Simone McErlean | Page 51

Good people. Just got ripped off: The vehicle fluid check done on the vehicle was unreasonable with the charge given as well as it was not serviced for what we originally came in for w The vehicle fluid check done on the vehicle was unreasonable with the charge given as well as it was not serviced for what we originally came in for which was a transmission warranty recall that was eligible until 6/21. Thank you for the help Rothrock! More

by Royal Auto Center Verified Customer Verified Customer

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Good review Simone was very pleasant and helpful. Service took longer then originally expected. Was disappointed because my invoice did not include all that was Simone was very pleasant and helpful. Service took longer then originally expected. Was disappointed because my invoice did not include all that was done for the vehicle and had to print one, at home, after I spoke to Simone. More

by ellemerk Verified Customer Verified Customer

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Very Good service Went in for warranty service, driver door would not open, problem fixed. , got a free rental Car door working properly now. I am very pleased with se Went in for warranty service, driver door would not open, problem fixed. , got a free rental Car door working properly now. I am very pleased with service. More

by mikerae0 Verified Customer Verified Customer

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Issue not fixed Dropped my 2015 altima off on Tuesday with it sputtering, hesitating. They "fixed" it with an oil solenoid. Picked it up Wednesday.. Thursday mornin Dropped my 2015 altima off on Tuesday with it sputtering, hesitating. They "fixed" it with an oil solenoid. Picked it up Wednesday.. Thursday morning its doing the same thing with the engine light coming on again. Reached out Thursday afternoon and left two messages with no call backs as of yet (Thursday late afternoon). Hopefully i get reimbursed and they can fix it this time around. Brightside is simone was very pleasant on the phone when i spoke with her on Tuesday. More

by Jnk1128 Verified Customer Verified Customer

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Perfect service Simone was very helpful and thorough. She was honest about wait times for service and was very professional. Overall atmosphere of the service center Simone was very helpful and thorough. She was honest about wait times for service and was very professional. Overall atmosphere of the service center was friendly and it was very clean as well. More

by jsl37900 Verified Customer Verified Customer

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Great all-around service The team is very helpful and tells you like it is. They’ll even give you a heads up if they see a pricey repair in your future. The team is very helpful and tells you like it is. They’ll even give you a heads up if they see a pricey repair in your future. More

by LROS Verified Customer Verified Customer

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Excellent service great job thank you Very courteous answered all I took care of all concerns I had I will be using this dealership in the future thank you again Very courteous answered all I took care of all concerns I had I will be using this dealership in the future thank you again More

by Patrick Moyer Verified Customer Verified Customer

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My new car buying experience I have been a Nissan owner for over 20 years. I was very impressed with the Rothrock company culture. Everyone I've come in contact with has been fr I have been a Nissan owner for over 20 years. I was very impressed with the Rothrock company culture. Everyone I've come in contact with has been friendly, helpful, and knowledgeable. Nate was my sales advisor, whom I contacted via the internet. He was prompt in answering my questions via email. The few times I've stopped in the dealership to have my 'old' Murano serviced, he popped over to say hi and remembered my name. Simone in service was very helpful as well. She too is friendly and remembered my name. I feel I got a fair price on my new Murano. The work done on my old Murano was prompt as I was giving it to a family member. More

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First TIme I am gifting my 2006 Murano to my brother and wanted him to have a car that was reliable. Since this is my first time using Rothrock service I have n I am gifting my 2006 Murano to my brother and wanted him to have a car that was reliable. Since this is my first time using Rothrock service I have no basis to compare the mechanics skill. I did appreciate that I was told which repairs were urgent and which could wait a bit. Staff was friendly and seemed knowledgeable. More

by TIGGER36 Verified Customer Verified Customer

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Lifesaver Frank is amazing! I’m from NY and I accidentally flushed my keys down the toilet at Wawa. I would have been stuck in Pennsylvania for another day but Frank is amazing! I’m from NY and I accidentally flushed my keys down the toilet at Wawa. I would have been stuck in Pennsylvania for another day but this fine gentleman got me new keys even when the service department was closed. I will definitely come back to them whenever I need another car More

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