Shelly Jackowski | Page 3

Very good and most reliable dealership I saw in Dallas. Thank you for your hard work. Thank you for your hard work. More

by Olena Erhardt Verified Customer Verified Customer

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Multiple delays in receiving an exterior mirror cover, but Shelly stayed on top of it. but Shelly stayed on top of it. More

by vdasch Verified Customer Verified Customer

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It took a month for my issue to be resolved and that's after I waited 4 hours for my service. Part of that was my fault because I did not make an appt the first time. I just wanted to order a key I lost a after I waited 4 hours for my service. Part of that was my fault because I did not make an appt the first time. I just wanted to order a key I lost and ended up getting a service. The second time, now late May, I just came to pick up the key I ordered in April. I had paid for it and was told it had been given to someone else which turned out to not be true. The entire key experience was a total disaster. Given that. Enrique stepped in and sent someone to get a key, stat, it got cut and programmed in a reasonable timeframe thanks to Shelley and Joshua's service was excellent. So rating 1 for Enrique Joshua, and I've worked with Shelley for nearly 20 years and wouldn't want to work with anyone else. I don't understand what happened about the key...it didn't get ordered correctly, I got told a story about it which is totally unacceptable. I don't know what is happening is the backend of the dealership, but the front end saved the day. More

by Lenore.caudle Verified Customer Verified Customer

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Shelly is wonderful! Don’t ever get rid of her! She is the only person I trust with my vehicle! Don’t ever get rid of her! She is the only person I trust with my vehicle! More

by casey1960 Verified Customer Verified Customer

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Excellent service since Justin was there. I hope the excellent service continues even when he’s no longer there. I hope the excellent service continues even when he’s no longer there. More

by LIZCATUNCAN Verified Customer Verified Customer

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Shelley received an extremely high endorsement from a local reputable mechanic. I was searching for a new dealership after another dealership was sold. A service advisor at the other dealership tried to local reputable mechanic. I was searching for a new dealership after another dealership was sold. A service advisor at the other dealership tried to upsell me on parts that should last many years. The local reputable mechanic advised me to work with Shelley. Shelley is a straight shooting person. More

by BenThereDoneThat Verified Customer Verified Customer

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Always efficient and Shelly is great she cares about her customers all the time thank you customers all the time thank you More

by OCTAVIOJAQ Verified Customer Verified Customer

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Shelly is the best! She was so helpful and friendly. I always look forward to working with her. She was so helpful and friendly. I always look forward to working with her. More

by john.sturdivant Verified Customer Verified Customer

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I waited 2 hours for an oil change although not the service advisors fault. The technicians never informed the service advisor of what was going on. Apparently I had some transmission fluid that leaked service advisors fault. The technicians never informed the service advisor of what was going on. Apparently I had some transmission fluid that leaked all over they were cleaning up but regardless it doesn't take 2 hours. More

by rob55 Verified Customer Verified Customer

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Shelly is amazing and so is the tr she works with. Very professional and personable. Honest and a straight shooter. Very professional and personable. Honest and a straight shooter. More

by ashleykmarshall Verified Customer Verified Customer

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