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Spencer Westbrooks
Spencer Westbrooks at Jones GMC

Spencer Westbrooks

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.8
77 Reviews

Spencer Westbrooks is a Service Advisor at Jones GMC and Jones Ford. He began his career in the automotive industry in 2022 and is dedicated to providing excellent customer service and helping customers keep their vehicles running at their best. A Savannah, TN native, he has worked in multiple roles, starting as a porter, then moving into parts sales, before transitioning to his current role in service advising. Spencer enjoys the variety his job brings, as he gets to work with different people every day and helps customers get their vehicles back on the road. Outside of work, he has a passion for music, singing, playing games, and spending time outdoors. His enthusiasm for both customer service and problem-solving makes him a valuable asset to the Jones GMC and Jones Ford teams.

Languages Spoken

English English

4.8

77 Reviews

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77 Reviews of Spencer Westbrooks

May 21, 2025

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Employee Rating

Always a pleasure doing pleasure with these guys always professional and knowledgeable about things with vehicles More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson, Chris Christenson, Aaron Bullock, Paul White, Jessica McDaniel

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May 22, 2025

Jones GMC responded

Thank you! We appreciate your continued support and are glad to hear our team provides a professional and knowledgeable service. Always a pleasure!

May 15, 2025

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Employee Rating

Easy to make a appointment didn’t take very long and always offers snacks and drinks More

by ashleym.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Nicole Thompson, Christian Arnold, Jessica McDaniel

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May 16, 2025

Jones GMC responded

Thank you! We're glad you had a smooth and quick experience—and enjoyed the snacks and drinks too! We appreciate your support and look forward to seeing you again!

May 11, 2025

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Spencer was great to work with. Very professional and kept us updated throughout the process. More

by rachelbirmingham
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2025

Jones GMC responded

Thank you for the kind words! We're glad Specner provided a professional and communicative experience. We appreciate your support and hope to serve you again in the future!

May 04, 2025

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Employee Rating

I had a bad experience with my salesman and the sales manager at Jones GMC. They do NOT stand behind what they sell. The service department is the only reason I went back. They are great! More

by Bp3790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Johnson, Nicole Thompson, Matt Sharp, Christian Arnold, Justin Murphy, Elizabeth Horner, Jessica McDaniel

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May 05, 2025

Jones GMC responded

Thank you for your honest feedback. We're truly sorry to hear about your negative experience with the sales team, and we understand how frustrating that must have been. We're glad to hear our service department has continued to earn your trust and provide great support. Your experience is important to us, and we will share this with our management team to help improve moving forward. If there's anything more we can do to assist you, please don’t hesitate to reach out to me at 731-925-4018. - Bethany Franks, Director of Marketing, PR, & Community Outreach

April 29, 2025

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Very friendly staff and prompt on the service work would recommend this to friends and neighbors’ More

by jamesdeming1944
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2025

Jones GMC responded

Thank you for the great feedback! We're glad to hear our staff was friendly and service was prompt. We truly appreciate your recommendation!

April 25, 2025

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Walk in for oil change and they took my vehicle right in for service. Establishment was clean and personnel were polite and efficient. More

by JENNINGSBG1956
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Thompson

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Apr 30, 2025

Jones GMC responded

Thank you for your feedback! We're glad we could get you in quickly and that you had a postive experience with our clean facility and courteous team. We appreciate your visit and look forward to serving you again!

April 19, 2025

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Employee Rating

Sales department does not stand behind what they sell and neither does the sales manager. More

by Bp3790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kelan Davison, Adam Johnson, Nicole Thompson, Christian Arnold, Samantha Devlin, Elizabeth Horner, Jessica McDaniel

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Apr 21, 2025

Jones GMC responded

We're really sorry to hear that you had a disappointing experience. Your feedback is important, and we’d like the opportunity to understand what happened and try to make it right. Please consider reaching out to out to me at 731-925-4923. We want to do better and restore your trust. - Bethany Franks, Marketing, PR, and Community Outreach Director

April 13, 2025

Dealership Rating
Employee Rating

Great service! Took care of oil change in a timely manner. Spencer is an asset to the service department! More

by Librarybobcat
Recommend Dealer
Yes

Other Employees Tagged: Spencer Westbrooks

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Apr 14, 2025

Jones GMC responded

Thank you for your kind words! We're so glad Spencer was able to take great care of you and your vehicle. We appreciate your support and look forward to serving you again!

April 01, 2025

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Employee Rating

Adam went above and beyond to help me after our Yukon left us stranded. He and his team worked together to turn our bad situation into a timely repair while keeping us informed about everything. Exceptio More

by gwmadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson

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Apr 02, 2025

Jones GMC responded

Thank you for sharing your experince! We're so glad Adam and the team could turn a tough situation around with exceptional service. We appreciate your trust and support!

March 30, 2025

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Employee Rating

Great place to do business. . family been doing it since 2017 with jones .. 5 vehicles from them .. great place .. More

by garyhand2262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Christenson

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Mar 30, 2025

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

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