Sonny Lam

Absolute worse dealership ive ever been to in my life. AVOID this dealership at all costs. These guys are a classic Bait and Switch dealership, they advertise a low price to get you in, and slap add ons a AVOID this dealership at all costs. These guys are a classic Bait and Switch dealership, they advertise a low price to get you in, and slap add ons and make it MANDATORY to purchase, their own car stickers AND terms of service state that add ons are optional and not required for purchase but in person they refuse to sell at the price they have listed, absolutely no where on their website do they list any item with the final price of the car, expect to marketed up, they tried forcing $8,000 of add ons to my purchase, add ons can be pre installed and made to be puchrased with the car but if they advertised as optional and in person they refuse when requested then its is mandatory and must be advertised as so,Yasser Soliman and Sonny Lam were extremely rude, dismissive, and point blank lied at every point of the process, Sonny Lam said to me " I can do whatever I w want it's my dealership " and walked away mid sentence while I was speaking when explaining his own companies rules, Yasser Soloman said to my face that I am a headache customer and to call the governor himself and extend my complaint to the max, I even told him I would buy the car with all the add ons included if he showed me where it was shown that it wasnt optional, he said " good for you that you're buying because im not selling to you" ALL of this because I asked them to remove the add ons they advertised as optional, I never asked for more than what they advertised. This is how they treat cusotmers that dont automatically believe what they say and call them out in their illegal practices. More

Report | Print

Great great service ! ! Sales rep amazing !! Professional and manager too ! We went just to check couple vehicles and end up leaving with one !! Wife love it ! ! Sales rep amazing !! Professional and manager too ! We went just to check couple vehicles and end up leaving with one !! Wife love it ! More

by JOFEVE Verified Customer Verified Customer

Report | Print

Ray was helpful and had good customer service but Sonny Lam was terrible and should be fired. When I went to talk to Sonny Lam after Ray showed me the cars, Sonny was so rude. Sonny was sitting at his desk Lam was terrible and should be fired. When I went to talk to Sonny Lam after Ray showed me the cars, Sonny was so rude. Sonny was sitting at his desk while I, the customer, was still standing for 15 mins and he never thought about offering me a seat. When I tried to negotiate the price, he said: "Do you expect me to drop my pants for you?" I have had better service at the DMV. I truley liked one of the cars and wanted to see what deals I can get on it, which is typically what you do at a dealership. Sonny was too aggressive, too hostle, rude, had little emotional regulation, and had no customer service skills. I went to Mazda next door and they gave me great service and ended up getting a car from there. Sonny should be fired. More

Report | Print

Frank Kim and the other sales manager were honest and true their word when they quoted me a price over the phone, which is more than I could say for most dealerships. They really took time to make sure a true their word when they quoted me a price over the phone, which is more than I could say for most dealerships. They really took time to make sure all my questions were answered and the process couldn't be smoother. Really happy with the level of care I received as well. More

by david.z.zayas Verified Customer Verified Customer

Report | Print

The whole experience was good. From meeting Sabrinna to finalizing the deal, was pretty painless. Makes it easier when younknow what you are looking for, but the process here was s From meeting Sabrinna to finalizing the deal, was pretty painless. Makes it easier when younknow what you are looking for, but the process here was spot on. More

by DAN.JACKOBS Verified Customer Verified Customer

Report | Print

Everyone was great Joseph was awesome and so was Sony! He was able to get me what I wanted!! Way better than the glendora location! He was able to get me what I wanted!! Way better than the glendora location! More

by PROMEROMAKEUP Verified Customer Verified Customer

Report | Print

They did not pressure and were very transparent about everything. I would recommend 10 out of 10! everything. I would recommend 10 out of 10! More

Report | Print

Robert and Sonny both are very professional and friendly to help me go over whole procedures and highly recommend this dealer. to help me go over whole procedures and highly recommend this dealer. More

Report | Print

It was a great experience to go to puente hills Hyundai second time. Chris and Sonny helped me and I got a new Hyundai Thank you second time. Chris and Sonny helped me and I got a new Hyundai Thank you More

by Leenlady Verified Customer Verified Customer

Report | Print

Eto ocheni klasno mne nravitca vse eti pragrami tenqyu somach vi prikolni spasibo ochen vam somach vi prikolni spasibo ochen vam More

by NAXHALYANARMEN Verified Customer Verified Customer

Report | Print