Jenny Fudge

I Scheduled a service appointment for four new tires on a vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the schedulin vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the scheduling process was selecting the tires for the vehicle. I arrived a week and a half later for the scheduled appointment to have the tires mounted on the vehicle and was told they didn't have the tires. No prior communication about not having the tires for the scheduled appointment, which I took off time from work to complete service. Discussed with service advisor Ibrahim, who basically told me sorry, can't help you other than rescheduling when we get the tires. I asked him to have the service manager contact me regarding this issue. Didn't hear from the service manager, Jenny Fudge, until I took the effort to reach out myself and follow up on this issue. Jenny was extremely rude, condescending, and in no way understanding of the inconvenience and frustration that this lack of communication and lack of making sure they had the necessary materials to complete the work. I was told, by Jenny, they were not willing to offer any kind of compensation or do anything to alleviate an issue that they caused. Jenny also said that she was not informed by Ibrahim that I requested a phone call from her to discuss this matter. Very poor customer service. It is very frustrating and to have purchased several vehicles from DeHaven and we have had all of the vehicles serviced there over the past 10 years and to be treated so poorly by the Service Department. More

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Shirley was a delight to deal with. She was very good with communication and make my experience a good one. She was very good with communication and make my experience a good one. More

by Kalik29 Verified Customer Verified Customer

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Great service! ! Very accommodating! Dehaven is my dealership of choice! I recommend Dehaven to all of my friends. ! Very accommodating! Dehaven is my dealership of choice! I recommend Dehaven to all of my friends. More

by jollc Verified Customer Verified Customer

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Shirley and Jenny go above and beyond to make sure everything gets taken care of and they always make you feel like you are part of the DeHaven family. Malcom is also great in helping anyway he can. everything gets taken care of and they always make you feel like you are part of the DeHaven family. Malcom is also great in helping anyway he can. More

by FOXYGRANDMA2KLB Verified Customer Verified Customer

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Just basic maintenance today, and Shirley had my car in and out of the service department quickly. Excellent communication, and a good experience overall. and out of the service department quickly. Excellent communication, and a good experience overall. More

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Always professional and courteous. . we have worked with service and always had good results. Buying and selling process was handled very smoothly. . we have worked with service and always had good results. Buying and selling process was handled very smoothly. More

by kauffmandeb Verified Customer Verified Customer

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I already response on their survey format last week. Told Shawn I thought $95 for an oil change was excessive & not to touch the tires as they screwed me over back in November. More details were provide Told Shawn I thought $95 for an oil change was excessive & not to touch the tires as they screwed me over back in November. More details were provided on their survey form. More

by jimheeren116 Verified Customer Verified Customer

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Excellent customer service, and vehicle service every time I visit or have an issue with my vehicle. Highly recommend!! time I visit or have an issue with my vehicle. Highly recommend!! More

by rdnbar Verified Customer Verified Customer

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DeHaven Chevrolet service hàs significantly gone downhill in the last few years to the point I am seriously considering going elsewhere. Most recently, 2 hours for an oil change is extreme. If technicians ar in the last few years to the point I am seriously considering going elsewhere. Most recently, 2 hours for an oil change is extreme. If technicians are in short supply, scheduling should be adjusted accordingly. A multitude of texts and emails were received continuing to remind me of the scheduled appointment. I arrived on time. However, it became obvious the department was not ready for my business. They have implemented a 3% fee for using a charge card, but provide no advance notice so that an alternate method of payment can be brought. Invoice errors have become systemic. This was the third visit where a service representative had to be advised of an error and the invoice amount corrected. I have been a DeHaven customer for many years, but something has changed in the management and focus of the business. From my experience it is not a successful change. More

by BROWNGMC Verified Customer Verified Customer

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Scheduled maintenance visit at DeHaven. As usual, Shirley had my car in and out of the Service Department quickly. Another great experience at DeHaven and I definitely recommend them for As usual, Shirley had my car in and out of the Service Department quickly. Another great experience at DeHaven and I definitely recommend them for any automotive needs. More

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