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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
538 Reviews
4.9

538 Reviews

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538 Reviews of Shelly Jackowski

January 22, 2026

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She is Excellent customer service pays attention to detail and very informative. I will always use her. More

by alonzo.esparza
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Recommend Dealer
Yes
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Jan 22, 2026

Norm Reeves Toyota Dallas responded

Alonzo, thank you for the kind review! Your feedback means a lot to us and we will be sure to pass it along to Shelly. We look forward to seeing you next time at Norm Reeves Toyota Dallas!

January 22, 2026

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I drive from North Dallas for Shelly. She has my best interest for keeping my car jn great condition! More

by mpreagan
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Workmanship
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Recommend Dealer
Yes
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Jan 22, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 21, 2026

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Shelley on the front desk and the mechanics at the back of the house always do an excellent job. More

by ChalilloLXIII
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Recommend Dealer
Yes
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Jan 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for trusting Shelley & the Norm Reeves Toyota Dallas team with the care of your vehicle! We're truly grateful for your support and look forward to seeing you again next time!

January 19, 2026

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It was great. Shelley explained the service needed for my car. Service was great, and Shelley was great. More

by lathomas28
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 19, 2026

Norm Reeves Toyota Dallas responded

Hi Thomas! It's awesome to hear that Shelley took such good care of you! See you next time at Norm Reeves Toyota Dallas. Safe travels!

January 18, 2026

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Shelley is great. She is the only reason I go there. She's the best. More

by carrasco.edward
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Workmanship
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Recommend Dealer
Yes
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Jan 18, 2026

Norm Reeves Toyota Dallas responded

We appreciate your business, Edward. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 17, 2026

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Employee Rating

Shelly is the best! She takes care of all and knows what to do and it gets done right! More

by Rangers74
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 17, 2026

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 16, 2026

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Always helpful. Service agents Ive had are great, curtius , honest, friendly . Cery caring about customers More

by tommyfestus
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Recommend Dealer
Yes
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Jan 16, 2026

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 13, 2026

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Shelly is fantastic! I only allow her to service my car because her service can't be beat More

by Candice B.
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 14, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 08, 2026

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We are always taken care of by Shelly and the dealership Thanks again Richard Mason More

by BURICHARDM
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 07, 2026

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Employee Rating

My vehicle had a recall and routine maintenance. I was able to have both done during the same visit. It was great! More

by brgage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 07, 2026

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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