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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski | Page 8

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
605 Reviews
4.9

605 Reviews

Write a Review

605 Reviews of Shelly Jackowski

January 19, 2026

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Employee Rating

It was great. Shelley explained the service needed for my car. Service was great, and Shelley was great. More

by lathomas28
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 19, 2026

Norm Reeves Toyota Dallas responded

Hi Thomas! It's awesome to hear that Shelley took such good care of you! See you next time at Norm Reeves Toyota Dallas. Safe travels!

January 18, 2026

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Employee Rating

Shelley is great. She is the only reason I go there. She's the best. More

by carrasco.edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2026

Norm Reeves Toyota Dallas responded

We appreciate your business, Edward. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 17, 2026

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Shelly is the best! She takes care of all and knows what to do and it gets done right! More

by Rangers74
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 17, 2026

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 16, 2026

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Always helpful. Service agents Ive had are great, curtius , honest, friendly . Cery caring about customers More

by tommyfestus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 13, 2026

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Employee Rating

Shelly is fantastic! I only allow her to service my car because her service can't be beat More

by Candice B.
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 14, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 08, 2026

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Employee Rating

We are always taken care of by Shelly and the dealership Thanks again Richard Mason More

by BURICHARDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 07, 2026

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Employee Rating

Because of Shelly, doing a great customer service job. I'll always bring my vehicle to Norm Reeves Toyota. She always have the mechanics to work on only what needs to be worked on , on my vehicle. And she More

by LYNN
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 08, 2026

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 07, 2026

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Employee Rating

My vehicle had a recall and routine maintenance. I was able to have both done during the same visit. It was great! More

by brgage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 07, 2026

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 06, 2026

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Employee Rating

So far, I have always received excellent service from Shelly, and the employees in general. As well as good advices. More

by sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2026

Norm Reeves Toyota Dallas responded

Hi Sandra! We're glad you've consistently received excellent service from Shelly and our team at Norm Reeves Toyota Dallas. We truly value your feedback!

January 05, 2026

Dealership Rating
Employee Rating

Shelly is the best! Hands down. Shelly is super attentive and listens and resolves issues quickly! Super friendly! I'll only use her when I need service! More

by MRSTRACYTOBIN
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 05, 2026

Norm Reeves Toyota Dallas responded

Thank you for the glowing review! We're pleased to hear that Shelly provided such attentive and efficient service. We'll make sure to share your feedback with her. We look forward to seeing you back at Norm Reeves Toyota Dallas!

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