I came in for a 25,000 mile service on mu 2022 Rogue and
a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing.
a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback.
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by Mwerdeb
Verified Customer
Verified Customer
Service Price Transparency
They kept me informed as to the progress of the car
repair, they were very friendly and professional!
repair, they were very friendly and professional!
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by CORPCARL
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2025 -
Tri State Nissan responded
Thank you so much for the great 5-star review! We’re glad to hear you had a positive experience with our service team at Tri-State Nissan in Winchester and that you felt well-informed throughout the repair process. Friendly and professional care is what we strive for, and we appreciate you taking the time to share your feedback. Thanks again—we’re here whenever you need us!
Everything took longer than she said.
So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on
So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on day one and when he comes in at 1:00 the next day he will put O ring and I would be out by 1:30. I got out at 3:20.
The shuttle guys were good. But she needs training and going over how my service could have been better
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by steve
Verified Customer
Verified Customer
Jun 08, 2025 -
Tri State Nissan responded
Hi Steve, thank you for taking the time to share your feedback. While we’re glad to hear you appreciated the shuttle service and rated our workmanship positively, we’re sorry that the timing and communication around your visit didn’t meet expectations.
We understand how important it is to stay on schedule—especially when you’ve been told what to expect—and we’re taking your comments seriously. We'll be sure to follow up internally so we can continue improving how we communicate and coordinate service timelines.
The most Pleasant & caring staff that I have had the
opportunity to work with.
Thank you
Dave Thomas
opportunity to work with.
Thank you
Dave Thomas
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by davidthomas69
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2025 -
Tri State Nissan responded
Thank you so much, Dave, for the outstanding 5-star review! We’re truly grateful you chose Tri-State Nissan in Winchester, VA for your service needs, and we’re especially honored by your kind words about our team.
We’re thrilled to hear that Skylar Warner and the rest of our staff left such a positive impression with their caring and professional service. Delivering transparent pricing, clear communication, and quality workmanship is central to our commitment to integrity and exceeding expectations.
Thank you again, Dave, for your trust and support. We’re always here when you need us and look forward to serving you again!
When I first got there, the associate mentioned that I
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan.
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by amber_riggleman
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Tri State Nissan responded
Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!
Very pleasant…waiting room very welcoming , clean and
comfortable… service very efficient ……wait time seamed below average over all great experience!!!!
comfortable… service very efficient ……wait time seamed below average over all great experience!!!!
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by pam.simons
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2025 -
Tri State Nissan responded
Thank you so much, Pam, for the fantastic review! We’re thrilled to hear that your experience was so pleasant and that you found our waiting room welcoming, clean, and comfortable — that’s exactly the kind of environment we strive to provide. We're also glad to know that Skylar and the team delivered efficient service and kept your wait time to a minimum. Your kind words mean a lot to us, and we're so grateful for your support. If you ever need anything or have questions, don't hesitate to reach out. We look forward to seeing you again at Tri-State Nissan!
The employees there are always friendly and helpful.
They made sure to address my needs in a timely manner.
They made sure to address my needs in a timely manner.
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by btaylor27
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2025 -
Tri State Nissan responded
Thank you so much for your kind words! We’re thrilled to hear that our team was friendly, helpful, and made sure to take care of your needs in a timely manner. Providing top-notch customer service is what we strive for every day, and knowing we delivered that for you means the world to us. We truly appreciate your support and look forward to serving you again in the future!
There were courteous and finished the job in a timely
manner. I also had a minor thing and they fixed it with no issues.
manner. I also had a minor thing and they fixed it with no issues.
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by TREVOR_TIERNEY
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2025 -
Tri State Nissan responded
Thank you so much, Trevor! We truly appreciate you taking the time to share your experience. Our team is committed to providing courteous and efficient service, and we’re thrilled to hear that everything was handled in a timely manner—including that minor fix! It’s always our goal to go above and beyond for our customers. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for trusting us—we look forward to seeing you next time!
A great experience.
Vehicle was completed in a very timely matter. They answered all my questions
Vehicle was completed in a very timely matter. They answered all my questions
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by linda.kaye2010
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
Tri State Nissan responded
Linda, thank you so much for sharing your experience with us here at Tri-State Nissan in Winchester! We're thrilled to hear that your vehicle service was completed in a timely manner and that all your questions were thoroughly answered. Our team is committed to providing exceptional service to our valued customers in Winchester and the surrounding areas. We truly appreciate your kind words and look forward to assisting you again in the future. Drive safely!"
Most times it takes forever, but this time was quick.
Thanks for the faster service.
Thanks for the faster service.
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by squirt004
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2025 -
Tri State Nissan responded
Thank you for taking the time to leave a review! We truly appreciate your feedback, and we're happy to hear that your most recent visit was quicker than usual. We're always working to improve our service speed and efficiency, and it's great to know we met your expectations this time. We'll continue to work hard to make every visit as smooth and quick as possible. Thank you for choosing Tri-State Nissan!
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