Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski | Page 7

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.9
580 Reviews
4.9

580 Reviews

Write a Review

580 Reviews of Shelly Jackowski

December 21, 2025

Dealership Rating
Employee Rating

I did not buy any car at your dealership, but I always. Use your service department because of Shelly, she gave me a good advice for what my car needs. I trust Shelly in other words. Happy holidays. More

by dubaymike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 22, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 19, 2025

Dealership Rating
Employee Rating

Shelly always takes care of us and this time was no different! I always used to avoid going to the dealership for maintenance, but Shelly has totally changed things for me. More

by STERLINGSMITH
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Dec 19, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 19, 2025

Dealership Rating
Employee Rating

I feel like Shelly genuinely cares about us and will go above to see that we're taken care of! More

by STERLINGSMITH
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Dec 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 13, 2025

Dealership Rating
Employee Rating

Friendly and easy to work with. Could be a little faster and they need a larger waiting room. More

by maddeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 13, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 08, 2025

Dealership Rating
Employee Rating

Shirley always does an EXCELLENT JOB, she is friendly and makes sure my needs are taken care of in a timely manner. Best Sales rep you have. More

by 2knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 08, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 04, 2025

Dealership Rating
Employee Rating

Have provided very good service for past fifteen years, including sales and service, which is appreciated. More

by Wandawindham48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for your continued trust and loyalty over the past fifteen years, Wandawindham48! We truly appreciate your support and look forward to serving you in the future. - Norm Reeves Toyota Dallas

December 03, 2025

Dealership Rating
Employee Rating

Shelly is the best, a credit to your organization. Give her a raise! She always treats us fairly, and well. More

by complexcity
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Dec 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 30, 2025

Dealership Rating
Employee Rating

Shelley is always amazing. The pick up and delivery was great as usual. The only issue I had was that there was fuel or something left all over the side of my car when I got it More

by CASSELLMINDY
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Dec 01, 2025

Norm Reeves Toyota Dallas responded

Thank you for your review. Please don't hesitate to reach out to us directly if you need any further assistance. We sincerely appreciate your business and hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 26, 2025

Dealership Rating
Employee Rating

Shelly is an exceptional customer service technician. She offers customer-friendly assistance, and I totally trust her with the maintenance of my car. More

by happybuyer
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Nov 26, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 24, 2025

Dealership Rating
Employee Rating

Shelly did an Awesome/Outstanding job as always, but I'm terribly disappointed that she had to send my truck back to service to have the battery terminals cleaned after they installed a new battery. SADLY � More

by Sauce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 24, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback and are glad to hear that Shelly provided outstanding service. However, we're sorry for the inconvenience caused by needing additional work on the battery terminals. We'll use this as a learning opportunity to improve our processes in the future. If you have any further concerns or questions, please don't hesitate to reach out. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

Nov 24, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback and are glad to hear that Shelly provided outstanding service. However, we're sorry for the inconvenience caused by needing additional work on the battery terminals. We'll use this as a learning opportunity to improve our processes in the future. If you have any further concerns or questions, please don't hesitate to reach out. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

1
...
6
7
8
...
58

Dealership Inventory (206 Vehicles)

used 2024 Toyota Tundra car, priced at $50,991
2024 Toyota Tundra
used
Ice Cap exterior
Automatic
Four-wheel Drive
$50,991
View Details
used 2024 Toyota RAV4 car, priced at $27,511
2024 Toyota RAV4
used
Silver Sky Metallic exterior
Automatic
All-wheel Drive
$27,511
View Details
used 2021 Toyota RAV4 Hybrid car, priced at $24,691
2021 Toyota RAV4 Hybrid
used
Magnetic Gray Metallic exterior
CVT
All-wheel Drive
$24,691
View Details
used 2025 Toyota RAV4 car, priced at $34,591
2025 Toyota RAV4
used
Silver Sky Metallic exterior
Automatic
Front-wheel Drive
$34,591
View Details
used 2020 Chevrolet Traverse car, priced at $24,523
2020 Chevrolet Traverse
used
Iridescent Pearl Tricoat exterior
Automatic
Front-wheel Drive
$24,523
View Details
new 2026 Toyota Camry car, priced at $34,404
2026 Toyota Camry
new
Underground exterior
CVT
Front-wheel Drive
$34,404
View Details
View All Inventory