Sheri Baird | Page 11

fast and easy Nic was very responsive and quick. Found a truck and got it in less then 24 hours even though I live 200 miles away. Great experience. Nic was very responsive and quick. Found a truck and got it in less then 24 hours even though I live 200 miles away. Great experience. More

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Picky Buyer After some bad experiences at this dealership under previous ownership, I decided to try again. I knew what I was looking for and relayed this to Ro After some bad experiences at this dealership under previous ownership, I decided to try again. I knew what I was looking for and relayed this to Robert Hammonds and he contacted me when a possible fit came in. They did not try to steal my trade in and it did not take long to come to terms. More

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Purchased used vehicle. I went in to purchase a used vehicle. Everyone was so nice. They made me feel very comfortable. That is very important to me. Thanks to all! I went in to purchase a used vehicle. Everyone was so nice. They made me feel very comfortable. That is very important to me. Thanks to all! More

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Great No pressure. All questions answered. I live (very) far away and staff went out of their way to make sure everything would be ready when I walked thru No pressure. All questions answered. I live (very) far away and staff went out of their way to make sure everything would be ready when I walked thru the door. I'm a young car buyer and felt very confident walking in here feeling like I was in control, all because the staff I worked with catered to me. Drove around the lot, nice big selection that looks well taken care of. More

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Great customer service Robert was our salesman and he did a great job at making our trade an easy process! Will definitely be a returning customer! Five stars Robert was our salesman and he did a great job at making our trade an easy process! Will definitely be a returning customer! Five stars More

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Helpful, friendly, a bit slow I was stranded, trying to get home to South Carolina, with three daughters and a shot transmission. Vernon Auto Group took care of us and got us back I was stranded, trying to get home to South Carolina, with three daughters and a shot transmission. Vernon Auto Group took care of us and got us back on the road. Everyone there seemed very friendly and I'm pleased they were there to help us. I had heard from multiple different local sources that they not only offer an excellent selection of inventory, but that they are one of the best dealerships nationwide and are honest and fair, which is far more important to me. They were very nice and friendly, so much so that I hate to mention my disappointments, but since this is a review, it's only fair that I do. Although they seemed to want to do their best to help us quickly since they knew we were in a rush to get back on the road, it didn't translate, and we were there for 10 hours total. So, while you should expect great service, it may not be fast service. For example, we got there at 8:30am and in 1/2 hour had chosen a vehicle we wanted at a dealership in Bowie, yet the driver wasn't on the road from Vernon to go pick it up until nearly 1pm. I was also disappointed when they were unwilling to do the deal if the wire transfer wouldn't arrive until the following day, which meant I had to finance (thus losing some money). I understand why they want that capital immediately, of course, but it seems to me there should be mutual trust, not just one way trust. Lastly, I was left unsure whether I got a decent deal on the trade in of my vehicle given the transmission damages. I could have repaired it locally there for $1500 less, but didn't have the time to wait. Then again, thanks for taking a broken vehicle in the first place! After leaving, they made sure to continue to take care of my needs, including paying for a small defect to be replaced at my local home dealership. A huge "Thank You!" to Vernon Auto Group for helping us get back home! More

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Great dealership This is best dealership I've ever been to. They had awesome, friendly, professional staff. They got me into the car I wanted without any hassle. I wo This is best dealership I've ever been to. They had awesome, friendly, professional staff. They got me into the car I wanted without any hassle. I would definitely return to this dealership the next I buy a car. I highly recommend this place to anyone looking for a car. More

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Best Ever!! After much searching on the internet, I settled on Vernon Auto Group. What a pleasant surprise! Kyle Echols met me at the door, and went out of his wa After much searching on the internet, I settled on Vernon Auto Group. What a pleasant surprise! Kyle Echols met me at the door, and went out of his way to get me the best possible deal on the vehicle I had selected. Everything was open and above board and the folks were all really good to work with. This was by far the best (and easiest) vehicle purchase I've made. Kudos to the entire staff and especially Kyle. I have already (and will continue) recommended VAG to some of my friends. I'm certain I'll be back for my next vehicle. More

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This is the 5th vehicle I've bought in 6 years. No hassle pricing. JR is always ready to help. Never had a regret after purchasing a new or used vehicle from this dealership. Honesty and integrity a No hassle pricing. JR is always ready to help. Never had a regret after purchasing a new or used vehicle from this dealership. Honesty and integrity are how they deal with their customer. More

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Painless and quick. Very good purchase was able to do 95% over internet or by phone and txt msg. With Deiter. I will 110% recommend this dealer to anyone. It was more th Very good purchase was able to do 95% over internet or by phone and txt msg. With Deiter. I will 110% recommend this dealer to anyone. It was more than worth the drive. Local dealers here cannot compete with price or customer experience. More

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