Shirley Reed | Page 13

I informed Jenny Fudge that my new Traverse displayed the message to; "service tire monitoring system." Ms. Fudge's response was that the service TMS light may have come on due to a change in air pressure in message to; "service tire monitoring system." Ms. Fudge's response was that the service TMS light may have come on due to a change in air pressure in the tires caused by the tires heating up and cooling down. I do not trust an employee who offers an intelligence insulting response in place of an answer or a referral to someone who has an answer when she does not know the answer. My satisfaction rating on my new vehicle dropped for two reasons. 1. Several trouble codes in the 1st 90 days with no remedy communicated to me. 2. Employees like Jenny Fudge who’ll tell me anything just to move me along without solving the problem(s) with my new vehicle. Shirley Reed did not give the information that she promised and to date has not responded to my emails, which she told me that she would immediately respond to. More

by mrldwell Verified Customer Verified Customer

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Everyone was very polite and professional, explained what was being done and was needed during updates. was being done and was needed during updates. More

by meredithaw24 Verified Customer Verified Customer

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Great service with a sense of humor! Very personable to talk to and honest. Great job Very personable to talk to and honest. Great job More

by pam1057 Verified Customer Verified Customer

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great selection of vehicles, quality people to work with and outstanding customer service. I have always been treated fair. would tell anyone looking for a new or used vehicle to go to Dehaven. and outstanding customer service. I have always been treated fair. would tell anyone looking for a new or used vehicle to go to Dehaven. More

by msimmons5 Verified Customer Verified Customer

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Shirley in the service department is very courteous and very professional and keeps you informed when your vehicle is ready and this is my 2nd car I've purchased here and will continue to come there. Also very professional and keeps you informed when your vehicle is ready and this is my 2nd car I've purchased here and will continue to come there. Also, Curt is an amazing mechanic and he is the only one I will have work on my vehicle. :) More

by tammy.york Verified Customer Verified Customer

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So so helpful, friendly & knowledgeable! ! I really appreciate the great service at DeHaven Chevrolet, I’ll be back !! ! I really appreciate the great service at DeHaven Chevrolet, I’ll be back !! More

by dahm.meadows Verified Customer Verified Customer

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I had my car towed for a diagnostic. They did it and responded very quickly. Unfortunately the repair was not worth the cost of the car. I will do business again with DeHaven. They did it and responded very quickly. Unfortunately the repair was not worth the cost of the car. I will do business again with DeHaven. More

by ROBRATHGE Verified Customer Verified Customer

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DeHaven was awesome. I thoroughly enjoyed working with Jenny Fudge, Jason Hulwick and Shirley Reed. They were professional and transparent. I love my new car, and would r I thoroughly enjoyed working with Jenny Fudge, Jason Hulwick and Shirley Reed. They were professional and transparent. I love my new car, and would recommend them to anyone in the market for a new car. More

by jjvanbuskirk Verified Customer Verified Customer

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Friendly service, good service managers, took longer then I thought, but things are right, so all is good 👍 I thought, but things are right, so all is good 👍 More

by daboys1161 Verified Customer Verified Customer

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Shirley always takes care of issues in a very professional and personal manner. I have been to other Chevy dealers that process you thru like a faceless number. Not Shirley or DeHaven. professional and personal manner. I have been to other Chevy dealers that process you thru like a faceless number. Not Shirley or DeHaven. More

by john@precisemfginc.com Verified Customer Verified Customer

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