Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
554 Reviews
4.9

554 Reviews

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554 Reviews of Shelly Jackowski

February 13, 2026

Dealership Rating
Employee Rating

Mimi and Ben did a great job! They helped us all the way through and anything we needed to address a concern they are going to take care of on next visit. More

by KITJENKINS2
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes, Mimi Garcia , Ben was a great manger to assist with our transaction.

February 09, 2026

Dealership Rating
Employee Rating

Shelly always provides professional and exceptional experience! Thanks! Shelly always provides professional and exceptional experience! Thanks! More

by BARKINGHALL
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 09, 2026

Norm Reeves Toyota Dallas responded

What a pleasure to hear that Shelly provided professional and exceptional service. We’re delighted your Toyota Prius received the consistent care you expected. We look forward to assisting you again.

February 08, 2026

Dealership Rating
Employee Rating

Hi I've always had a good experience with Norm Reeves. Shelly is informative about what needs to be done and also let me know what's coming up next time we visit. More

by alberts22.ga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua 5 Stars

Feb 08, 2026

Norm Reeves Toyota Dallas responded

Thank you for your continued trust in our Toyota service department. We’re glad Shelly kept you informed about your Camry Hybrid’s maintenance and upcoming needs. We look forward to assisting you on your next visit.

February 07, 2026

Dealership Rating
Employee Rating

Available service times with short notice, clear communication from Shelly regarding suggestions and options, nicely washed car at the end More

by Kw.hill2
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 08, 2026

Norm Reeves Toyota Dallas responded

Hi Hill! We are glad you could stop by on such short notice! Our team at Norm Reeves Toyota Dallas is always here to help, and we will be sure to pass your thanks along to Shelly. See you next time!

February 07, 2026

Dealership Rating
Employee Rating

Available service times with short notice, clear communication from Shelly regarding suggestions and options, nicely washed car at the end More

by Kw.hill2
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 08, 2026

Norm Reeves Toyota Dallas responded

Hi Hill! Thank you for your kind words! We’re glad that Shelly and our team could assist you efficiently. See you next time at Norm Reeves Toyota Dallas! Safe travels!

February 04, 2026

Dealership Rating
Employee Rating

Shelly always takes care of me. Top notch all the way. Give her a raise. More

by complexcity
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 04, 2026

Norm Reeves Toyota Dallas responded

We’re delighted Shelly provided top-notch care during your Toyota Camry service. We’ll be sure to share your praise with her. Thank you for the 5-star review and for letting us serve you.

February 01, 2026

Dealership Rating
Employee Rating

Amazing customer service! From start to finish, I felt valued and respected. Shelly went above and beyond to help me, and I will definitely be returning to toyota Cowboy 🤠 More

by Khadija
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 31, 2026

Dealership Rating
Employee Rating

Shelly doesn’t amazing job keep keeping us in the loop as far as how the work is going and this dealership is always easy to get in and out for vehicle service needs. More

by Eric Hamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 30, 2026

Dealership Rating
Employee Rating

Shelly is attentive, professional and always does an excellent job! I will continue to get service at the dealership as long as she is working there. More

by cnrolfe
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jan 30, 2026

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 28, 2026

Dealership Rating
Employee Rating

I came in for a routine oil change and tire rotation. They found an oil leak, repaired it and I was on my way. I would suggest putting coffee back in the waiting area. There wasn't any. More

by cmarkham36
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jan 28, 2026

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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