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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski | Page 2

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
601 Reviews
4.9

601 Reviews

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601 Reviews of Shelly Jackowski

May 31, 2026

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Shelly is wonderful! Don’t ever get rid of her! She is the only person I trust with my vehicle! More

by casey1960
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Recommend Dealer
Yes
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Jun 01, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear that Shelly has become your go-to for your Toyota 4Runner. She’ll be delighted by your feedback. We look forward to helping you again soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 31, 2026

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Excellent service since Justin was there. I hope the excellent service continues even when he’s no longer there. More

by LIZCATUNCAN
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Yes
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May 31, 2026

Norm Reeves Toyota Dallas responded

Thank you for the 5-star review and for trusting us with your Toyota RAV4 service. We’ll be sure to pass your compliments along to Shelly. We hope to deliver the same great care on your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 31, 2026

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Shelley received an extremely high endorsement from a local reputable mechanic. I was searching for a new dealership after another dealership was sold. A service advisor at the other dealership tried to More

by BenThereDoneThat
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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May 31, 2026

Norm Reeves Toyota Dallas responded

We’re glad to learn that Shelly’s direct service advice came highly recommended. We’re happy she could provide honest assistance during your Toyota RAV4 maintenance. Thank you for trusting Shelly’s guidance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 29, 2026

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Always efficient and Shelly is great she cares about her customers all the time thank you More

by OCTAVIOJAQ
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Yes
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May 29, 2026

Norm Reeves Toyota Dallas responded

We’re glad to hear our service was efficient and that Shelly’s attentive support made all the difference. Thank you for your kind words and for trusting us with your Toyota. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 22, 2026

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Shelly is the best! She was so helpful and friendly. I always look forward to working with her. More

by john.sturdivant
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Yes
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May 22, 2026

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Shelly provided such helpful and friendly support during your Toyota Highlander service. We appreciate your loyalty and look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 19, 2026

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I waited 2 hours for an oil change although not the service advisors fault. The technicians never informed the service advisor of what was going on. Apparently I had some transmission fluid that leaked More

by rob55
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Recommend Dealer
Yes
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May 19, 2026

Norm Reeves Toyota Dallas responded

Rob, we appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. Please contact us directly. LaTris Price, Customer Relations Manager-latris.price@normreeves.com

May 17, 2026

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Shelly is amazing and so is the tr she works with. Very professional and personable. Honest and a straight shooter. More

by ashleykmarshall
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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May 17, 2026

Norm Reeves Toyota Dallas responded

Thank you for highlighting Shelly’s professional and honest approach. We’re delighted our team made your Toyota Camry service both personable and straightforward. We look forward to assisting you again in the future. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 14, 2026

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Very professional and up front regarding service needs. Great customer service dealing with Shellie. Transport to home and back to the dealership was excellent More

by Benjo73
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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May 14, 2026

Norm Reeves Toyota Dallas responded

We’re glad to hear that our team provided clear communication about your Avalon’s service needs. Shelly is happy to know you felt well cared for, and we’re delighted the shuttle service worked smoothly for your trip home and back. We appreciate your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 11, 2026

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I love working with Shelley. She is so helpful and trustworthy she is the reason that I keep coming back. More

by Adela Cortez
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Workmanship
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Recommend Dealer
Yes
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May 12, 2026

Norm Reeves Toyota Dallas responded

It’s great to know that Shelly’s helpful and trustworthy approach encourages you to return. Thank you for trusting us with your Toyota Sienna service. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 09, 2026

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Great, as usual ! Shelley was very attentive, keeping me up to date on the progress of what was being done for my Venza. More

by Bhop852
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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May 09, 2026

Norm Reeves Toyota Dallas responded

Thank you for choosing us again. We’re glad Shelly kept you informed on your Toyota Venza service. We’re here whenever you need assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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