Spencer Westhafer

I purchased a 2014 Toyota Tundra from here and the windshield had chips in it and the back seat had some stains on it from a prior car seat. When I first test drove the truck the (R) indicator on the windshield had chips in it and the back seat had some stains on it from a prior car seat. When I first test drove the truck the (R) indicator on the dash did not show up for Reverse. When I picked up the Truck a week later, the indicator for reverse now worked, but now the (D) indicator was NOT working plus CHECK ENGINE light was on! TCS (Traction Control System) light was on. DO THEY NOT CHECK their work when it is finished, BEFORE you call the customer and tell them your car is finished. I pointed this out to the Service Manager before I left the front of the Service Department, BACK into Service for yet ANOTHER WEEK! I got the truck back on Friday and found that the heat DID NOT WORK! I replaced the THERMOSTAT AND COOLANT as it was $58 dollars versus a $250 deductible, then thoroughly BLED the system accordingly, and STILL NO HEAT! BACK to Uftring and they had it for yet ANOTHER WEEK. When I was told that SERVICE IS COMPLETE and That they bled the cooling system and the heat was working as it should. I picked up the truck and yet it STILL had NO HEAT! The Service manager said that it was heating up to 105 degrees and was where it should be and that it was "NOT HIS F**KING PROBLEM" and that they DO NOT work on Toyotas here. Yet I bought it here. Now I have to take it to an actual Toyota dealership, pay 250 deductible and have it fixed properly. For now, THREE (3) WEEKS in total, they have had my newly purchased SUPPOSEDLY CERTIFIED USED CAR, and it is STILL NOT FIXED! This Dealership (Uftring Chevrolet Cadillac) is the worst place I have ever dealt with. I would NOT RECOMMEND buying a DOG TURD from this place. I wish there was a 30- or 90-day return policy. I would have certainly returned it. They treat their customers like CRAP and telling them "Not My F**king Problem" is not how you treat someone that is spending 20 thousand dollars on a newer vehicle. I would give them a ZERO, but it only goes down to a 1. More

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Sold me a truck that was filthy inside. Gear indìcator didn't work and a broken winshield. After they said they would fix it, I went pick it up and it wasn't fixed and yet "Check Engine Lig Gear indìcator didn't work and a broken winshield. After they said they would fix it, I went pick it up and it wasn't fixed and yet "Check Engine Light" was on and TCS light was on. After a week of that got truck back and NO HEAT ! Said it was blowing 105 degrees which it WAS NOT! When asked if they was going to fix the problem, was told to wait for service manager, I said I have to be at work in 15 minutes and was told "NOT MY PROBLEM"! I WOULD NOT RECOMMEND BUYING A DOG TREAT FROM Uftring Montgomery Chevrolet Cadillac on War Memorial. The worst I have ever been treated! Now I have to take the truck to a REAL DEALER and have them fix it. BROKE WINDSHIELD, FILTHY INTERIOR, CHECK ENGINE LIGHT ON AND NO HEAT AND THIRD BRAKE LIGHT ISN'T WORKING EITHER! Will be reporting to BBB on Monday. Would NOT RECOMMEND buying anything here ! More

by Kevin Baker Verified Customer Verified Customer

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The R in the PRNDL indicator was not working when purchasing a used car and was supposed to be fixed. When told it was finished and fixed, the check engine light was on, traction control light wa purchasing a used car and was supposed to be fixed. When told it was finished and fixed, the check engine light was on, traction control light was on, and the R was fixed but the D was not. You think they would ensure the job was done correctly and not given to the NEW CAR BUYER not working. So they have had it for a week now and still not fixed correctly. More

by Kevin Baker Verified Customer Verified Customer

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Excellent and friendly service. Spencer took care of all of our needs. Would recommend to anyone! Spencer took care of all of our needs. Would recommend to anyone! More

by cynndr Verified Customer Verified Customer

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I loved everything about my experience with getting my new car with you guys the process was very smooth and went by quick and Mr Spencer was an amazing consultant during my process of purchasing this won new car with you guys the process was very smooth and went by quick and Mr Spencer was an amazing consultant during my process of purchasing this wonderful car 10/10 experience More

by jania_harris Verified Customer Verified Customer

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My salesman, Spencer, was great. An easy process. I was made very comfortable by all the staff. An easy process. I was made very comfortable by all the staff. More

by dlwolfmeyer Verified Customer Verified Customer

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He was very helpful. Went out of his way to make me feel comfortable. Awsome Went out of his way to make me feel comfortable. Awsome More

by scottlyn58 Verified Customer Verified Customer

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Have been dealing with this store for many years and have always been pleased!! Easy to work with and at a fair price!! always been pleased!! Easy to work with and at a fair price!! More

by J.MATTHEW.MCCOMB Verified Customer Verified Customer

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Spencer does a great job of allowing us to purchase vehicles very efficiently while making sure our needs are exceeded. vehicles very efficiently while making sure our needs are exceeded. More

by jfletcher7 Verified Customer Verified Customer

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Tena stands out as Star Power to the Establishment. She goes out for her Customers!!! She goes out for her Customers!!! More

by greyman522 Verified Customer Verified Customer

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