SkyLynn Dunkley
SkyLynn Dunkley at Luther Bloomington Acura Subaru
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SkyLynn Dunkley | Page 2

Subaru Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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4.9
218 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

English English

4.9

218 Reviews

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218 Reviews of SkyLynn Dunkley

November 17, 2022

Dealership Rating
Employee Rating

Kept me up-to-date on the status of my vehicle. She provided the most communication of any service adviser I have dealt with at Luther Bloomington Acura Subaru. The technician working on my vehic More

by Mike C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Houa Vang

November 12, 2022

Dealership Rating
Employee Rating

I was very impressed with the service. They provided a car which my wife needed to get me to the airport More

by OBDOC4562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Larsen, Alex Anderson, Michael Dao , Nhu Le, Joe Sorenson

Dec 08, 2022

Luther Bloomington Acura Subaru responded

Obdoc4562, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Bloomington Subaru

November 06, 2022

Dealership Rating
Employee Rating

So far it has been good, I'm a little disappointed that there's ready a recall/stop sale on my brand new car. I was informed I would receive and email or card in the mail about the recall but have seen no More

by mjrtoobills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 09, 2022

Luther Bloomington Acura Subaru responded

Mjrtoobills, we really appreciate your feedback, and empathize with you that there is already a recall on your vehicle. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2022

Dealership Rating
Employee Rating

I was not thrilled with the staff despite what seemed like their best effort. Had to get the GM involved. Much room for improvement. More

by dmarhas
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michelle Town, Aidan Pixley

Nov 09, 2022

Luther Bloomington Acura Subaru responded

Thank you for sharing your experience with us. We can assure you that your experience was not typical, and we strive to give our customers the best experience possible. If you would like to discuss your experience further, please DM us with the best contact information to reach you at.

October 29, 2022

Dealership Rating
Employee Rating

They goofed up with an oil pan that had an unseeable leak. I do not understand how a leak under the oil caused oil to go up over the hot engine causing toxic smoke that filled a large condo garage and b More

by MHAUSERBAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 03, 2022

Luther Bloomington Acura Subaru responded

Mhauserbax, your satisfaction is our top priority and we are very sorry that happened .Thank you for your patience and kindness. Take care!

October 23, 2022

Dealership Rating
Employee Rating

Mitch Rose was the best service advisor I have ever worked with, hands down. Thanks! More

by jc.chipeco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mitch Rose, Michael Dao

Oct 25, 2022

Luther Bloomington Acura Subaru responded

Hi Jc.chipeco, thank you so much for your positive comments about Mitch! He is an asset to our team! See you next time!

October 21, 2022

Dealership Rating
Employee Rating

Service was fast and courteous. I was kept updated on the progress of the repair. Paying was fast and easy. Waiting area was clean and comfortable. More

by hmgeddes
Recommend Dealer
Yes

Other Employees Tagged: Randy Larsen, Alex Anderson, Michael Dao , Nhu Le, Joe Sorenson

Nov 03, 2022

Luther Bloomington Acura Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 20, 2022

Dealership Rating
Employee Rating

Clean service area; friendly, polite and knowledgeable staff; and convenient location. Use of loaner car was very convenient. More

by TCKLOSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 03, 2022

Luther Bloomington Acura Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day and we will see you next time!

October 19, 2022

Dealership Rating
Employee Rating

My battery problem was somewhat unique. Lisa Mullenberg explained things and helped me navigate what was best for my situation. She is a wonderful support person. Other staff were also out More

by RSTANBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Dao

Nov 03, 2022

Luther Bloomington Acura Subaru responded

Rstanbert, your wonderful feedback and rating mean a lot to us. We're happy we could meet your expectations and found our staff to be so supportive during your experience here at Bloomington Subaru. Thanks again and take care!!

October 17, 2022

Dealership Rating
Employee Rating

I’ve been coming to this location since buying my current Subaru in 2014. This visit was for a key fob. The fob cost $222.15, plus service $174.89. When I asked what the “misc shop supplies” charge was, I More

by JENJANMPLS
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lisa Mullenberg

Nov 03, 2022

Luther Bloomington Acura Subaru responded

We are disappointed to learn of your experience here at Bloomington Subaru and we appreciate the email you sent on September 18th. However our response was very thorough and forthcoming. We will include our response email for your reference. We do apologize for the delayed refund, sometimes these can take some time with people out for health reasons. We are happy to see that your refund went through. RESPONSE EMAIL We really apologize that the service advisor who assisted you was not able to explain this better. The shop supply charge is not an erroneous charge at all and is a standard charge that 99% of all shops have, it is very common in this industry. We have many things that we use in the shop that we lump into this category for every car that comes though. For instance in your case we have to program your key to match the vehicle. This requires specialized equipment and software programs from the factory in which they charge us for monthly. Some other things would be solvents, cleaners, small quantities of fluids for top off, rags, the servicing of the parts-cleaning machine and maintaining other shop equipment, and the disposal of waste oil and other environmentally toxic materials Various Diagnostic tools. Diagnostic and programing equipment. Software programs for programming and updating Battery testers, jumper, brake lathes, various compressors, ac machine, press, vise, jacks, oil drains, caddy sect. This is all part of the shop that we bill out as a misc fee call shop supplies. Again I'm very sorry that he didn’t explain this better, I will be sure to extend some coaching so that if another customer asks he will be better prepared. As a matter of customer satisfaction I'm happy to reimburse you this fee on a one time basis. I'll have my service coordinator reach out to you to credit your visa. We appreciate you bringing this experience to our attention and giving us the opportunity to provide a detailed explanation.

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