Sierra Gee | Page 2

94 Nissan of South Holland responded

Thank you for the thoughtful review! 🙌 Glad to hear the team is kind, knowledgeable, and keeps you informed with photos and clear explanations while you wait — transparency is the goal. If you’d like, I can help prioritize upcoming services and set a simple budget/timeline so nothing sneaks up on you. 🛠️🗓️ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Love to hear it! 🎉🚗💨 So glad everything’s running smoothly and feeling all good. If anything pops up, I’m just an email away. ✅ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for being with us since 2009 — and for trusting us with 3 cars! 🙌🚗 We’re thrilled you’ve had smooth experiences with our service team. We appreciate you and we’ll be here anytime you need us. 💙✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 🙌 We love being your go-to for service, and we’ll make sure Tyler sees your kind words — he’s a star. Appreciate you trusting 94 Nissan! 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for the thoughtful feedback! ⚡️🧼 We’re glad the service was quick and professional, the pick-up/drop-off helped, and the popcorn hit the spot 🍿. I hear you on pricing — happy to review your invoice line by line, check for current offers/savings, and make sure everything feels fair and transparent. 💬🤝 Please reach out to our Service Manager Torrey Hall at torrey@94nissan.com , or me anytime at liz@94nissan.com and we’ll take a closer look together. 🚗🛠️ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for highlighting our team dynamics! 🙌 We’re so glad your rep was patient and helpful — and that our offers made it easier to get the service done. We truly appreciate your trust and are here anytime if you need anything else. 🤝🛠️💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the love! 🛠️🍿 We’re glad the professional car care, the treats, and our sales & service teams all hit the mark. We appreciate you — and we’ll be ready next time you stop in! 🚗✨👏 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for the feedback! 🙏 We’re glad the waiting area felt clean and comfortable. I’m sorry the credit-card surcharge and check policy caught you by surprise — we should explain payment options clearly before checkout. We’ll remind the team to walk through this up front and post clearer signage. If you were not informed prior, please reach out and we’ll review your visit. 💳🧾 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com