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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
458 Reviews
4.9

458 Reviews

Write a Review

458 Reviews of Shelly Jackowski

August 18, 2025

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Employee Rating

Don’t return phone calls. Warranty issues not addressed or resolved. When it was cowboy Toyota it was better service. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 18, 2025

Norm Reeves Toyota Dallas responded

Vincent, Thank you so much for this feedback. We are always striving to provide an Exceptional Experience. It appears we fell short this time and we regret that. We truly value you as a customer and we are always looking for ways to improve. I would like to find out more details about what happened and address any issues. If you would like to discuss this matter further, please reach out directly. We look forward to serving you better in the future. Thank you! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

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Employee Rating

Shelly is professional and friendly. I've been going to her for years. She makes sure she takes care of your vehicle. I rally appreciate her honesty and hospitality. More

by krnleach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

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Employee Rating

Very pleased with the service. It was very fast. I was a little disappointed that I didn’t get a car wash. Seems like Cowboy always washed your car no matter what you had done. More

by cjwalker7975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 15, 2025

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Employee Rating

Shelly Jackowski is the best service manager ever. Always looking out for the customer's best interest. More

by CALVIN.HULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 14, 2025

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Employee Rating

I’ve been getting my car service at this location for many of years. Love the new service department and the large waiting area. More

by msaparker51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena, Antonio Holmes

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Aug 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 10, 2025

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Employee Rating

Shelly continues to show exceptional service, professionalism, friendliness, and integrity when providing what I need. She is knowledgeable and efficient. More

by rwanthony3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 09, 2025

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Quick friendly service, reasonably priced Easy to get an appointment. It’s the only place I’ve taken my car since I bought it More

by Susangking90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena

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Aug 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 08, 2025

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Employee Rating

Shelly is why we keep coming back. She knows us and knows why our Sienna is so important to us. She is a gem. More

by LINDA N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Aug 08, 2025

Norm Reeves Toyota Dallas responded

Linda, Thanks for sharing your experience with Norm Reeves Toyota Dallas. Shelly and our team appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 07, 2025

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Employee Rating

Great, Great, Great Shelly is always GREAT and on time oh and GREAT Customer service ???? More

by m.serrata
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Aug 07, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 05, 2025

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Employee Rating

Quick battery swap. Shelly took charge and was very attentive... thank you! Shop looked clean and service area looked well staffed More

by D_GUERRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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