Stacy Samuel | Page 31

Always Excellent Service Stacy Samuel has been my service advisor since I purchased my SQ5 in 2016. She is always very professional, courteous and greets me with a smile. Sh Stacy Samuel has been my service advisor since I purchased my SQ5 in 2016. She is always very professional, courteous and greets me with a smile. She truly makes you feel like part of the family. I live in the San Fernando Valley but will continue to take my Audi to Walters for any/all of its service needs. More

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Awsome ! Lease to Purchase Syed Ali , Was able to deliver the whole package Lease to Purchase...He was Instrumental in getting the Contract completed Start to Finish Raul Gutier Syed Ali , Was able to deliver the whole package Lease to Purchase...He was Instrumental in getting the Contract completed Start to Finish Raul Gutierrez Ceo More

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Walters Audi Maintenance Service I had a great experience with these folks. Very friendly service. The service agent Stacy Samuel was awesome! Got what I expected in my 20k service an I had a great experience with these folks. Very friendly service. The service agent Stacy Samuel was awesome! Got what I expected in my 20k service and the price was just right More

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Walters Audi Visit It was such a great and smooth experience! I was so nervous about getting to the dealer and being hassled. They gave me a courtesy car and told me ste It was such a great and smooth experience! I was so nervous about getting to the dealer and being hassled. They gave me a courtesy car and told me step by step what they found on my car and gave me a great deal. I had my car back in a few short hours and It was as good as new. I highly recommend this place. I will be going here for all my needs from Here on out. Stacy is the best! More

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Overall, Great Service! I had scheduled a visit on 6/1/18 for an appointment on 6/11/18 to have an open recall taken care of on my 2013 A6 3.0T (Fuel Line). When I scheduled I had scheduled a visit on 6/1/18 for an appointment on 6/11/18 to have an open recall taken care of on my 2013 A6 3.0T (Fuel Line). When I scheduled the appointment, I had also requested a loaner vehicle as well as to be notified of approximately how long the service should take (in case I didn't need the loaner). Unfortunately, I was never notified prior to arriving for my appointment. When I arrived (on time) for my 10:00 am appointment, I had to wait about 25 or so minutes before anyone was available to assist me as there seemed to be only one service manager on. To be fair, I was acknowledged immediately and, while waiting, was offered something to drink by another employee who also continually apologized for the delay. Once the service manager working the desk (Anthony Perez) was able to get to me, everything went fairly smoothly from there. They had a loaner available for me as requested and got me back to my day as soon as they could. My scheduled service manager, Stacy Samuel, did stay in touch with me throughout the day to let me know the status of my car and, of course, once my car was ready to go. The best part of the entire visit was the multi-point inspection they completed as part of the service. I should mention that I purchased the car from a very famous/popular used car lot (wbyceiydbo anyone?) where I have purchased many of my last few vehicles. In any case, during this inspection, it was discovered that all four rotors were undersized for my car to a point where the brake pads weren't making a proper connection with them. Also, they discovered that the motor mount was damaged and needed replacing. Stacy sat down and reviewed each of these points with me in detail to ensure I understood exactly what the problems were, which was a nice touch. Luckily I had just purchased the vehicle and was able to take it back to get the dealer I bought it from to fix it all. Had Walter's not done the inspection and informed me of these items, I wouldn't have known. Anyway, overall, I am very pleased with Walter's and the team in Riverside and will continue to go back for any/all of my future service needs. More

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Great customer service Mycal Heffner was great taking care of our service needs. We have always received exceptionally good help from all the service department employees. K Mycal Heffner was great taking care of our service needs. We have always received exceptionally good help from all the service department employees. Keep up the good work! More

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Great customer service The waiting was little longer but Stacy was wonderful. This was my first time going for the service at this location and i had a good experience. Took The waiting was little longer but Stacy was wonderful. This was my first time going for the service at this location and i had a good experience. Took care of my car very well. More

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Well done Dropped my A8 TDI off for Check Engine Light service. Had my loaner ready to go...in and out in less than 10 minutes. Stacy Samuel kept me informed of Dropped my A8 TDI off for Check Engine Light service. Had my loaner ready to go...in and out in less than 10 minutes. Stacy Samuel kept me informed of progress. Had 2 sensors replaced. Pick up was just as efficient as drop off. Thank you for prompt and efficient service. More

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Best of the best I’ve been to a few dealers before and have even said i would try out another dealer after my last car... yet the customer service i receive here is be I’ve been to a few dealers before and have even said i would try out another dealer after my last car... yet the customer service i receive here is beyond top notch and always leave satisfied and happy with my visits. Couldn’t ask for a better team to work with and makes me want to continue to purchase through them. More

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Bought another Audi It was time! I have had an 11 yr old Audi and now I decided to get a newer model. I chose the A3, all the Audi models are beautiful and surprisingly It was time! I have had an 11 yr old Audi and now I decided to get a newer model. I chose the A3, all the Audi models are beautiful and surprisingly affordable. Tamas Pinter was a sport helping his protégé learn the ropes. He was mentoring George Sealy with his first sale. Tamas handled all my car questions and he knows his stuff. He has a great story about his life. Walter's Audi is first class and I was treated as if I was buying the R8 (the most expensive car on the lot). Financing worked like magic to get the payments just right. I am very pleased with this dealership. More

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