Simon Freese
Simon Freese at Marvin K. Brown Buick GMC

Simon Freese

Service Manager

Marvin K. Brown Buick GMC

1441 Camino Del Rio South
San Diego, CA 92108

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4.7
17 Reviews
4.7

17 Reviews

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17 Reviews of Simon Freese

September 04, 2026

Dealership Rating
Employee Rating

Service was great and very thorough. But, like all dealers, expensive. Free car wash was nice. More

by Andy
Recommend Dealer
Yes

Other Employees Tagged: Alex, service advisor.

Sep 04, 2026

Marvin K. Brown Buick GMC responded

Your feedback about the thorough service on your GMC Yukon and the complimentary car wash is appreciated, and we understand that cost is an important factor. Thank you for trusting our service department with your vehicle.

September 01, 2026

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Excellent customer service and atención to all details in my service, plus to myself as a customer thankyou. More

by alberto1962.cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Monroy

Sep 01, 2026

Marvin K. Brown Buick GMC responded

Knowing the service on your GMC Yukon met your expectations means a lot to our service department. Thank you for recognizing our team’s attention to detail and customer care.

August 30, 2026

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After my first visit I was disappointed, only after contacting a manager was it fixed , the service dept could not find that I had purchased my car at that dealership, after much frustration I left but More

by debrasuev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Marvin K. Brown Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 23, 2026

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Great attention and service! I have been very happy with their availability and quality of work. Their staff is very assertive in the vehicle"s diagnostics and their work it of More

by ringwave69
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis

Aug 23, 2026

Marvin K. Brown Buick GMC responded

Your recognition of our availability and thorough diagnostic approach highlights what our service team strives for. We’re glad the service on your GMC Sierra 1500 delivered the attentive care and quality you deserve.

August 21, 2026

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They were awesome great customer service very friendly. I’ll make sure I get my wallet. Would be happy to tell all my friends about them. More

by tom.aylotttom
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 21, 2026

Marvin K. Brown Buick GMC responded

We’re glad our team could make the service on your Chevrolet 2500 so smooth, even with that wallet mix-up. Knowing you’d recommend us to your friends truly means a lot.

August 21, 2026

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Service writer Remy is an outstanding representative for the dealership. Unfortunately, she doesn’t do the work. It’s done by technicians who do shoddy work, leaving screws loose on the air filter box, eve More

by GW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 24, 2026

Marvin K. Brown Buick GMC responded

Thank you for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 18, 2026

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Remy really makes the experience easier. Great communication and always very timely. 5 stars! Will be back. More

by gmc1986gmc30
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Remy

Aug 18, 2026

Marvin K. Brown Buick GMC responded

Your praise of our communication and prompt service highlights what we aim for with every GMC 2500 service. Knowing that the visit felt easier means a great deal to our service team. We look forward to welcoming you back soon.

August 12, 2026

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They were on time and had the work done promptly. They were courteous and answered my questions to my satisfaction. It is a bummer that there is no auto body help at this location. -- The Hertz lo More

by DSOBEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2026

Marvin K. Brown Buick GMC responded

We’re glad your service visit was prompt and courteous from start to finish. Knowing that your questions were answered to your satisfaction means a lot to our service team. We apologize for the lack of auto body services at this location. Please reach out and we can direct you to a nearby facility.

August 11, 2026

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Employee Rating

From purchase to sale to service I have been very happy with every step. I will definitely stay with them for service and future purchases More

by ivormcc123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Toby Grin, Charlie De Los Reyes, Jade Zeigler , Sean hienien service writer

Aug 11, 2026

Marvin K. Brown Buick GMC responded

We’re glad every step, from purchase to sale and service, went smoothly for you. We look forward to caring for your GMC 2500 and assisting with future purchases.

August 09, 2026

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Service advisor went above and beyond to take the time to explain the cars needs in plain terms I could understand. Reviewed my contract with me and helped me predict a time line of maintenance needs moving More

by Joni1nsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2026

Marvin K. Brown Buick GMC responded

Knowing that our clear explanation of your Buick Envision’s maintenance needs met your expectations is rewarding. We’re glad reviewing your contract and outlining future service made planning simpler. Your note about your Envision being returned cleaned and running smoothly is appreciated.

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