Simone Badawi | Page 18

Love the car you guys are awesome thanks Will.I would defiantly buy again and also recommended friends and family till the next time see you soon. defiantly buy again and also recommended friends and family till the next time see you soon. More

by twentytweeze79 Verified Customer Verified Customer

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Heather was awesome! She answered every question I had and did an excellent job at making sure that I had a great experience. She is an awesome person and I’m so happy that I got to work with her!! Thanks and did an excellent job at making sure that I had a great experience. She is an awesome person and I’m so happy that I got to work with her!! Thanks so much Heather you’re awesome!! More

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This was my second purchase from the motorcars dealership. They have great prices and very customer friendly sales associates! I'm looking forward to my next purchase when I'm looking for my next dealership. They have great prices and very customer friendly sales associates! I'm looking forward to my next purchase when I'm looking for my next car!! Very dependable vehicles! More

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My sales rep Randy Blackwell was great! But I got my car right before the pandemic and the dealership closed before I could get a license plate. I got sick with Covid-19 right after I got my car so I wasn’t right before the pandemic and the dealership closed before I could get a license plate. I got sick with Covid-19 right after I got my car so I wasn’t able to check on my plate for a while. When I was finally better and called to inquire, the person that answered the phone (I think it was Simone) had a really nasty attitude. She got smart with me and was pretty much no help at all. Her attitude and disposition alone made me even more pissed about my entire experience. She didn’t display good customer service at all. Also, the dealership agreed to order me two new emblems for my truck because the old ones were worn out and they tried to fix them with paint without success. I was told the emblems would be mailed to my house. I only received one emblem in the mail. I texted Randy to find out why I only received one and I never received an answer. I understand the pandemic messed a lot of things up but that’s no excuse for bad business and customer service. I bought my truck mid- March and here we are at the end of May and I have yet to receive any notice about my emblem. Also, a day or two after getting my car the check engine light came on. I later found out there was bad or wrong gas put into my truck(manual requires 91 octane or higher). The sales rep went to the gas station right before I drove off the lot. I had to pay $550 to get a gas sensor line replaced (forgot the exact name). The repair shop told me it was because of the gas that was put in it. When I reached out to the sales rep to find out what kind of gas he used and he couldn’t remember if he put 93 or not. But considering I had to repair the vehicle for bad gas, I’m guessing he didn’t use 93. Probably wouldn’t recommend this dealership to anyone. More

by tiwilkerson Verified Customer Verified Customer

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Will was an amazing person to work with. He helped us from start to finish in finding a car that would fit our budget. I would highly recommend him to anyone. from start to finish in finding a car that would fit our budget. I would highly recommend him to anyone. More

by crystaln.2014 Verified Customer Verified Customer

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Super Easy sales process Got the car I needed and it was a great deal all the way around! Easy and simple process working with Heather! Thanks again. 5 Stars! Got the car I needed and it was a great deal all the way around! Easy and simple process working with Heather! Thanks again. 5 Stars! More

by evenparautoleasing Verified Customer Verified Customer

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It was a very good experience fast in and out ... The staff where all great I would highly recommend this dealership to friends and family staff where all great I would highly recommend this dealership to friends and family More

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Randy was awesome! He was very straight forward and honest with us. Never pressured us into anything. The facility was so clean and kept up. Everyone was very friendly. The car buying process was made honest with us. Never pressured us into anything. The facility was so clean and kept up. Everyone was very friendly. The car buying process was made very easy! More

by aliciacurtis26 Verified Customer Verified Customer

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The experience was great, but we came home with the vehicle and had to replace the radiator. The people were awesome to work with though. vehicle and had to replace the radiator. The people were awesome to work with though. More

by snaden Verified Customer Verified Customer

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A lot of thought and consideration always needs to go into buying a car during normal times. My old car was hit while parked by a drunk driver. The next day covid19, shuts everything down. It was stuck i into buying a car during normal times. My old car was hit while parked by a drunk driver. The next day covid19, shuts everything down. It was stuck in a garage for a month before being deemed a total loss, with a very short turn around time before loosing the rental. Motorcars of Lansing has a great selection of cars! Website works well with the car-facts while doing research until my old car was deemed a total loss. Randy is awesome! He was professional, relatable, and respectful of what modes of communication worked best for me as I am part of the essential workforce while scheduling a test drive. He very much alleviated the stress of buying a quality vehicle for a great price, so that I do not have to worry about getting to work so I can support my loved ones during this global pandemic. Thank you Randy!!! More

by Rachel. Verified Customer Verified Customer

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