Shianne Gardner | Page 3

Walt Massey Chevrolet Hattiesburg responded

Thank you for your kind feedback! We’re thrilled to hear your truck was taken back right at your appointment time and that your oil change, tire rotation, and cabin air filter replacement were completed in a timely manner. Providing efficient service while respecting our customers’ time is something we take great pride in, and we’re glad our team delivered a positive experience. We’re also happy to hear our staff was friendly and welcoming throughout your visit. Thank you for your support and for trusting us with your vehicle. We truly appreciate your business!

Walt Massey Chevrolet Hattiesburg responded

Thank you for taking the time to share your feedback. We understand how frustrating it can be to experience multiple issues with your Chevrolet Traverse, and we appreciate your patience throughout the process. While we’re sorry for the challenges you’ve faced with your vehicle, we’re grateful for the opportunity to assist you during each visit. Our team is committed to providing the best possible service and support, especially when unexpected issues arise. We appreciate the trust you’ve placed in us and the opportunity to help address your concerns. Thank you for your continued support and for allowing us to serve you. We truly value your business and look forward to continuing to assist you whenever needed.

Walt Massey Chevrolet Hattiesburg responded

Thank you for taking the time to share your feedback. We appreciate your suggestion and are glad to hear you otherwise had a positive experience with our team. Your recommendation about returning vehicles to customers in the covered check-in area during rainy weather is excellent feedback. Small touches like that can make a big difference in the customer experience, and we appreciate you bringing it to our attention. Thank you again for your support and constructive feedback. We’re always looking for ways to improve, and we appreciate the opportunity to serve you!

Walt Massey Chevrolet Hattiesburg responded

Thank you for taking the time to share your feedback. We appreciate your honesty regarding your experience with Shianne and understand the importance of clear communication and confidence when assisting customers. We’re glad to hear that overall your experience with the dealership has been positive and that you’ve been satisfied with the work performed on your vehicle so far. It means a lot to know you plan to continue trusting us with your service needs because of the convenience and the results you’ve received. Your feedback is valuable and helps us continue improving the experience we provide. We appreciate your support and look forward to serving you again in the future.

Walt Massey Chevrolet Hattiesburg responded

Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience and that Austin and David were genuine, helpful, and made the entire process better than you expected. That’s exactly the kind of experience we strive to provide for every customer. We’re so glad you’re satisfied with your purchase and with our staff. Thank you for your support, and we truly appreciate the opportunity to earn your business!

Walt Massey Chevrolet Hattiesburg responded

Thank you for your kind feedback! We’re thrilled to hear your experience was fast, easy, and stress-free. It’s great to know Shianne kept you informed throughout the entire process and made everything easy to navigate. We truly appreciate your support and are grateful for the opportunity to serve you. Thank you for choosing us!

Walt Massey Chevrolet Hattiesburg responded

Thank you for your feedback. We’re glad to hear you’ve had a good experience with our dealership. We’re sorry to hear you’ve had difficulties with your emails and account information, and we understand how frustrating that can be. We appreciate you bringing this to our attention, and we’ll continue working to make every part of the customer experience as smooth and convenient as possible. Thank you for your support, and we look forward to serving you again in the future.

Walt Massey Chevrolet Hattiesburg responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chevrolet Hattiesburg responded

We’re glad your oil change went smoothly and as expected. We truly appreciate your feedback and your business!

Walt Massey Chevrolet Hattiesburg responded

Thank you for your kind words! We’re thrilled to hear you consider us a great place for both vehicle service and purchasing a new vehicle. Our team works hard to provide an outstanding experience in every department, and we truly appreciate your support. Thank you for choosing Walt Massey Chevrolet, and we look forward to serving you again in the future!