Sierra Gee | Page 2

94 Nissan of South Holland responded

Thank you for bringing this to our attention—I’m sorry for the oversight. You should have received a clear explanation, had the oil life reset shown to you, and been guided to your vehicle. That’s the level of care we expect to provide, and we missed the mark here. I appreciate you sharing this feedback, and I’ll make sure it’s addressed with our service team so we can improve the checkout experience moving forward. If you’d like, please feel free to reach out to me directly and I’ll be happy to assist. Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

I’m very sorry to hear about this experience—that’s understandably frustrating. You should have received clear explanations, and you should never be charged for a service you were told would not be billed. This is not the level of service we aim to provide. I’d like to review what happened and make this right. Please email me your name, visit date, and vehicle details so I can look into the charge and follow up with you directly. Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for sharing your honest feedback—we truly appreciate it. 🙂 We’re grateful for your family’s long-time loyalty, and while we’re glad your experience is still positive overall, we take your comments about service quality seriously. Feedback like this helps us focus on where we need to improve so we can continue earning your trust for years to come. If there’s anything specific you’d like to share, I’d always welcome the opportunity to listen. Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 😊 We’re glad our team was helpful and kept you informed every step of the way. Your trust in 94 Nissan for your car repairs truly means a lot to us. 🚗🔧⭐ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 🌟 We’re thrilled she was helpful, kind, and walked you through every step. We’ll make sure she sees your shoutout—thanks for the recommendation! Enjoy every mile. 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for the thoughtful review! 🙌 Glad to hear the team is kind, knowledgeable, and keeps you informed with photos and clear explanations while you wait — transparency is the goal. If you’d like, I can help prioritize upcoming services and set a simple budget/timeline so nothing sneaks up on you. 🛠️🗓️ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Love to hear it! 🎉🚗💨 So glad everything’s running smoothly and feeling all good. If anything pops up, I’m just an email away. ✅ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for being with us since 2009 — and for trusting us with 3 cars! 🙌🚗 We’re thrilled you’ve had smooth experiences with our service team. We appreciate you and we’ll be here anytime you need us. 💙✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 🙌 We love being your go-to for service, and we’ll make sure Tyler sees your kind words — he’s a star. Appreciate you trusting 94 Nissan! 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for the thoughtful feedback! ⚡️🧼 We’re glad the service was quick and professional, the pick-up/drop-off helped, and the popcorn hit the spot 🍿. I hear you on pricing — happy to review your invoice line by line, check for current offers/savings, and make sure everything feels fair and transparent. 💬🤝 Please reach out to our Service Manager Torrey Hall at torrey@94nissan.com , or me anytime at liz@94nissan.com and we’ll take a closer look together. 🚗🛠️ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com