Sopriya Rai

Kia of Huntington responded

Dear Mujtaba, Thank you for your email, and I’m sorry to hear about your experience. I understand your frustration regarding the missing items and the lack of follow-up. That’s not the level of service we aim to provide at Kia of Huntington, and I apologize for the inconvenience. It is currently a holiday weekend, and I will not be back in the office until Monday. Once I return, I will personally review your file and follow up with the appropriate team to get clarity on the status of the third-row headrest and the tire puncture kit. In the meantime, if you have any documentation from the time of sale—such as a “We Owe” form or any written communication referencing the missing items—please forward it to me. That will help expedite the resolution when I return. Thank you again for your patience, and I appreciate you bringing this to my attention. Best regards, Nick Letsios Director of Operations

Kia of Huntington responded

Thank you for your feedback. I’d like to clarify a few important details regarding your visit. We do honor our advertised specials exactly as described, including all terms and conditions. In your case, the price you referenced was based on specific criteria, including financing and the exclusion of optional products. You were offered optional protection plans and services, which you expressed interest in—but later wanted included without adjusting the final price. While we certainly aim to work with every customer to find the right balance of value and protection, we cannot include additional products at no cost after the fact. All fees and pricing were disclosed prior to final paperwork, and we remain transparent throughout the process. If you’d like to go over anything directly, I’d be glad to speak with you. Please reach out to me at nick@nykia.com.