Patrick Jeffers

I would strongly discourage anyone from using the service department at NuCar Nissan. My vehicle was at the dealership for over two months for what should have been a warranty replacement of a brand-new d department at NuCar Nissan. My vehicle was at the dealership for over two months for what should have been a warranty replacement of a brand-new defective transmission. The experience was frustrating from beginning to end. The problems started almost immediately. After dropping off my vehicle, I received no updates for an extended period. When I finally called, I was shocked to learn they didn’t even seem to know my vehicle was sitting on their lot. My assigned service advisor was on vacation, and I was told no one else in the entire service department could assist me. I had to wait days just to get any information. After weeks of little to no progress, I had to demand a loaner vehicle because I had been left without transportation. Then I was told my car would be ready the following day—but suddenly my battery was supposedly dead. They offered to replace it for an outrageous price or suggested I be prepared to jump-start my car when I picked it up. This made no sense because I had installed a brand-new battery the same day I dropped the car off. The next day I was informed my vehicle actually wasn’t ready because the replacement transmission had a programming issue and they would need to install a third transmission. Then, just two days later, I was told my car was ready. When I specifically asked whether a third transmission had been installed, both service advisors confirmed that it had. Unfortunately, that wasn’t what I was later told. Within minutes of driving away, I noticed multiple problems: abnormal RPMs, hard shifting, a whining noise, and steering that didn’t feel right. I immediately returned the vehicle. That’s when I was informed that a third transmission had not been installed after all. Instead, I was told Nissan had provided a workaround to bypass the programming issue. Despite explaining all of the new problems and speaking with multiple employees—including General Manager Patrick Jeffers—I was essentially told there was nothing they could do because no diagnostic codes were present. After spending more than $8,000 on a new transmission, diagnostic fees, and towing expenses, I was expected to accept a vehicle that clearly did not drive the way it did before. What disappointed me the most wasn’t just the repair itself—it was the complete lack of communication, consistency, and accountability throughout the entire process. I repeatedly had to chase down updates, my calls often went unanswered, and I was given conflicting information. My experience with service advisors Ashley and Charlene was extremely frustrating, and when I finally escalated my concerns, I expected leadership to help resolve the situation. Instead, I felt dismissed and that responsibility was avoided rather than addressed. If you’re looking for a dealership that values transparency, communication, and customer service, this was not my experience. Based on everything I went through, I cannot recommend NuCar Nissan’s service department. More

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Terrible experience took my business to Kelly Nissan. 3 cars and thousands of dollars spends at rothrock. Will never go back. 3 cars and thousands of dollars spends at rothrock. Will never go back. More

by Bb Verified Customer Verified Customer

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No idea why I’m getting this email as I have not bought a car there and can’t recommend a service that gets to get reviews when people haven’t shopped there. car there and can’t recommend a service that gets to get reviews when people haven’t shopped there. More

by trotter.terri Verified Customer Verified Customer

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Overpriced. I’ve been bringing my car here since I purchased it from Rothrock almost 10 years ago and an oil change that used to cost me about $45 is now $70. It I’ve been bringing my car here since I purchased it from Rothrock almost 10 years ago and an oil change that used to cost me about $45 is now $70. It’s absolutely insane and not in line with the service and pricing we were used to. I looked up NuCar and I see you’re throughout New England, which ironically is where I’m moving this summer but I don’t think I’ll be using you. Sadly. The employees are always nice though. More

by nonameface1069 Verified Customer Verified Customer

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Steven Bennett is always willing to help with any matter. He treats you with respect and listens to any concerns you might have. Steven Bennett is the reason I kept choosing Rothrock for my vehicles. He is a He treats you with respect and listens to any concerns you might have. Steven Bennett is the reason I kept choosing Rothrock for my vehicles. He is a great asset to the dealership. More

by Marylisa0103 Verified Customer Verified Customer

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Pleasant atmosphere . Very clean and neat. All sales staff very friendly and service department took my vehicle right away Very clean and neat. All sales staff very friendly and service department took my vehicle right away More

by Marylisa0103 Verified Customer Verified Customer

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Good expirence in purchase a car, excellent service from Matt always giving the right information and clarifying what the client really needs. Matt always giving the right information and clarifying what the client really needs. More

by mariaasanchezltkd Verified Customer Verified Customer

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Rothrock is without a doubt the best dealership in the Lehigh Valley ,it's definitely one of the best in the state of Pennsylvania, outstanding parts ,service and sales staff that works to do the best for Lehigh Valley ,it's definitely one of the best in the state of Pennsylvania, outstanding parts ,service and sales staff that works to do the best for their clients, I'm very happy with them. More

by DUARTEMIRO375 Verified Customer Verified Customer

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Great service , friendly and efficient and respectful , would recommend others to sales and service ,,, I will be back would recommend others to sales and service ,,, I will be back More

by BRUNOMEDURI1960 Verified Customer Verified Customer

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CALLED CHRIS TO BE VERY HELPFUL , CONTACT WAS SIMPLE, DEAL WAS MADE 1 HOUR DRIVE TO THE DEALER WAS NO PROBLEM BECAUSE THE SALE WENT SMOOTH . PERFECT PEOPLE THERE DEAL WAS MADE 1 HOUR DRIVE TO THE DEALER WAS NO PROBLEM BECAUSE THE SALE WENT SMOOTH . PERFECT PEOPLE THERE More

by budclayton Verified Customer Verified Customer

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