Sheritta Smith | Page 12

Nice way to do business! Ignore customers complaints. I recently traded in a real nice 03 Corvette for what I thought was a beautiful used 2014 Corvette. I paid top dollar and even was suckered in for th I recently traded in a real nice 03 Corvette for what I thought was a beautiful used 2014 Corvette. I paid top dollar and even was suckered in for the additional coverage/protection packages - snake oil! The day I first saw the vehicle and loved it and made a deal, the car looked great. Granted it needed some detailing and cleaning but nothing major. The next day I returned with my trade in and they swapped out my premium wheels on the 03 vette for the original stock wheels (that I supplied) so I could take my special wheels home. The stock originals had the tire pressure sensors and valve stems attached. When they changed out the wheels they removed the sensors and valve stems from my special wheels and must have put them on the stock wheels. Where the others went nobody knows. So now I am out tire pressure sensors and valve stems for my 4 wheels meaning I must go purchase them for $300+!!! That is where things went down hill rapidly. The 2014 vette was being cleaned up and "prepped" for me. After waiting a few hours I returned from lunch to find my new car ready to go but as I looked it over there were scratches in the paint on the upper front bumper and upper front fenders (extending down to the headlight lens). These flaws jumped out at me and I could swear they were not there the day before when I signed off on the deal. I mentioned this to my sales lady and she mumbled something and said little else. When discussing this with the business manager, who was trying to sell me those extra coverage warranties and nonsense, I declined them due to the high expense and we completed the paperwork. I found it very odd that nobody wanted to discuss my concerns and all seemed to turn their backs as if they were guilty of something. Funny that they all played dumb about this dilemma. I hate to accuse anyone or point the finger at anyone in particular but there was something very fishy going on. After taking the car home, the flaws and paint damage really bothered me. I called the dealer back the next day and returned the car for that "protective treatment" on the body and interior which I was assured would clean up the defects and look good. When I discussed this with the business manager, he did mention that he had a few good guys to handle this task except for one that he seemed very negative about. The end result was not much improvement but I wanted to get out of there and took the car home again. After a few more days I noticed the dash material starting to separate and pull away from it's tucked in areas around the HUD well and the upper vent grill. The dash material was coming apart for some unknown reason. This really upset me and I called the dealer back only to be put off and promised a call back - which never happened (twice). The sales gal was of no help and acted dumb, the sales manager was too much of a xxxxx to call me back so that left me with no help and I was on my own! I should have returned the vehicle and demand a refund - maybe even get my 03 back but I feared that I was just too upset and would have created a scene and probably thrown in jail. A local GM dealership assessed the damage to the dash and quoted me $3,649.74 to repair the damaged dash areas. So that's what you get when you foolishly buy a lemon from a shady dealer that possibly purposely vandalized my car prior to me taking home. Never again! I have filed formal complaints with the FTC and Lincoln and will share this horror story with anyone who listens. This dealership is the most disappointing and disgraceful when it comes to car dealers, not to mention thieves! Thanks Plaza for the lousy experience! The only positive note here is my special thanks to the wonderful lady in the title dept. (Kim Hunter). She was most helpful and a pleasure to deal with! More

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Great experience Pick up of our vehicle and leaving a vehicle is a great part of the service. Our vehicle was due for an oil change and the drivers door was sticking a Pick up of our vehicle and leaving a vehicle is a great part of the service. Our vehicle was due for an oil change and the drivers door was sticking and the USB port was not working properly. All taking care of. Great service department. All are very courteous from Rob making the appointment to Beth picking up and delivering the vehicles. More

by DRICH56570 Verified Customer Verified Customer

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They are always friendly 😊 I enjoyed visiting with everyone and joking around..Jay handled everything very well things we had not thought of he explained the cars dashboard that I enjoyed visiting with everyone and joking around..Jay handled everything very well things we had not thought of he explained the cars dashboard that was different from our other Lincoln. More

by W Verified Customer Verified Customer

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Very informative Spoke first with Andy and then Sheritta Both were very helpful in terms of understanding my lease. Sheritta took down my info and returned my call w Spoke first with Andy and then Sheritta Both were very helpful in terms of understanding my lease. Sheritta took down my info and returned my call with the figures I needed for leasing 2019 MKC. More

by AIDAMCLELLAN Verified Customer Verified Customer

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Great ! Our visit to the dealership was wonderful. Spent around three hours or so looking at different models and colors. All the sales people were very nic Our visit to the dealership was wonderful. Spent around three hours or so looking at different models and colors. All the sales people were very nice and made sure we were being helped. Scottie was immensely informative and would go back to him for another car when the time comes. More

by SHOPLADY Verified Customer Verified Customer

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Ms. Cook Ms.Cook has been exceptional in your service.department. She tells you exactly what to expect, no surprises. She is a great employee for Plaza Lincoln Ms.Cook has been exceptional in your service.department. She tells you exactly what to expect, no surprises. She is a great employee for Plaza Lincoln. More

by MEDWID Verified Customer Verified Customer

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felt right at home no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't More

by VICTHEFONZ Verified Customer Verified Customer

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Distant I found the Sherri friendly and co-operative. I found the Troy friendly and co-operative. But I also found that seeing I was purchasing my leased ve I found the Sherri friendly and co-operative. I found the Troy friendly and co-operative. But I also found that seeing I was purchasing my leased vehicle no one was particularly interested in my business. I wasn't even asked if I might consider a trade. I wasn't offered any services. In fact I was appalled to find out after I got home I had been charged some 699.99 for "vehicle preparation" and nothing had been done to my vehicle to warrant the charge. Not an inspection. Not an oil change. Not even an offer for a car wash. When I questioned this I was told the charge was "required by law". Now I found that preposterous but I won't waste my time challenging it. In addition I just received the registration for the vehicle and the address is wrong. The difference between when I first leased my Lincoln on a scale of 1-10. When I leased my treatment was a ten. When I buy it it's a 3 and only because the folks involved were pleasant, efficient and except for the registration issue and vehicle prep quite professional. The whole thing felt like the dealership was saying "we aren't making a killing on this so let's get this guy out of here." The business end highly disappointing. More

by attaturk30 Verified Customer Verified Customer

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Very pleasant experience Our recent purchase of a 2019 MKC was very pleasant. We were greeted as we walked in the door and introduced to Sheritta Smith our sales agent. Sherit Our recent purchase of a 2019 MKC was very pleasant. We were greeted as we walked in the door and introduced to Sheritta Smith our sales agent. Sheritta was very friendly, knowledgeable and easy to work with. This was a very smooth experience. We told Sheritta what we were looking for and she was very accommodating without giving us a sales pitch or try to sell us something we didn't want. Troy D'Allaird, the finance director was very efficient and informative. We would highly recommend Plaza Lincoln. More

by MGZINNEL Verified Customer Verified Customer

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