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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski | Page 2

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
614 Reviews
4.9

614 Reviews

Write a Review

614 Reviews of Shelly Jackowski

July 26, 2026

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Employee Rating

Great place! I bring my Toyota cars there every time they need fixing. Greatly recommended! More

by Juan
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Jul 26, 2026

Norm Reeves Toyota Dallas responded

Shelly and our team appreciate you bringing your Toyota FJ Cruiser and your other Toyotas to us for repairs. Your recommendation means a lot. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

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Employee Rating

Shelly Jackowski is the best service advisor. Great customer service. Quality service technicians. Every employee was friendly and caring. More

by BA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear that Shelly provided top-notch guidance and our technicians delivered quality work on your Toyota Corolla Hybrid. We’re pleased every team member made you feel welcome and well cared for. Thank you for the five-star review! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 17, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your positive experience with Shelly and our team! We're grateful for your business and look forward to serving you again at Norm Reeves Toyota Dallas.

July 16, 2026

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Employee Rating

They do a good job, but it took 2 hours for 10000 mile maintenance. I even got there 20 minutes early. More

by MARCEEMCFARLAND
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

Norm Reeves Toyota Dallas responded

Thank you for your feedback. We're glad our team did a good job, but we apologize for the wait. We'll work on improving efficiency in the future. Thank you for choosing us and we hope to see you again! - Norm Reeves Toyota Dallas

July 11, 2026

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Employee Rating

I bought my truck here in 2017 used . Shelly has help me keep it in excellent condition since. . I trust my advisor here ,great people. More

by SANTOS7GOMEZ
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Recommend Dealer
Yes
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Jul 12, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to know you’ve trusted us since 2017 to maintain your Toyota Tundra. Shelly and our team appreciate your confidence in us. It’s a pleasure serving you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 02, 2026

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Employee Rating

Once again Shelly represented NR Toyota very well! She is the reason I use NR service dept More

by scurtis11312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2026

Norm Reeves Toyota Dallas responded

Thank you for recognizing Shelly’s outstanding work in our service department. We appreciate your loyalty to Toyota service and look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 01, 2026

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Service was quick. I was kept informed as to the progress of my car service Price was fair! More

by EVANSRADIO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2026

Norm Reeves Toyota Dallas responded

It’s great to know our team kept you informed throughout your Toyota Camry’s service and that the process was efficient. Shelly and our service crew appreciate your kind words about our fair pricing. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 19, 2026

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Employee Rating

Good get an oil change and don’t have to set all day only about a hour and that good for a walk in. Thank Norm Reeves Toyota. More

by beverly087594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 19, 2026

Norm Reeves Toyota Dallas responded

We’re happy your Lexus RX 350 oil change only took about an hour as a walk in. Shelly and the team appreciate the five stars and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 18, 2026

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Employee Rating

Great service advisor. Shelly takes good care of her customers. Really good service from service advisor, Shelly. More

by RONALDJOHNSON2006
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jun 18, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear Shelly provided attentive care during your Toyota Avalon service. Thank you for sharing your experience with us. We look forward to supporting your future maintenance needs. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 08, 2026

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Employee Rating

Shelly was great as always - personable, reliable, and honest. She’s the main reason I keep coming back. Glad she’s getting some help as well. Work was done in a timely manner and didn’t break the bank. More

by kevinerice89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 08, 2026

Norm Reeves Toyota Dallas responded

Hi Kevin! We love hearing that Shelly is the reason you keep coming back! Thank you for choosing Norm Reeves Toyota Dallas and for sharing your support. See you next time!

June 07, 2026

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Employee Rating

I really like the idea of using this dealership cause of its proximity to my home. But it's becoming abundantly clear that clients aren't receiving all the proper communication when it comes to issues with More

by Nickolaustesch
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski

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Jun 09, 2026

Norm Reeves Toyota Dallas responded

Nick, We appreciate you taking the time to share your feedback and are sorry to hear that your visit did not meet our usual standards. Please feel free to reach out if you’d like to discuss your experience further so we can work toward a resolution. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

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