Sierra Gee | Page 2

94 Nissan of South Holland responded

Thank you so much for the great feedback! 🍿 We’re thrilled to hear Sierra took such good care of you and answered all your questions. It’s great to know our service team made your visit a positive one — and we love that you enjoyed the popcorn too! 😊 We truly appreciate you choosing 94 Nissan of South Holland. 🚗✨ Regards, Liz Sappenfield liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for your kind words! 😊 We’re glad to hear your experience was pleasant and that our team was nice and helpful throughout your visit. Your recommendation truly means a lot to us, and we appreciate you choosing 94 Nissan of South Holland! 🚘✨ Regards, Liz Sappenfield liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for sharing this! 💛 We're thrilled to hear Sierra'ds patience, professionalism, and positive attitude made such an impact. She truly is a wonderful human, and we're lucky to have her on our team! 🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for bringing this to our attention—I’m sorry for the oversight. You should have received a clear explanation, had the oil life reset shown to you, and been guided to your vehicle. That’s the level of care we expect to provide, and we missed the mark here. I appreciate you sharing this feedback, and I’ll make sure it’s addressed with our service team so we can improve the checkout experience moving forward. If you’d like, please feel free to reach out to me directly and I’ll be happy to assist. Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

I’m very sorry to hear about this experience—that’s understandably frustrating. You should have received clear explanations, and you should never be charged for a service you were told would not be billed. This is not the level of service we aim to provide. I’d like to review what happened and make this right. Please email me your name, visit date, and vehicle details so I can look into the charge and follow up with you directly. Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for sharing your honest feedback—we truly appreciate it. 🙂 We’re grateful for your family’s long-time loyalty, and while we’re glad your experience is still positive overall, we take your comments about service quality seriously. Feedback like this helps us focus on where we need to improve so we can continue earning your trust for years to come. If there’s anything specific you’d like to share, I’d always welcome the opportunity to listen. Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 😊 We’re glad our team was helpful and kept you informed every step of the way. Your trust in 94 Nissan for your car repairs truly means a lot to us. 🚗🔧⭐ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 🌟 We’re thrilled she was helpful, kind, and walked you through every step. We’ll make sure she sees your shoutout—thanks for the recommendation! Enjoy every mile. 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com