Skyler Martin

I'm extremely disappointed in the service department. After paying $1,800 for service a few weeks ago a new problem arose on my 2019 Buick Lacrosse. My car was overheating and I investigated and found After paying $1,800 for service a few weeks ago a new problem arose on my 2019 Buick Lacrosse. My car was overheating and I investigated and found there was a slight crack in the coolant reservoir, and I lost all fluid. A part was ordered and I became aware that the part department ordered the part for a 6 cylinder, my car is a 4 cylinder. I pointed that out to them and when they went to order for 4 cylinder it was discontinued! So the only alternative was a used part. They located one and wanted to charge me $300 for a $30 part and on top of that, an additional $180 to install. It's hard to believe GM discontinued a part for a 6 year old car. I researched and found one locally and had another garage put it in. (Be aware it's a few minutes job). It cost a total of $60 for part and installation, versus $500 from Budd Baer. Also was able to get done much faster being that I couldn't drive the car. Anyone with a 4 cylinder 2.5L 2019 Lacrosse may want to be aware of this. Since I purchased my car there, I had hoped to be treated more fairly. More

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Friendly. Prompt. Fair price. Clean shop floor. Service personnel fair, communicative. Greeters at the front doir Prompt. Fair price. Clean shop floor. Service personnel fair, communicative. Greeters at the front doir More

by reaandrewredd Verified Customer Verified Customer

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I answered the questions I want to answer. Now accept the survey. I do not want to write an essay Now accept the survey. I do not want to write an essay More

by dsp Verified Customer Verified Customer

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Very professional. Very clean and prompt service would recommend . Washington a pleasurable experience. Highly recommend Very clean and prompt service would recommend . Washington a pleasurable experience. Highly recommend More

by cynthia_doriguzzi Verified Customer Verified Customer

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We always get treated with respect, they will walk you thru everything they need to do to keep your car safe. thru everything they need to do to keep your car safe. More

by rplewis51 Verified Customer Verified Customer

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I have started using Budd Baer over other Subaru service centers for the ease and use and convenience. centers for the ease and use and convenience. More

by dumowery Verified Customer Verified Customer

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I love this dealership! People are friendly, efficient, helpful!!! It’s a pleasure to do business here!! People are friendly, efficient, helpful!!! It’s a pleasure to do business here!! More

by jshader Verified Customer Verified Customer

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Stacy goes up and beyond to take care of the customer. Always willing to help Always willing to help More

by maxbrozik74 Verified Customer Verified Customer

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I was treated like royalty they are the best service department ever I will send customers department ever I will send customers More

by gugie43 Verified Customer Verified Customer

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Fantastic work! I LOVE the free oil change you get when you buy a bud bear vehicle. Great customer service. I LOVE the free oil change you get when you buy a bud bear vehicle. Great customer service. More

by clare_clark Verified Customer Verified Customer

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