Stacey Short | Page 22

I went for a high beam replacement and since I’ve gotten them changed, my high beams won’t turn on sometimes or they will randomly turn off. Not happy about this them changed, my high beams won’t turn on sometimes or they will randomly turn off. Not happy about this More

by elieicher21920 Verified Customer Verified Customer

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LOVELY STAFF, BUT BEWARE THE MECHANICS IN THE SERVICE DEPT We're a two Subaru family and have been having all of our service work completed by Budd Baer Subaru for many years -- even though there is a DEPT We're a two Subaru family and have been having all of our service work completed by Budd Baer Subaru for many years -- even though there is a closer Subaru dealer in the South Hills. (Budd was a good friend of my great uncle. I've never met Budd, but we give him all of our business as a tribute to my uncle's friendship.) I've always taken great care of my cars and only trust dealership mechanics to perform service work -- because they see the same cars everyday and the service staff is typically much better trained. Unfortunately, since 2023, the service quality at Budd Baer has declined. Last year (2023) I dropped off my 2013 WRX (35k miles) for state inspection, annual wheel alignment, and a bunch of preventative maintenance. I ended up having to pay an extra $50 to repair my brake caliper because the mechanic broke off the bleeder valve while flushing the brake fluid. I was disappointed that I had to pay for this mechanic-caused damage, but it was the first issue I ever had with Budd Baer Subaru, so I didn't think much about it. Then this past week (08/2024), I dropped off my car for state inspection, annual wheel alignment, and a repair to the plastic wheel well liner. All of these things should have been fast, easy, and low risk. Unfortunately, those easy repairs turned into a cascade of damage to my car caused by the mechanic -- damaged lug nuts, a broken wheel stud, and broken brake caliper bolts. These are all things that happen when a mechanic doesn't use a torque wrench to put things back together. In summary, I brought my car in for $500 worth of work and ended up having to pay another $500 for damage caused by the mechanic. I'm an electrical & mechanical engineer that designs industrial robots for a living, so I know a bit about mechanical systems. I've been changing brakes on cars for decades now. I also swap my wheels twice a year to change between Summer and Winter tires. In the decades of doing this work, I've never had an issue with lug nuts; have never broken a wheel stud; and have never broken a caliper bolt. All this is to say that none of these issues should be regularly happening at a dealership. And most certainly, if a mechanic causes damage, I shouldn't have to pay for that damage. Sadly, I'm now on the hunt for a new Subie dealer :( More

by caz_m Verified Customer Verified Customer

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Always a good experience at Bud Baer. A little more expensive than expected: $285 for inspection, oil change with tire rotation and an air filter but still a good experience. A little more expensive than expected: $285 for inspection, oil change with tire rotation and an air filter but still a good experience. More

by marjan.michlik Verified Customer Verified Customer

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I always enjoy bringing my car in for service. They always exceed my expectations. If I mention something, they get right on it. They always exceed my expectations. If I mention something, they get right on it. More

by clanforkey Verified Customer Verified Customer

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I'm saving my revue for future consideration as my relationship with Bud Baer goes forward.. relationship with Bud Baer goes forward.. More

by COLLINV1993 Verified Customer Verified Customer

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Excellent work done on time. I was kept in the loop the whole time and the car looks great. I was kept in the loop the whole time and the car looks great. More

by ellen_cicconi Verified Customer Verified Customer

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The service was completed very quickly. The actual cost was lower than the estimated cost. The actual cost was lower than the estimated cost. More

by RebelRon Verified Customer Verified Customer

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Wonderful service! I wouldnt go anywhere else for a car or care of my car. I wouldnt go anywhere else for a car or care of my car. More

by painter178 Verified Customer Verified Customer

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Best in my book Honest and fair priced Care about the customer and their happiness customer and their happiness More

by mammalew Verified Customer Verified Customer

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After finding our that our car would not pass inspection and required a lot of work we decided to purchase another car. Everyone went above and beyond to make us comfortable as we waited for the paperwork t and required a lot of work we decided to purchase another car. Everyone went above and beyond to make us comfortable as we waited for the paperwork to be completed. Stacey went above and beyond when trying to process our down payment and to explain our warranty, concerning the computers and sensors, in our new car. Also, Ed was great in setting up our phone transfer and Sirius XM radio and FM stations for us. We set up an appointment with Austin , and he spent an hour with me to help me understand some of the different features and settings in our new car. Budd Baer has a great staff that takes the time to work with you in all areas. More

by jdayspeech Verified Customer Verified Customer

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