"What a great experience at Lexus of Roseville! Took my..."
What a great experience at Lexus of Roseville! Took my daughter to buy one of their used vehicles and they did a superb job of giving her a great first time car buying experience. Som took the initiative to look up specifics about her car that he was unfamiliar with ( its electric) so she was comfortable leaving in it. I’m confident in their inspection process and know my daughter has a safe reliable vehicle. Dennis in the finance department did a great job of treating her like an adult and walking her through the paper work in layman terms so she understood what she was signing. Chris sealed the deal and made sure she was able to afford the car with what she had and even walk out with some extras. Outstanding customer service! BY FAR exceeded my expectations! 10/5 ⭐️
Feedback like this makes our day, Amanda! Our team strives to find the best option for shoppers and it is wonderful to see that Som, Dennis, and Chris helped your daughter into a vehicle that suits her needs. We're proud to have been a part of the process and on behalf of all of us at Lexus of Roseville, we wish her safe travels!
January 13, 2021
"All around good service. I rarely submit 5 stars unless..."
- SCARCERANO Verified Customer
All around good service. I rarely submit 5 stars unless everyone involved was over the top. Unfortunately, Lynn was rather demeaning when we didn't want the up charges.
We are grateful to have you as a customer and I appreciate you sharing this feedback. If you would like to discuss your experience in further detail, I would be glad to take your call. Thank you for your business and safe driving! Jay U. - General Sales Manager - 916-472-7422
December 29, 2020
"Very nice made us feel comfortable and was very attentive..."
- CRYSTAL08 Verified Customer
Very nice made us feel comfortable and was very attentive I would highly recommend to family and friends to go visit Som at Lexus dealership
Monica - For you to say that Sam went "above and beyond" to assist with your purchase makes us so happy. Thank you very much for choosing Lexus of Roseville! We wish you many safe miles in your new ride.
December 02, 2020
"Our salesman was great. He stayed after closing on..."
- WALLYC63 Verified Customer
Our salesman was great. He stayed after closing on Thanksgiving eve to close the deal with us. The Finance person, who stayed late, was great!
Congratulations on your new vehicle, Wally! We appreciate your support and are thrilled to hear that you had such a fantastic purchase experience working with the Lexus of Roseville team. We hope to see you back for your first oil change!
November 17, 2020
"I won’t purchase a vehicle anywhere else but Roseville...."
- MEJITA74 Verified Customer
I won’t purchase a vehicle anywhere else but Roseville. They are the best! Roseville is a drive but worth it thank you so much.
Stacey - Thank you for the review! It is fantastic to hear that Som delivered such an efficient purchase experience. We appreciate you taking the time to share and are wishing you many safe and happy miles in your new vehicle! - The Lexus of Roseville team
November 02, 2020
"We spent several hours there trying used Lexus suvs. Our..."
- SUEMARIE4 Verified Customer
We spent several hours there trying used Lexus suvs. Our salesman was Som, whom we were grateful for as he was so patient and could not do enough for us. If I were to buy a new Lexus, I would go to him for advice and guidance. A very nice person! Thank you for a nice experience and am enjoying my Lexus.
Hi Susan - All of us at Lexus of Roseville are happy to know that you're enjoying your new vehicle. Thank you for posting this feedback about your experience working with Som! We love that he could assist with your purchase. Safe travels and hope to see you down the road.
October 22, 2020
"Great dealership. When we bought our new Lexus, the..."
- BARBIEDOSS Verified Customer
Great dealership. When we bought our new Lexus, the salesman was very helpful and put no pressure trying to make the sale. The service area is very clean and they treat everyone as if you are the only customer they waited on. best dealership experience we've ever had.
We couldn't ask for better feedback and we appreciate you taking the time to share! Our team strives to provide exceptional customer service and we are glad to hear that you were treated right. On behalf of all of us at Lexus of Roseville, we wish you safe travels!
October 14, 2020
"The dealership is in a nice quiet location where you have..."
- SABLUI Verified Customer
The dealership is in a nice quiet location where you have the freedom to take it on a test drive without feeling the pressure of traffic. Som Praseuth made the car buying experience a pleasure. Everything went smoothly, and Som was very accommodating to our needs. I highly recommend this dealership.
Your recommendation means so much to us! We are happy to hear that you enjoyed your test driving and purchasing experience working with our Lexus of Roseville team. Thanks so much for mentioning Som! We hope that you are loving your new vehicle.
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