Allison McDonald

Easy to make appt on line or directly with Service Dept. AI is a definite NO. Service on time of appt. and work done promptly and efficiently. I trust the dealership to not suggest ghost problems. AI is a definite NO. Service on time of appt. and work done promptly and efficiently. I trust the dealership to not suggest ghost problems. More

by EMIKOHENRY Verified Customer Verified Customer

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I purchased a 2014 Toyota Tundra from here and the windshield had chips in it and the back seat had some stains on it from a prior car seat. When I first test drove the truck the (R) indicator on the windshield had chips in it and the back seat had some stains on it from a prior car seat. When I first test drove the truck the (R) indicator on the dash did not show up for Reverse. When I picked up the Truck a week later, the indicator for reverse now worked, but now the (D) indicator was NOT working plus CHECK ENGINE light was on! TCS (Traction Control System) light was on. DO THEY NOT CHECK their work when it is finished, BEFORE you call the customer and tell them your car is finished. I pointed this out to the Service Manager before I left the front of the Service Department, BACK into Service for yet ANOTHER WEEK! I got the truck back on Friday and found that the heat DID NOT WORK! I replaced the THERMOSTAT AND COOLANT as it was $58 dollars versus a $250 deductible, then thoroughly BLED the system accordingly, and STILL NO HEAT! BACK to Uftring and they had it for yet ANOTHER WEEK. When I was told that SERVICE IS COMPLETE and That they bled the cooling system and the heat was working as it should. I picked up the truck and yet it STILL had NO HEAT! The Service manager said that it was heating up to 105 degrees and was where it should be and that it was "NOT HIS F**KING PROBLEM" and that they DO NOT work on Toyotas here. Yet I bought it here. Now I have to take it to an actual Toyota dealership, pay 250 deductible and have it fixed properly. For now, THREE (3) WEEKS in total, they have had my newly purchased SUPPOSEDLY CERTIFIED USED CAR, and it is STILL NOT FIXED! This Dealership (Uftring Chevrolet Cadillac) is the worst place I have ever dealt with. I would NOT RECOMMEND buying a DOG TURD from this place. I wish there was a 30- or 90-day return policy. I would have certainly returned it. They treat their customers like CRAP and telling them "Not My F**king Problem" is not how you treat someone that is spending 20 thousand dollars on a newer vehicle. I would give them a ZERO, but it only goes down to a 1. More

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Sold me a truck that was filthy inside. Gear indìcator didn't work and a broken winshield. After they said they would fix it, I went pick it up and it wasn't fixed and yet "Check Engine Lig Gear indìcator didn't work and a broken winshield. After they said they would fix it, I went pick it up and it wasn't fixed and yet "Check Engine Light" was on and TCS light was on. After a week of that got truck back and NO HEAT ! Said it was blowing 105 degrees which it WAS NOT! When asked if they was going to fix the problem, was told to wait for service manager, I said I have to be at work in 15 minutes and was told "NOT MY PROBLEM"! I WOULD NOT RECOMMEND BUYING A DOG TREAT FROM Uftring Montgomery Chevrolet Cadillac on War Memorial. The worst I have ever been treated! Now I have to take the truck to a REAL DEALER and have them fix it. BROKE WINDSHIELD, FILTHY INTERIOR, CHECK ENGINE LIGHT ON AND NO HEAT AND THIRD BRAKE LIGHT ISN'T WORKING EITHER! Will be reporting to BBB on Monday. Would NOT RECOMMEND buying anything here ! More

by Kevin Baker Verified Customer Verified Customer

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No me dieron la hoja de la inspección y yo necesitaba la inspección tuve que ir a otro lugar inspección tuve que ir a otro lugar More

by ilsysjmejia Verified Customer Verified Customer

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Suppoded be certified meachanics, not play guessing game on diagnosi. Car not fixed.very dissatified. on diagnosi. Car not fixed.very dissatified. More

by normbates Verified Customer Verified Customer

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The people are just awesome there! Especially Gary always gettin me in when I need service! The techs are out of this world! Especially Gary always gettin me in when I need service! The techs are out of this world! More

by dddoyle Verified Customer Verified Customer

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I was pleasantly surprised to have the dealership cover the brake pump. Under a recall. the brake pump. Under a recall. More

by MARKVOLK65 Verified Customer Verified Customer

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Made appointment and got in and out in a timely manner. Service advisors were professional and courteous. Maintenance was done correctly and efficiently. Service advisors were professional and courteous. Maintenance was done correctly and efficiently. More

by vincentviars Verified Customer Verified Customer

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The job was done well it just took longer I thought it would but it's done would but it's done More

by dlmiller7 Verified Customer Verified Customer

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I told them what was going on and they didn’t do the diagnostic that I wanted to pay for. diagnostic that I wanted to pay for. More

by tavionbrophy02 Verified Customer Verified Customer

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