm Reeves Toyota Dallas responded

What a pleasure to hear Shelly went above and beyond caring for you during your Toyota Prius service. Your kind words about her genuine concern mean a great deal. Thank you for sharing your experience, and we look forward to welcoming you back. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 28, 2026

Dealership Rating
Employee Rating

Great experience fast service Great experience and great customer service Will definitely come back for car service More

by m.serrata
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 28, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to hear you enjoyed fast service and a positive experience with our team. Shelly and everyone here appreciate you trusting us with your Toyota and look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 25, 2026

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Employee Rating

Efficiency, like comp cleaning car with oil changes service and inspection Need to explain why recommend next service in 5 months or 3000 miles I think with synthetic oil, it can last a lot longer More

by jeed913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We’re glad you’re pleased with the efficiency of our services! Your input about service recommendations is valuable, and we'll make sure to communicate more clearly in the future. Thank you for choosing Norm Reeves Toyota Dallas!

February 24, 2026

Dealership Rating
Employee Rating

Shelly, is always friendly easy to talk to and very helpful. I always ask for her when I call. She always calls when either something comes up or my vehicle is ready. More

by rfarley0
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 25, 2026

Norm Reeves Toyota Dallas responded

Hi Farley! Thank you for your thoughtful review! We will make sure Shelly receives your kind words. We are so pleased to hear you continue to choose Norm Reeves Toyota Dallas!

February 24, 2026

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Employee Rating

Excellent service, competent staff. I wouldn't take my car anywhere else. Shelly Jackowski goes above and beyond. More

by fcsayre
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 24, 2026

Norm Reeves Toyota Dallas responded

Hi Sayre! We're pleased to hear your feedback about Shelly and our team! We'll see you next time here at Norm Reeves Toyota Dallas!

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