Skylar Warner

I am so pleased with TriState, and especially Todd, for how well he advocated for me with my vehicle’s repairs. Not only did he submit all claims to Nissan according to the rebate, but my engine’s failing how well he advocated for me with my vehicle’s repairs. Not only did he submit all claims to Nissan according to the rebate, but my engine’s failing caused additional damage that Nissan didn’t want to replace. However, Todd advocated for me and that was replaced as well. Todd was always pleasant and efficient, and they even washed my car up so nicely. This is probably standard procedure, but the way they cared for me really meant a lot to me, and showed me how well TriState cares for their customers. I’m so glad I went with TriState 3 years ago! More

by smbraithwaite Verified Customer Verified Customer

Report | Print

Excellent service from beginning to out the door. Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service. Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service. More

Report | Print

Everytime I bring my vehicle in for service I always tell them from the start that I am only there for the service i requested and not to bother asking me about other services. The service people are really them from the start that I am only there for the service i requested and not to bother asking me about other services. The service people are really pushy as I was brought out of the waiting area 2 times telling me about other service that needed done. This is a waste of my time and the lady that was helping me. The service would go a lot faster and get completed if they didn't keep asking you about services that you already told them that you didn't want and then they have to relay this back to the mechanics assigned to your car. I always try to get there before they open so I can be first in line as who wants to spend their day off sitting in a dealership waiting for an oil change and tire rotation that should not take hours to complete. More

by vjjk Verified Customer Verified Customer

Report | Print

Great people. Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience. Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience. More

by SDP222 Verified Customer Verified Customer

Report | Print

I came in for a 25,000 mile service on mu 2022 Rogue and a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback. More

by Mwerdeb Verified Customer Verified Customer

Report | Print

They kept me informed as to the progress of the car repair, they were very friendly and professional! repair, they were very friendly and professional! More

by CORPCARL Verified Customer Verified Customer

Report | Print

Everything took longer than she said. So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on day one and when he comes in at 1:00 the next day he will put O ring and I would be out by 1:30. I got out at 3:20. The shuttle guys were good. But she needs training and going over how my service could have been better More

by steve Verified Customer Verified Customer

Report | Print

The most Pleasant & caring staff that I have had the opportunity to work with. Thank you Dave Thomas opportunity to work with. Thank you Dave Thomas More

by davidthomas69 Verified Customer Verified Customer

Report | Print

When I first got there, the associate mentioned that I didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan. More

by amber_riggleman Verified Customer Verified Customer

Report | Print

Very pleasant…waiting room very welcoming , clean and comfortable… service very efficient ……wait time seamed below average over all great experience!!!! comfortable… service very efficient ……wait time seamed below average over all great experience!!!! More

by pam.simons Verified Customer Verified Customer

Report | Print